Documente Academic
Documente Profesional
Documente Cultură
3 COMPONENTS:
Attitude
COGNITIVE AFFECTIVE BEHAVIORAL
Cognitive - a description of or belief in the way things are.
Marielle vs. Cockroach
Ipis, you’re
yucky and
scary!
Affective - an emotional or feeling segment of an attitude.
Marielle vs. Cockroach
*disgusted*
*scared*
Behavior - describes an intention to behave in a certain way toward
someone or something.
Cognitive = beliefs
Affective = emotions
Behavioral = actions
The Major Job Attitudes
Job Satisfaction
Job Involvement
Org. Commitment
Perceived Organizational Support
Employee Engagement
The Major Job Attitudes
Job Involvement - measures the
degree to which people identify
psychologically with their job and
consider their perceived performance
level important to self-worth
Example:
Org. Commitment
it reflects the emotional
attachment of an employee Continuance Commitment
to an organization and “You stay because you NEED to stay.”
belief in its values as the
“gold standard”
Normative Commitment
“You stay because you SHOULD stay.”
The Major Job Attitudes
Dissatisfied
No Comment
Satisfied
Highly Satisfied
Measurement of Job Satisfaction
2. Summation of Job Facets
More sophisticated Key elements:
Respondents rate them on a
standardized scale Relations with co-
workers Nature of
Researchers add the ratings to work
create and overall job satisfaction
score Supervision KEY
ELEMENTS
Promotion
opportunities
Present pay
Single Global Rating vs Summation of Job Facets
SGR SJF
simple complex
Conducted by U.S.
workers for the past
30 years
Job Satisfaction in the Philippines
2017 Job Happiness Index (Southeast Asia)
• Sample size of 35,513
• Simple
SINGLE GLOBAL RATING • Not very time consuming
• accurate
• Complex
SUMMATION OF JOB FACETS
• Time consuming
• May also leave some important data
*Both are Valid • More accurate
How satisfied are people in their jobs?