Chapter-17

Error-Management Training
 Meaning of the Concept
Error-management training, is thus, may be
referred to as a process of increasing
knowledge, skills and awareness so that the
employees cannot commit mistakes in
performing their assignments.
 Nature and Characteristics of Error-
Management Training
1. Process of Increasing Skills, Knowledge
2. Encouraging the Trainees
3. Fundamental Information or Minimal
Instruction
4. Form of Negative Feedback
5. Function in Learning
6. Introducing Anticipated Problems
7. Participation and Consultation
 Nature and Characteristics of Error-
Management Training
8. Suggesting Different Approaches
9. Intergroup Discussions
10. Problem may be placed to a Group
 Importance of Error-Management
Training
1. Preparing perfect planning
2. Making effective decisions
3. Organizing resources
4. Staffing suitable employees
5. Placing the person at right place
6. Taking disciplinary action
7. Handling grievance effectively
 Importance of Error-Management
Training
8. Establishing good Labor-Management
Relations
9. Utilization of funds
10. Controlling the activities indiscriminately
 Objectives of Error-Management
Training
1. To minimize the mistakes in performance
2. To correct the acts already performed
3. To increase the efficiency of employees
4. To encourage the employees
5. To increase the morale
6. To use technology properly
7. To make effective career
 Objectives of Error-Management
Training
8. To maintain cordial relations
9. To increase quality of goods and services
10. To ensure satisfaction of customers
 Benefits of Error-Management
Training
1. Information to the trainees
2. Thoughtful strategies
3. Greater practice
4. Error recovery tactics
5. Greater exploration to determine resources
6. Threat savings
7. Protection of technology
 Benefits of Error-Management
Training
8. Proper use of man hour
9. Satisfaction of demand
10. Organizational efficiency
11. Goodwill and image
Factors Affecting Error-Management
Training
1. Top-management support
2. Financial assistance
3. Cooperation from the employees
4. Supply of technology
5. Availability of trainers
6. Feedback from the supervisors
7. Latest and error-free information
Factors Affecting Error-Management
Training
8. Punishment/ Reward
9. Threat of competitors
10. Threat of disciplinary action
 Guidelines for a Successful Error-
Management Training
Guidelines for Managers
1. Select those employees who are committing
error.
2. Analyze the tasks of employees who are
committing error and mistakes frequently.
3. Select a few employees for error-
management training program.
4. Examine the training calendar of the outside
training institutes.
 Guidelines for a Successful Error-
Management Training
5. If possible arrange on-the-job error-
management training program.
6. Select expert trainers in case of on-the-job
training.
7. Monitor the training performance of
employees.
8. See whether trainers are performing well.
9. Ask the training institute to provide
evaluation report.
 Guidelines for a Successful Error-
Management Training
10. Allocate reasonable rewards and incentives
to the trainees.

Guidelines for Employees

1. Inform the management about ones
problem for why one is committing errors.
2. Request the management to nominate one
to error-management training program.
 Guidelines for a Successful Error-
Management Training
3. Be attentive during the training sessions.
4. Give feedback about ones confusion in the class
room or during practice.
5. Prepare ones home task at ones own.
6. Take part in the field visit program.
7. Try to understand the ways to work having
minimum error.
8. Follow the instructors direction in ones practical
work environment.
 Guidelines for a Successful Error-
Management Training
9. Consult with ones fellow employees/ workers if
one feel any problem/ confusion.
10. Inform ones supervisor/ boss about ones
improvement.

Guidelines for Trainers

1. Discuss with the organization about the error-
management training program.
2. Prepare academic calendar/ training program as
per need of the employees.
 Guidelines for a Successful Error-
Management Training
3. Ask the nominating organizations to send the
employees as per desired level.
4. Take regular attendance of the participants.
5. Give the participants home tasks and
assignments.
6. Arrange for field visit to any homogenous
organization so that the participants can get
experience of error-free activity.
7. Attend the training sessions regularly and in time.
 Guidelines for a Successful Error-
Management Training
8. Use teaching machines and equipments for
effective learning of employees.
9. Pin point the common mistakes and suggest
the participant correct the same.
10. Provide evaluation report of participants to
the nominating organization.
 Error-Avoidant Training
Mainly 2 things are done in the error-avoidant
training program as follows:
1. Providing with detailed instruction
2. Correcting the errors
 Effectiveness of Error-Management
Training
Under the following 4 conditions error-
management training may be effective:
1. If post-training performance is satisfactory.
2. On the performance of tasks, the trainers
require adaptive expertise. It is also known as
adaptive tasks.
3. The trainees are supposed to be accompanied
by error-management instructions.
4. As a element active learning is expected to be
facilitated.
 Model of Training Effectiveness
1. Training
2. Learning and Retention
3. Trainee Characteristics
4. Training Design
5. Individual Behavior and Performance
6. Organizational Effectiveness