Kepner-Tregoe Problem Solving and

Decision Making Process

Strategic Decision Making & Negotiation

MM5010
 Rational Decision Making

Then, based on
The rational the expected
decision making outcomes and
process relies their weights,
mostly on logic you rate your
and quantitative options by their
analysis. perceived utility.

You consciously analyze all Finally, you

the options. You formulate choose the
the main criteria for judging option that has
the expected outcomes of the highest
your options and you assign rating.
certain weights to those
criteria to reflect their
relative importance.
Decision Making Process
How to See a Problem
 What is a PROBLEM?
Benih dan pupuk tidak
tersedia sepanjang
waktu

Ketersediaan benih
dan pupuk Process
sepanjang waktu

Is it a There is a gap between your

goal/target/expectation and reality.
PROBLEM Its make you unhappy.

??
 Think of a Problem

One that you are currently experiencing in your job

or one that you have experienced in the past.

Write it down.
 Kepner-Tregoe Problem Solving and
Decision Making Process

Avoid
Problem Jumping
Analysis to Cause

Sort out Balance

Decision
Priority Benefits
Analysis
Concern and Risks
Situational Appraisal

Potential Avoid
Problem Reactive
Analysis Action

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 Problem Solving & Decision Making
Model
Situation Appraisal
1. Identify concerns or issue
Problem Analysis
2. Analyze the problems
Decision Analysis
3. Generate and
evaluate alternative
solutions
4. Propose and
Implement Solution
Potential
Problem Analysis
5. Analyze the outcome
6. Improve the process
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