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Plan, Deliver, & Operate

Microsoft Teams
Workshop for launching Teams in your organization
Agenda
• Introduction to Microsoft Teams • Security & Compliance
• Architecture / current • Organize your teams
environment • Change management and
• Microsoft Teams client adoption
• Microsoft Teams license • Next steps
• Managing Microsoft Teams
• Network planning
Attendees
• Project sponsor
• Business analyst
• Project manager
• Collaboration IT pro
• Networking IT pro
• Adoption lead
• Support lead
Objectives
• Gain a deeper knowledge of Teams to enhance your organization’s
capabilities to Plan, Deliver, & Operate Teams

• Build the foundation of Teams in your organization to allow for


unimpeded, organic growth

• Start thinking through the Teams journey within your organization


Chat-based workspace in Office 365

Chat for today’s A hub for Customizable for Security teams


teams teamwork each team trust
Communicate in the moment and Give your team quick access to Tailor your workspace to include Get the enterprise-level security
keep everyone in the know information they need right in content and capabilities your team and compliance features you
Office 365 needs every day. expect from Office 365.
Chat for today’s teams
People can see content and chat history anytime

Team chats and activities are visible to the entire team

Use private chats for small group conversations

Mobile access on Android, iOS and Windows Phone


A hub for teamwork
Chat, content, people, and tools live in a team workspace

Voice and video meetings right within Teams

Built-in access to SharePoint, OneNote and Planner

Work with Office and other documents right in the app


Customizable for each team
Create different channels for work streams and topics

Add tabs to frequently used files and cloud services

Get updates from the apps your team uses every day

Customize notifications so you don’t miss important info

Build integrations with developer preview APIs


Security teams trust
Broad compliance standards support: Accessibility,
ISO27018/01, SOC 1 and 2, HIPAA, EU Model Clauses &
more

Information protection with Archive, eDiscovery, Legal


Hold, Compliance Content Search, Auditing and
Reporting1

Tier-C Compliant

Data encryption at all times, at-rest and in-transit.

Multi-factor authentication for enhanced identity


protection.

1 Archive, eDiscovery, Legal Hold, Compliance Content Search, Auditing and Reporting are in E3 and above suites.
Meet Microsoft Teams
Office 365: Supporting the unique workstyle of every group

Chat-based Mail & Voice, Video Sites & Content Enterprise


Workspace Calendar & Meetings Management Social
Teams Outlook Skype SharePoint and Yammer
OneDrive for
Business

Office 365 Groups

Complete Collaboration Solution Integrated Experiences Security and Compliance


Office 365 addresses the breadth of Office 365 Groups and Graph enable Office 365 provides the security,
collaboration needs across organization integrated experiences that facilitate compliance and manageability
effective collaboration required in today’s workplace
Architecture
• Teams is built on existing Microsoft technologies woven together by
Office 365 Groups.

• Powered by the Microsoft cloud, organizations can expect excellent


performance and reliability when leveraging Teams as part of their
collaboration story.
Environment Checklist
Question Answer
Has your organization already deployed other Office 365 workloads?
(Exchange Online, SharePoint Online, Skype for Business Online, etc.)
Has your organization configured a verified domain for Office 365?
If yes, please include the verified domain(s) in your answer.
Does your organization synchronize identities to Azure Active Directory?
How is Exchange deployed in your organization?
(Exchange Online, Exchange Hybrid, Exchange On-premises, Not Deployed)
How is SharePoint deployed in your organization?
(SharePoint Online, SharePoint Hybrid, SharePoint On-premises, Not Deployed)
How is Skype for Business deployed in your organization?
(Skype for Business Online, Skype for Business Hybrid,
Skype for Business On-premises, Not Deployed)
What Office 365 subscriptions (licenses) does your organization currently use?
Exchange
Actions supported:

User's mailbox Team and Channel Create and view Modify user Add and Add and Info Protection
is hosted in: Management meetings profile picture configure configure tabs (eDiscovery)
connectors & bots

Exchange Yes Yes Yes Yes Yes Yes


Online

Exchange on- Yes Yes* No No Yes No


premises (Sync
to Azure AD
required)

*Exchange 2016 Cumulative Update 3 and above supported


SharePoint
• SharePoint Online is a required component for Teams.

• If you don't have SharePoint Online enabled in your tenant, Teams


users are not always able to share files in teams.

• Users in private chat will not be able to share files because


OneDrive for Business is required for that functionality.
Office 365 Groups
• When you create a team in Microsoft Teams, on the backend, you’re
creating an Office 365 Group

• Existing groups can be transitioned into teams

• Restricting team creation can be accomplished through group


creation policies
Skype for Business
• Interoperability between Teams and Skype for
Business is currently available for peer to peer
(P2P) instant messaging and calling only.

• For a Teams user to send an IM to a Skype for


Business user, the Teams user must be enabled
with their account homed in Skype for Business
Online.

• Incoming Skype for Business messages and


calls can be responded to on the Teams client
URLs and Media Stack
• Teams also provides a calling and meetings experience built on the
next-generation, cloud based infrastructure

• These technology investments include Azure-based cloud services


for media processing and signaling, H.264 video codec, SILK and
Opus audio codec, network resiliency, telemetry and quality
diagnostics
Clients for Microsoft Teams

Web Desktop Mobile

Full-functioned chat Provides support for Geared at users participating


client that can be used audio, video, and content in chat-based conversations
from a variety of sharing for team while on the go , and
browsers. meetings, group calling, currently allows users to have
and private one-on-one peer-to-peer audio call.
Doesn’t yet support or private multi-party
conferencing. calls.
Platform Requirements

Web Desktop Mobile

Edge: 12+ Windows 7+ (7, 8, 8.1, 10) Android 4.4+


Both 32 & 64 bit available
Internet Explorer: 11+ iOS (iPhone and iPad) 10+
Mac OSX 10.10+
Chrome: 51.0+ Windows Phone 10.0.10586+

Firefox: 47.0+

Safari (coming soon)


Plan Teams Clients

• Are there any restrictions preventing users from installing the


appropriate Teams client on their devices?

• What are the preferred methods chosen to deploy Teams?


Microsoft Teams Licensing Requirements

Business Essentials Enterprise E1 Education

Enterprise E3 Education Plus


Business Premium

Enterprise E4 (retired) Education E3 (retired)

Enterprise E5 Education E5
Microsoft Teams License Assignment
By default, the Microsoft Teams license is enabled for all users assigned with the
eligible Office 365 subscriptions
Structure
Teams
• Collection of people, content, and tools surrounding different projects

Channels
• Dedicated sections within a team to keep conversations organized
• Places where everyone on the team can have open conversations
• Can be extended with Tabs, Connectors and Bots
Memberships and Roles
Team owners are able to invite anyone in the organization they work

Three roles in Teams:


• Owner: person who creates the team or assigned the role.
Responsible for managing team-wide settings and membership,
including invitations
• Team member: the people that have been invited to join the team
• Guests: Office 365 users who are outside of your tenant can be added to
the team by team owners (more info @ aka.ms/guestaccesshelp)
Guest access
• Guest access is a tenant-level setting in Teams and is turned off by
default

• Once enabled, a team owner in Teams can add and manage guests
in their teams via the web or desktop.

• Only Azure Active Directory or Office 365 work or school


account are supported at the moment
Guest access (continued)
Memberships and Roles (cont.)
Team Owner Team Member Team Guests
Create team  - -
Leave team   
Edit team  - -
name/description
Delete team  - -
Add channel  * *
Edit channel  * *
name/description
Delete channel  * *
Add members ** - -
Add tabs  * -
Add connectors  * -
Add bots  * -

* Can be restricted through Teams settings by the owner


Teams and channels setup: Example 1
Sales Public Relations Event Planning Product Team
Example channels that Annual sales Press releases Marketing Strategy
can be created Meeting News and updates Logistics and scheduling Marketing
Quarterly business Fact checking Venue Sales
review Budget Operations
Monthly sales Insights
Pipeline review Service and support
Sales playbook
Example tabs, Power BI RSS feed Twitter OneNote
connectors, and Trello Twitter Facebook Power BI
bots that can be added CRM Planner Team services
Summarize Bot PDF
Implementation Phases
For Office 365 and Teams

Complete
Gather your Complete Measure,
Prioritize technical
team – pilots and manage, &
stakeholders, business planning
broad drive
champions & scenarios (network, security,
early adopters mobile support & onboarding adoption
deployment)

Envision Onboard Drive Value


Teams and Channels Setup: Example 2
Team Name Channels Tabs/connectors/bots
Get Teams Deployed Planning and Readiness for Teams Link to Teams web page
Adoption Shared OneNote
Owners: Project Manager, Collaboration Rollout
IT Pro Support
Insights
Members: Project Sponsor, Business
Analyst, Project Manager, Collaboration
IT Pro, Networking IT Pro, Adoption
Lead, Support Lead
Organize Your Teams

• What initial teams and channels do you want to create for your IT Pilot?

• What team members do you want to add to each team and channel?
Organize Your Teams (template)

Team Name Description Owners Members Channels Privacy


Service Administration
• Administration of Teams is lightweight and removes the burden of
management from IT administrators and IT Pros.

• After licensing users for Microsoft Teams, and determining if there are any
features or functionality that your organization needs or wants to limit, Teams
should be allowed to grow organically, lead by empowered users enhancing
how they collaborate and get things done.

• PowerShell Cmdlets for team creation and management are now in preview.
Service Administration (cont.)
• Admins have multiple settings that can be
enabled or disabled at the tenant level.

• With Teams enabled for the tenant, any


user that is also enabled for Teams will
inherit the settings from the tenant level.
Team Management
• Managing teams should be handled through the Teams client

• Any Teams-enabled user with permissions to create an Office 365


Group can create a new team and will become owner for that team

• By default, all users with a mailbox in Exchange Online have the


ability to create Office 365 Groups
Teams and channels administration
Customization Feature settings
• Change picture • @Team and @channel mentions: Allow @team or @[team
name] mentions. This will notify everyone in the team.
Member permissions
• @Team and @channel mentions: Allow @channel or
Channel actions:
@[channel name] mentions. This will notify members
• Create and update channels who’ve favorited that channel
• Delete and restore channels
Giphy, stickers, and memes
• Add and remove apps
• Giphy: Enable Giphy for this team
• Create, update, and remove tabs
• Giphy: Set the content rating for Giphy
• Create, update, and delete connectors
• Stickers and memes: Enable stickers and memes
• Owners can delete all messages
• Memes: Allow memes to be uploaded
• Everyone can delete their messages
Guest Permissions
• Everyone can edit their messages
• Channel actions: Allow creating and updating channels
• Restrict General Channel messaging
• Channel actions: Allow guests to delete channels

Note: Features available to all team members must be configured at the team level
Managing Microsoft Teams

Question Answer
What’s your organization’s plan for onboarding Teams across the ☐ Pilot
organization? ☐ Open

Which Teams settings will your organization turn on or turn off?


Will all Teams users be able to create teams (recommended)? ☐ Yes
☐ No
Microsoft Teams Network Traffic
• Teams combines three forms of traffic:
• Data between the Office 365 online environment and external data sources with the Teams client
(signalling, presence, chat, file upload and download, and tabs, connectors, and bots connections)
• Peer to peer real time communications traffic (audio, video, desktop sharing)
• Conferencing real time communications traffic (audio, video, desktop sharing)

• To ensure optimal flow, traffic must be allowed to flow both between network sites and Office
365, as well as between the internal network segments (e.g. between sites over the WAN)

• If your organization restricts computers on your network from connecting to the Internet, be
sure to whitelist the required Office 365 URLs and IP address ranges.
Microsoft Teams MyAdvisor
• Microsoft has created a dedicated site for calculating the potential
impact of Teams traffic on your LAN, WAN and Internet segments.

• Please see the Network Planner at http://aka.ms/bwcalc for more


details
Optimal Network Metrics Requirements
Value Client to Microsoft Edge Customer Edge to Microsoft Edge

Latency (one way) < 50 ms < 30 ms


Latency (RTT or round- < 100 ms < 60 ms
trip time)
Burst packet loss <10% during any 200-ms interval <1% during any 200-ms interval

Packet loss <1% during any 15-sec interval <0.1% during any 15-sec interval
Packet inter-arrival <30 ms during any 15-sec interval <15ms during any 15-sec interval
Jitter
Packet reorder <0.05% out-of-order packets <0.01% out-of-order packets
Network Assessment
• Ensure all required URLs and IP addresses are allowed, and the network
performance metrics are meeting the requirements for real time media

• Conduct network assessment on each site using Skype for Business


Network Assessment Tool

• Additional documentation on Network Assessment can be referenced


from Network Readiness Assessment
Network Planning

• Have you evaluated your network capabilities for supporting real


time media (audio, video, sharing)?

• If your network hasn’t been properly assessed, or you know it will


not support real time media, will you disable video and screen
sharing capabilities to reduce network impact and poor Teams
experiences?
Security - Authentication
• Microsoft Teams leverages common Office 365 authentication schemes
• Cloud Identity
• Synchronized Identity
• Federated

• Modern authentication including multi-factor authentication (MFA)


Compliance Features for Microsoft Teams
Auditing and Reporting
• Teams activities/events are available through Audit Log Search.

Compliance Content Search


• Content Search can be used to search Teams through rich filtering
capabilities and exported to a specific container for compliance and
litigation support (with or without an eDiscovery case).
Compliance Features for Microsoft Teams (cont.)
eDiscovery In-place Advanced
Capability eDiscovery eDiscovery
• Electronic aspect of identifying, collecting and
Case Management  
producing electronically stored information (ESI) in
Access Control  
response to a request for production in a law suit
Content Searches  
or investigation
Hold(s)  
Export  
• Capabilities include case management, Duplication Detection - 
preservation, search, analysis and export of Teams Relevance Searches with - 
data (chat, messaging, and file data) Machine Learning
Unstructured Data Analysis - 
Compliance Features for Microsoft Teams (cont.)
Legal Hold
• When any team within Teams is put on In-Place Hold or Litigation
Hold, the hold is placed on the groups mailbox
• Generally applied within the context of an eDiscovery case
Licensing Map
Office 365 Office 365 Office 365 Office 365 Office 365
Business Business Enterprise E1 Enterprise Enterprise
Compliance Capability Essentials Premium E3/E4 E5
Archive - - -  
In-Place eDiscovery - - -  
Advanced eDiscovery - - - - 
Legal Hold - - -  
Compliance Content - - -  
Search
Auditing and Reporting     
Conditional Access*     

*Conditional Access requires additional licenses


eDiscovery Example
• Teams data will appear as IM or Conversations in the • To see private chats in a user’s Mailbox, they are also
Excel output, or you can mount the .PST in Outlook. located inside the Team Chat folder under Conversation
• All conversations are kept in the Team Chat folder under History.
Conversation History. The title of the message aligns to
Team and Channel.
Content Search Example
• Content Search provides an ad-hoc way to query Teams
information spanning Exchange, SharePoint and OneDrive for
Business.
Location of data in Microsoft Teams
• Data in Teams resides in the region based on tenant affinity.
Currently, Teams supports the Americas, EMEA, and APAC regions.

• As of November 1, 2017, Teams offers data residency in the United


Kingdom for new tenants only.

• For more information, see the Teams tech community blog


post about the launch of UK data residency.

Note: Existing tenants from the UK will continue to remain in EMEA, until a migration plan is published (which is anticipated in 2018).
Security and Compliance

• What security and compliance features does your organization


require?

• Does your organization have the required licenses to meet Security


and Compliance business requirements?
Strategy for Change Management
• Teams is designed in such a way that organic growth is expected

• A well thought out change management strategy is extremely


important

• Effective change management will decrease the amount of time it


takes for users and organizations to see value in Teams, while setting a
foundation for significant growth over time
Key Roles

Service Owners
Executive Sponsor
IT Professionals

Champions Pilot Group


Recommended Steps
1 Identify your key 2 Identify & select 3 Design, launch and
stakeholders and your business manage your
user audiences outcomes adoption campaign

Build a champion Provide a Measure & share


4 5 6
program standard success
feedback method

7 Adjust your messaging


and methods based on
feedback, repeat
Customer Success Kit
Email templates, flyers & posters to assist with successfully rollout
Change Management and Adoption

• What’s your change management strategy?

• How has your organization handled change management for similar


technology rollouts?

• Who are your executive sponsors, champions, Service Owners/IT Admins


that will influence how successful Teams is in your organization?

• Who will be your pilot group?


Plan Summary & Next Steps
Deliver Microsoft Teams
Here’s a high-level list of activities you’ll need to execute after planning for Teams in order
to successfully deliver to your organization

Preparation Deploy pre-requisites for networking and access to the service: prepare your environment for Teams
deployment
Verification Verify authentication method is working to Office 365: Verify access to the service
Enablement Tenant and User level enablement of Teams : Turn on Teams functionality for users
Enablement Groups, roles and permissions: Configure how your Teams will be created and managed in the environment.
Deployment Client deployment to desktop and mobile devices: How users will access the service.
Deployment MDM and MAM: How devices are managed for Teams client
Extensibility Apps, Tabs, Bots, Connectors: Enhance user experience with Teams
Enablement Security and compliance configuration: Configure to adhere to company policies
Operate Microsoft Teams
Here’s a high-level list of ongoing activities you’ll need to do once Teams is successfully
deployed within your organization
Usage reports for Microsoft Teams
• Microsoft Teams user activity
• Last activity date, channel
messages, chat messages, calls,
meetings
• Microsoft Teams app usage
• Windows, Mac, Web, iOS,
Android phone, Windows Phone
Resources
• Complete Teams admin documentation
• Microsoft Teams roadmap to stay up-to date
• Microsoft Teams Technical Community
• Microsoft Teams UserVoice
• Driving Adoption Community