Documente Academic
Documente Profesional
Documente Cultură
Method Introduction
Version 3.0
October, 2007
• Course Objectives
• Intent of the Methodology
• Methodology Overview and Key Concepts
• Phases
• Gates
• Work Focus by Phase
• How will it work?
• Introduction to Sharepoint Portfolio Management Tool (ITPM)
• To provide context re: the need for a Method and how it fits within the overall
IT Strategy
• To provide a quick view of the Sharepoint tool used to support the process
Infrastructure
- Identity Mgt
- Disaster Recovery
- Server Consolidation
- VoIP
-Systems Hosting
Division B
Division C
Division D
Investment Policy
Pre-gated
& targets,
… Presentations,
Decisions
Reporting
Tactical Realm
DMR IBM
Business Requests Coordinate
Application Infrastructure
To meet Functional And Integrate Requests to meet
Support & Delivery Support & Delivery
Needs Infrastructure Needs
* Example from Nova Corporation prior to merger with TCPL
Build
Implement
Solution
Continuous
Operate, Support
Service & Initial
Process Operations &
Improvement
& Sustainment and Maintain IT Services Support
Transition to
Production
Project
Operate Completion
Gate
• To be effective it needs to recognize and define both who has input to certain types
of decisions and who has ultimate responsibility to make those decisions.
Build
Implement
Solution
Continuous
Operate, Support
Service & Initial
Process Operations &
Improvement
& Sustainment and Maintain IT Services Support
Transition to
Production
Project
Operate Completion
Gate
Build
Implement
Solution
Continuous
Service &
Process
IT Service Initial
Operations &
Improvement Management Processes Support
& Sustainment
Transition to
Production
Project
Operate Completion
Gate
Build
Implement
Problem Capacity Availability Service Level Solution
Management
Continuous Management Management Management
Process&
Service Process Process Process Initial
Operations &
IT Service
Process
Improvement Support
Incident Release/Change
& Sustainment
Management Management Processes Management Transition to
Process Service Desk Processes Production
Project
Operate Completion
Gate
On Hold Initiatives
Technical Resources Will provide specific expertise to design, develop, build, test, deploy and support the solution.
(various types)
Functional Manager Responsible to oversee individual staff and to ensure resources can commit effort to the projects.
Gate Keepers Review and approve work products in support of the decision-making process. Various types of
(Various types) gatekeepers (eg. business, financial, technical, operations) are required to review differing types of
work products.
“In times of Change, learners inherit the earth, while the learned find
themselves beautifully equipped to deal with a world that no longer
exists” – Eric Hoffer
“We pride ourselves on starting every project humbly – and a little dumb.
We don’t want to peek at the answers before we know the questions” –
Tom Kelley , GM, Ideo
Build
rollout testing.
Implement Rollout solution and
Solution associated training
Continuous documentation and
Operate, Support
Service and Initial support tools.
Process Operations &
Improvement
& Sustainment and Maintain IT Services Support Perform initial
solution support and
Transition to operations through
Identify opportunities and
Support, operate and maintain Production initial burn-in phase.
requirements for improvement
the operational state of the
through ongoing reviews of
solution through our operational
service delivery results, learnings
(ITIL-based) processes as per Transition required
from ongoing operations and
the service level requirements of Project knowledge, tools,
support, changing expectations for
capacity, performance and Operate the customers through an
appropriate combination of
Completion
Gate
documentation, and
staff (if required) into
availability, and sustainment of
centralized, distributed and operational state.
infrastructure currency
external service groups.
Build
Confirm alignment with business priorities and that complete, users and IT staff trained, service
there is sufficient value in meeting proposed Implement
levels can be met by support organization,
scope, is supporting analysis of sufficient quality to solution can be sustained over time,Solution
all steps
Continuous provide confidence, is initial solution concept taken to complete move into production
reasonable and achievable, is there a clear
Operate, Support
Service and mode, and project can be closed. Initial
resource plan for next phase, and does potential Key Gatekeeper(s) Operations &
Process value of opportunity warrant resource allocation to
and Maintain IT Services
Sponsor to ensure scope is complete,
Support
Improvement next phase? support organization to confirm supportability
& Sustainment Key Gatekeeper(s) of solution, Project Office to support project to
Sponsor willing and able to resource next phase. Transition
closure
Financial to ensure business case is acceptable. Production
Initial architectural review of high level solution
concept, as required.
Project
Operate Completion
Gate
Build
Manager Direction Supporting Materials:
Service Request Pilot Implement
Plan/Results
Problem/Known Test Plan/Results
Solution
Error Info Continuous Service Level Plans
Operate, Support
Capacity Plan Service and Initial Orders
Project Change
Availability Plan Process Primary Work Focus: Mandatory Documents
Operations &
Project Charter
and Maintain ITPostServices
Improvement Project Review Support
Implementation Review Requirements Document
& Sustainment Turnover to Production
Supporting Materials: Transition to
Asset Decommissioning Production
Project Recognition
Project Staff Assessments
Mandatory Document
Project Completion Report Project
Operate Completion
Gate