Presented by the

Sϋpreme
Optical
Commanders
• PART 1:
Fundamental Technique in Handling People

• PART 2:
Six Ways to Make People Like You

• PART 3:
How to Win People to Your Way of Thinking

• PART 4:
Be a Leader: How to Change People Without
Giving Offense or Arousing Resentment
Part One Principles
Fundamental Technique in Handling People

1.Don’t criticize, condemn or complain

Criticism makes people defensive

– Give honest and sincere appreciation

Everyone wants to feel important

– Arouse in the other person an eager want

Bait the hook to suit the fish
 Part One Quotes

“If you and I want to stir up a resentment

tomorrow that may rankle across the
decades and endure until death, just let
us indulge in a little stinging criticism -- no
matter how certain we are that it is
justified”
Part Two Principles
Six Ways to Make People Like You
1.Become genuinely interested in other people
2.Smile
Why is the dog man’s best friend?
– Remember that a person’s name is to that
person the sweetest and most important sound in
any language
– Be a good listener. Encourage others to talk
about themselves
– Talk in terms of the other person’s interest
– Make the other person feel important-and do it
sincerely
Part Two Quotes

“You can make more friends in two

months by becoming interested in
other people than you can in two years
by trying to get other people interested
in you.”
Part Two Quotes
“If you want to know how to make people
shun you and laugh at you behind your
back and even despise you, here is the
recipe: Never listen to anyone for long. Talk
incessantly about yourself. If you have an
idea while the other person is talking, don’t
wait for him or her to finish: bust right in
and interrupt in the middle of a sentence.”
Part Three Principles
How to Win People to Your Way of Thinking

1.The only way to get the best of an argument is to

avoid it
You never convince others even if you win
– Show respect for the other person’s opinions.
Never say “You’re wrong.”
– If you are wrong admit it quickly and
emphatically.
– Begin in a friendly way
– Get the other person saying “yes, yes”
immediately
Part Three Principles cont…
How to Win People to Your Way of Thinking

1.Let the other person do a great deal of the

talking
2.Let the other person feel that the idea is his or
hers
3.Try honestly to see things from the other
person’s point of view
4.Be sympathetic with the other person’s ideas
and desires.
5.Appeal to the nobler motives
6.Dramatize your ideas
7.Throw down a challenge
Part Four Principles
Be a Leader: How to Change People Without
Giving Offense or Arousing Resentment

1.Begin with praise and honest appreciation

2.Call attention to people’s mistakes
indirectly
3.Talk about your own mistakes before
criticizing the other person
4.Ask questions instead of giving direct
orders
Part Four Principles Cont…
Be a Leader: How to Change People Without
Giving Offense or Arousing Resentment

1.Let the other person save face

2.Praise the slightest improvement and praise
every improvement. Be “hearty in your
approbation and lavish in your praise.”
3.Give the other person a fine reputation to live
up to.
4.Use encouragement. Make the fault seem easy
to correct.
5.Make the other person happy about doing the
thing you suggest.
Comments

• Easy and enjoyable to read

• Entertaining
• Motivating
• Lots of good examples to help fit the
principles into everyday life
Don’t take my Word for it

Other Sϋpreme Optical Comments…..

How to Win Friends &
Influence People
By Dale Carnegie