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Concept of Communication

“Transfer of understanding
between two
or
more persons
and
vice versa”.
Concept of Communication
An understanding that arises between
two or more persons, which involves
sharing of:-
 Ideas

 Thoughts and

 Feelings

is called interpersonal communication.


Concept of Communication

Minimum two parties are required


for communication process:-

Sender (Speaker)
Receiver (Listener)
Communication Process
Why Miscommunication
or
Misunderstanding
Developed
Among the People?
Communication Process
Communication Process
What the:-

 Sender means to say?


 Sender actually says?
 Other person hears?
 Other person thinks he hears?
 Other person wants to say in reply?
 Other person actually says in reply?
 Sender thinks the receiver says and so on?
Components of Communication
Process
This process can better be explained by the
following formula:
C = f (L x S)
E
C stands for Communication
which is a
function (f) of Listening (L)
and
Speaking (S)
in a
given Environment (E).
Types of communication

Two types of communication are:-

1. VERBAL COMMUNCATION
2. NONVERBAL COMMUNICATION
Listening (C = f (L x S)/E)

It is :

 Hearing
 Seeing
 Feeling
Listening (C = f (L x S)/E)
During listening in addition to
hearing one should also make:-

 Eye contact and


 Sense the feelings conveyed.
Listening (C = f (L x S)/E)
Listening can also be described as a three
dimensional activity which involves the use
of:-
 Ears
 Eyes and
 Skin (spread all over the body)

It can even be termed as whole body


listening.
How to Improve Listening
Capability
Do not engage in any other activity
Do not interrupt speaker
Deploy both ears one for meaning and
other for feeling
Make eye contact
Sense the feelings vent by speaker
Rephrase information to check accuracy
Speaking (C = f (L x S)/E)
Component of Speaking:-

o Words
o Voice
o Body language

For conveying
● Ideas
● Opinions
● Emotions
Speaking Process
Bo d y Lan g u ag e
Wo rd s
Vo ic e

Body Language
Voice 55%
38%
7%
Words

Therefore the ability to communicate not only depends


upon:-
What you say?
But
How you say it?
Words
Right word at right place helps to
build relationships
where as
Right word at the wrong place
breaks the same.
Words
Speaker should use words to:-

Express
and not to
Impress
Watch your thoughts;
they become words.
Watch your words;
they become actions.
Watch your actions;
they become habits.
Watch your habits;
they become character.
Watch your character;
it becomes your destiny
Voice
Voice is a human instrument that
enables a human being to convey
to other:-
Thoughts
And
Feelings
Voice
Voice has many qualities such as:-
 Volume

 Rhythm

 Pitch

which when wrongly used may distort


the meaning of words uttered.
Basics of Body Language
Eye contact
Eyebrows
Smiling
Avoiding movement during a sitting
interaction
Hands
Feet tend to point out their direction
Look forward and at one direction
Do not wiggle or jerk around
Maintain symmetry
Body Language
Body language is described as silent language. It
includes:-
 Gestures
 Postures
 Facial expressions and
 Eye contact
It may be relevant to mention that maximum
impact in a communication process comes only
from Body language. This fits the popular
statement,
“Action speaks louder than words”.
Environment (C = f (L x S)/E)

It becomes imperative for people to become


sensitive to the environment and respond
differently. Consequently, it is important
that the speaker must diagnose the
environment and then suitably change the
style of speaking.
NONVERBAL
COMMUNICATION
seven cs of effective communication:

1- COMPLETENESS

 Provide All Necessary Information


 Answer All Questions Asked
 Gvie Something Extra, When Desirable
Cont.....
2- CONCISENESS

 Eliminate Wordy Expressions


 Include Only Relevant Material
 Avoid Unnessary Repetition
Cont.....
3-CONSIDERATION

 Focus On “You” Instead Of “I” Or “We”


 Show Audience Benefit Or Interest In The
Receiver
 Emphasize Positive, Pleasant Facts
Cont.....
4- CONCRETENESS

 Use Specific Facts And Figures


 Put Action In Your Verbs

 Choose Vivid, Image-buiding WORDS


Cont.....
5- CLARITY

 Choose Precise,concrete, And


Appreciatve
 Construct Effective Sentences And
Paragraphs
Cont.....
6- COURTESY

 Be Sincerely Tactful, Thoughful And


Appreciative
 Use Expression That Show Respect

 Choose Non-discriminatory expressions


Cont.....
7- CORRECTNESS

 Use The Right Level Of Language


 Check Accuracy Of Figures, Facts, And
Words
 Maintain Acceptable Writing Mechanics
Communication with Impact
Mere theoretical knowledge of the concepts
outlined above will not make anyone an
effective communicator. It has to be
followed up with diligent practice in day to
day life. In this regard, please remember
the popular saying

“Practice makes a man perfect”.