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Session V
Performance Leadership
Practices Part 2
March 11, 2005
Managers
Supervisors
Human
9:20 Break
10:50 Break
Routine
Problem-solving
Developmental expectations
The five characteristics for setting expectations are
universally known as the SMART process or guidelines.
S pecific
M easurable
A ttainable
R esults-driven
T ime-framed
Performance Leadership
Practices
Feedback/
Coaching
Appraise
(a part of Feedback
Planning and Recognition)
Recognition
&
Reward
Performance Period
Performance Leadership - Results
Leadership Leader Behavior Outcome
Practice
Dissatisfied/de-motivated employees
have to be turned around or removed as
they cost the organization business and
profits.
Creating Conditions For Motivation
Concrete:
The language used by the coach is
concrete and the coach encourages the
persons being coached to be concrete.
The conversation always focuses on
specifically what can be fixed, what can
be learned, what can be improved.
Techniques for Providing Daily, Informal Feedback
Logical:
The conversation develops in a clean,
straightforward way. The coach keeps
the conversation focused on its
purpose. All information is developed
before attempts at solution are made.
Techniques for Providing Daily, Informal Feedback
Respect:
The coach consistently avoids behaviors
which communicate that the other
persons are inferior, ridicules them,
judges them and their ideas, etc. and
uses behaviors which involve the other
person and make that person a fully
active player in the conversation.
Techniques for Providing Daily, Informal Feedback
Individual Exercise
For each of these major-coaching applications
think about your own position/department
and where you might find the on the job
opportunity to use the applications to
improve the performance of your people.
Resolving Problems
Teaching
Encouraging/Appreciating
Improving Performance
SUMMARY
1. Coach what and how.
2. Coach proactively and reactively.
3. Coach as soon as possible.
4. Provide support, dont remove
responsibility.
5. You have to know an individual in
order to motivate them!
Self-fulfilling Prophecies
Now, we
1. Understand/define the special nature of
coaching and the beneficial role supervisors
play in developing their employees.
Managers
Supervisors
Human