VIP Complaint Report

Information
 Ticket no : 1058
 Complaint : hard to call and sms
 Location on Marelan area
 Serving site prediction : 3GIP_PSR_V_MARELAN & 3GIP_PASAR_IV_MARELAN ( U200/U900)

Major Issue
 Coverage & Transmission (3GIP_PASAR_IV_MARELAN)

Recommendation/Action Done
 Recommisioning
 Release HCR transmission

Presentation Title Here 1

MARELAN AREA
Complaint area prediction

Prach < 3 KM Prach > 3 KM Prach > 4 KM Prach > 5 KM

WCEL name Cell ID
Sample % Sample % Sample % Sample %
3GIP_PSR_V_MARELAN1 4121 228,397 76.86% 68,779 23.14% 37,204 12.52% 23,950 8.06%
3GIP_PSR_V_MARELAN2 4122 408,445 99.60% 1,641 0.40% 46 0.01% 5 0.00%
3GIP_PSR_V_MARELAN3 4123 309,981 92.53% 25,018 7.47% 15,879 4.74% 9,065 2.71%
U_PSR_V_MARELAN1 4124 116,387 94.89% 6,262 5.11% 1,714 1.40% 832 0.68%
U_PSR_V_MARELAN2 4125 334,982 94.50% 19,485 5.50% 5,756 1.62% 2,633 0.74%
U_PSR_V_MARELAN3 4126 263,669 87.88% 36,375 12.12% 32,412 10.80% 20,775 6.92%
Prach < 3 KM Prach > 3 KM Prach > 4 KM Prach > 5 KM
WCEL name Cell ID
Sample % Sample % Sample % Sample %
3GIP_PASAR_IV_MARELAN1 1171 187,443 93.57% 12,879 6.43% 3,153 1.57% 473 0.24%
3GIP_PASAR_IV_MARELAN2 1172 441,594 98.38% 7,263 1.62% 3,090 0.69% 1,025 0.23%
3GIP_PASAR_IV_MARELAN3 1173 278,093 98.65% 3,806 1.35% 3,705 1.31% 3,604 1.28%
U_PASAR_IV_MARELAN1 1174 213,736 95.29% 10,576 4.71% 2,765 1.23% 520 0.23%
U_PASAR_IV_MARELAN2 1175 355,622 99.90% 370 0.10% 173 0.05% 108 0.03%
U_PASAR_IV_MARELAN3 1176 306,567 99.65% 1,069 0.35% 1,043 0.34% 962 0.31%

Presentation Title Here 1

Information
 Ticket no : 1055 & 897
 Complaint : signal indosat Off baik 3G maupun 2G..
 Location on RS MITRA SEJATI
 Serving site prediction : 3G2IP_BRIGJEN_KATAMSO_PL, 3G2IP_ASRAMA_HAJI_MDN ( U200/U900)

Major Issue
 Coverage ( suspect blocked by building )

Recommendation
 Recommisioning
 Neighbors and parameter audit
 Antenna audit to improved coverage

Presentation Title Here 1

 RS MITRA SEJATI
Complaint area prediction

Prach < 3 KM Prach > 3 KM Prach > 4 KM Prach > 5 KM

WCEL name Cell ID
Sample % Sample % Sample % Sample %
3G2IP_BRIGJEN_KATAMSO_PL1 4601 53,542 99.97% 17 0.03% 0 0.00% 0 0.00%
3G2IP_BRIGJEN_KATAMSO_PL2 4602 244,693 99.38% 1,531 0.62% 769 0.31% 165 0.07%
3G2IP_BRIGJEN_KATAMSO_PL3 4603 124,256 99.94% 69 0.06% 16 0.01% 15 0.01%
3G2IP_BRIGJEN_KATAMSO_PL4 4604 53,784 99.98% 12 0.02% 1 0.00% 0 0.00%
3G2IP_BRIGJEN_KATAMSO_PL5 4605 255,390 97.15% 7,501 2.85% 4,933 1.88% 1,765 0.67%
3G2IP_BRIGJEN_KATAMSO_PL6 4606 141,126 99.89% 156 0.11% 54 0.04% 49 0.03%
Prach < 3 KM Prach > 3 KM Prach > 4 KM Prach > 5 KM
WCEL name Cell ID
Sample % Sample % Sample % Sample %
3G2IP_ASRAMA_HAJI_MDN1 26461 135,206 99.93% 97 0.07% 86 0.06% 46 0.03%
3G2IP_ASRAMA_HAJI_MDN2 26462 146,307 99.97% 42 0.03% 11 0.01% 7 0.00%
3G2IP_ASRAMA_HAJI_MDN3 26463 79,611 100.00% 1 0.00% 0 0.00% 0 0.00%
3G2IP_ASRAMA_HAJI_MDN4 26464 181,034 99.88% 222 0.12% 204 0.11% 98 0.05%
3G2IP_ASRAMA_HAJI_MDN5 26465 116,171 99.69% 360 0.31% 45 0.04% 13 0.01%
3G2IP_ASRAMA_HAJI_MDN6 26466 77,014 100.00% 0 0.00% 0 0.00% 0 0.00%

Presentation Title Here 1

Information
 Ticket no : 1005
 Complaint : low akses data WA jg sulit (sdh sering terjadi)
 Location on jl.moh.yamin simp.jl.sena
 Serving site prediction : 3G2IP_RS_PIRNGADI, 3G2IP_INDOSAT_MEDAN_MDN ( U200/U900)

Major Issue
 Capacity

Recommendation
 Traffic sharing
 Upgrade CE hardware on site 3G2IP_RS_PIRNGADI, 3G2IP_INDOSAT_MEDAN_MDN

Presentation Title Here 1

JL. MOH YAMIN
Complaint area prediction

Presentation Title Here 1

Information
 Ticket no : 990
 Complaint : connection lost walaupun ada H+
 Location on kantor pos Prof.moh yamin dekat kantor telkom
 Serving site prediction : 3G2IP_TVRI_MEDAN, 3G2IP_PALLADIUM & 3G2IP_RADEN_SAEH ( U200/U900)

Major Issue
 Capacity & Transmission ( 3G2IP_TVRI_MEDAN )

Recommendation
 Traffic sharing
 Upgrade CE hardware
 Release HCR transmission

Presentation Title Here 1

KANTOR POS JL MOH YAMIN
Complaint area prediction

Presentation Title Here 1

Information
 Ticket no : 976
 Complaint : sulit internet dan sering failed
 Location on simpang tj.morawa atau pintu tol tj.morawa
 Serving site prediction : 3G2IP_RD_TO_TG_MORAWA ( U200/U900)

Major Issue
 Capacity & Transmission (3G2IP_RD_TO_TG_MORAWA)

Recommendation
 Upgrade CE hardware
 Release HCR transmission

Presentation Title Here 1

PINTU TOL TJ MORAWA

Complaint area prediction

Presentation Title Here 1

Information
 Ticket no : 958
 Complaint : signal hanya 1bar
 Location on perempatan kaswari, sei.sikambing Dan setiabudi uj
 Serving site prediction : 3G2IP_SP_TANJUNG, 3GIP_SEI_SIKAMBING ( U200/U900)

Major Issue
 Coverage ( suspect blocked by building )

Recommendation
 Recommisioning
 Neighbors and parameter audit
 Antenna audit to improved coverage
 Release HCR transmission

Presentation Title Here 1

 PEREMPATAN KASWARI
Complaint area prediction

Prach < 3 KM Prach > 3 KM Prach > 4 KM Prach > 5 KM

WCEL name Cell ID
Sample % Sample % Sample % Sample %
3G2IP_SP_TANJUNG1 26321 204,006 99.97% 62 0.03% 41 0.02% 19 0.01%
3G2IP_SP_TANJUNG2 26322 74,086 100.00% 2 0.00% 2 0.00% 1 0.00%
3G2IP_SP_TANJUNG3 26323 101,916 100.00% 0 0.00% 0 0.00% 0 0.00%
3G2IP_SP_TANJUNG4 26324 324,619 99.74% 839 0.26% 395 0.12% 189 0.06%
3G2IP_SP_TANJUNG5 26325 143,895 100.00% 3 0.00% 1 0.00% 1 0.00%
3G2IP_SP_TANJUNG6 26326 156,882 100.00% 0 0.00% 0 0.00% 0 0.00%
Prach < 3 KM Prach > 3 KM Prach > 4 KM Prach > 5 KM
WCEL name Cell ID
Sample % Sample % Sample % Sample %
3GIP_SEI_SIKAMBING1 4961 130,959 99.99% 9 0.01% 1 0.00% 1 0.00%
3GIP_SEI_SIKAMBING2 4962 224,525 99.96% 90 0.04% 55 0.02% 55 0.02%
3GIP_SEI_SIKAMBING3 4963 204,794 100.00% 7 0.00% 6 0.00% 5 0.00%

Presentation Title Here 1

Information
 Ticket no : 954
 Complaint : H+ sering berpindah ke 3G ngak stabil ketika dpt H+ speed oke 2.59Mbps kadang bisa EDGE
 Location on jl.PWS
 Serving site prediction : 3G2IP_JL_SEKIP, 3GIP_SPPTENUN, 3GIP_MEDAN_FAIR_PLAZA ( U200/U900)

Major Issue
 Coverage ( suspect blocked by plaza building & no dominant serving cells) & Transmission (3GIP_SPPTENUN)

Recommendation
 Recommisioning,
 Increase PtxPrimaryCPICH of site JL_SEKIP to get dominant serving cell
 Release HCR transmission

Presentation Title Here 1

JL.PWS

Complaint area prediction

Presentation Title Here 1

Information
 Ticket no : 946
 Complaint : internet tdk jalan sinyal 3g dan h+
 Location on jl perjuangan setiabudi
 Serving site prediction : 3GIP_TANJUNG_REJO ( U200/U900)

Major Issue
 Capacity

Recommendation
 Traffic sharing
 Upgrade CE hardware on site 3GIP_TANJUNG_REJO

Presentation Title Here 1

JL.PEJUANG SETIABUDI
Complaint area prediction

Presentation Title Here 1

Information
 Ticket no : 944, 924 & 920
 Complaint : sinyal full H+ tapi internet tidak jalan
 Location on komplex tasbi
 Serving site prediction : 3G2IP_PRM_TASBIH ,3GIP_SUNGGAL, 3GIP_SETIABUDI_DALAM, 3G2IP_PASAR_MELINTANG &
3GIP_TANJUNG_REJO ( U200/U900)

Major Issue
 Capacity

Recommendation
 Traffic sharing
 Upgrade CE hardware
 Release HCR transmission

Presentation Title Here 1

KOMPLEK TASBI
Complaint area prediction

Presentation Title Here 1

Information
 Ticket no : 1006
 Complaint : hanya dapat edge. biasanya d cover CI 1962
 Location on komplek monaco psr 1
 Serving site prediction : 3GIP_TANJUNG_SARI2, 3G2IP_GERBANG_SETIABUDI_STP, 3GIP_SETIABUDI_DALAM ( U200/U900)

Major Issue
 Capacity & Transmission (3GIP_TANJUNG_SARI2)

Recommendation
 Traffic sharing
 Neighbors and parameter audit
 Release HCR transmission
 Upgrade CE hardware on site 3GIP_TANJUNG_SARI2, 3G2IP_GERBANG_SETIABUDI_STP, 3GIP_SETIABUDI_DALAM

Presentation Title Here 1

KOMPLEK MONACO PSR1
Complaint area prediction

Presentation Title Here 1

Information
 Ticket no : 1060
 Complaint : SIGNAL DROP KE EDGE & INTERNET TIDAK JALAN
 Location on JALAN AYAHANDA dan sekitarnya
 Serving site prediction : 3GIP_SPPTENUN, 3G2IP_SP_DARUSSALAM ( U200/U900)

Major Issue
 Capacity & Transmission

Recommendation
 Traffic sharing
 Upgrade CE hardware,
 Release HCR transmission
 Parameter audit

Presentation Title Here 1

KOMPLEK TASBI
Complaint area prediction

Presentation Title Here 1

Thank You