THE REVENUE CYCLE

TAKING ORDERS

• The waiter will approach the customer in the

table and hand the menu to the customers.
• The customer will just dictate the order to the
waiter.
• The waiter will repeat what is written. If
confirmed by the customer, it will now be at the
order slip.
• The order slip will be punched to the POS system.
• The POS system will print out copy and table no.
occupied with orders.
 PAYMENT PROCESS
• Customer will signal the waiter to ask for the bill (billing statement).
• Table No. Occupied with Order will be printed by the waiter
because that is the document that determines the list of order and
the customer who order.
• After pinting the bill, the waiter will deliver the bill to the customer.
• Customer checks the bills and pays to the waiter.
• Note: Often, the customer pays directly to the cashier. But for the
PWD and Senior Citizen’s discounts, waiters ask for the ID Number
of these respective people.
• The customer is billed out. The table will now become vacant for
new orders.
• The waiter will hand the money to the cashier.
THE CASH RECEIPT CYCLE
 IN CASH

• Cashier will check the payment of the

customer. Enter the amount on the computer
system and will give the change.
• The waiters will give the change, if any.
• The customer will receive the change.
 In Credit Card

• Cashier/Front Desk Officer will swipe the card in

the card terminal and print 3 copies of receipt.
• Guest will signs SOA.
• The signed receipt will be verified by the
cashier/front desk officer.
• After verification, punch it to the system and
inputs the credit card number for verifying sale.
Print Copy of the Official Receipt and OR from
card terminal.
 HOSTEL

• The Guest will inquire in the front disk

• The front desk officer will provide the customer with the brochures
or answers of any inquiries.
• The Guest will ask for available rooms
• Front Desk checks for any available room on the computer system.
Give Registration Form.
• If there is available room, the Guest will sign up on the registration
form and hands payment. Give back the Registration form to the
Front Desk officer with the payment.
• The Front Desk Officer will receive the payment and the registration
form and inputs necessary information in the computer system.
After, the Room will be occupied in the system and the key will be
given to the Guest.
The Cash Receipt Cycle
Process
 IN CASH

• The Front Desk Officer will receive the payment, check the payment
and the registration form and inputs necessary information in the
computer system. After, the Room will be occupied in the system
and the key will be given to the Guest. Give change, if any.
• In case of any extension of stay, Guest must inform the front desk
and pay for the extension.
• Guest will receive the change, if any and the hotel keys.
• The cash received will be stored in a ZIPLOC bag and stored inside
the cash register.
• Note: To separate the cash received from the hostel and restaurant,
the management decided to put the hostel cash receipts in a Ziploc
bag before putting it inside the cash register and lock.
• The Front Desk officer will close the cash register.
 IN CREDIT CARD
• Cashier/Front Desk Officer will swipe the card in the card terminal and print 3
copies of receipt.
• Guest will signs SOA.
• The signed receipt will be verified by the cashier/front desk officer.
• After verification, punch it to the system and inputs the credit card number for
verifying sale. Print Copy of the Official Receipt and OR from card terminal.
• Note: FOR BPI:
• Merchant’s copy receipt
• Guest’s copy
• FOR BDO:
• Merchant’s copy receipt
• Bank’s copy
• Guest’copy
• Credit card sales will be automatically credited to business’s bank’s account
 DAMAGES AND LOST THINGS
• The FDO will charge to the account of the
guest any lost or damaged item. It will
demand for payment too.
• When payment is received it will be stored in
cash register.
AT THE END OF THE Day:
• Cashier and GM / Bookkeeper will do cash count.
• Notes: cash fund is separated on the change
fund.
• General Manager/ Bookkeeper will reconcile the
actual cash and the automated sales
• GM will closes the cash on the computer records.
Print documents like SOA and Ledger
• GM will deposit the cash sales collected. It will
have deposit slips as document for the
transaction.
1.The Tab of Orders serves as an
informal/unofficial customer account bill and
is left open awaiting confirmation for payment
or for further orders.
2. The Tab of Orders serves as an
informal/unofficial customer account bill and
is left open awaiting confirmation for payment
or for further orders.
3.Customer account bill is left open awaiting
confirmation for payment or for further
orders.
4.At every end of shift, the Log Book is turned
over to the Bistro cashier to record a shift's
worth of Rana Verde sales.
5.The Reservation details required include the
Guest's name, contact number, date and
duration of stay.
6.The hotel brochure contains the hotel
amenities, facilities and tariffs. See Hotel
Amenities and Tariffs.
7.Additional requirements are passports for
foreign guests and driver's license for
domestic guests.
8.The guest must state the room number after
giving the orders.
9.There is a 50% commission for every massage
service due to the usage of the hotel's room
and towels.
10. They offer free pick-up and drop-off to and
from the airport.

11. Additional items requested by the guest are

usually charged to account and paint upon
check out.
12. There is a 10% markup charged by the hotel
for every laundry service. The service is
outsourced to an external laundry shop.

13. The FDO calls the HP to check the status of

the room. The HP checks the room using a
check list.