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To help achieve that, Licence Review Unit (LRU) would adjudicate drivers’ medical reports and
ensure that they comply with the set standards.
LRU performs adjudication activities through MARS (Medical Assessment Review System).
Keep driver’s
Pass
licence
Suspend /
Fail cancel driver’s
licence
2
Problem Statement
Human Resource
- Shortage of staff to manage backlog cases
Objective
- Access management
- Platform stability
BPM
- Poor archiving practices
- Product limitation
- Functional misuse of BPM
as an “alarm”
Problem Resolution
Human Resource
- On staff shortage, new resources are being
employed to help clear cases
Objective
- Access management: change in access and
authentication architecture
- Loose-coupling of MARS and Objective
BPM
- Poor archiving practices: change in system process
- Product limitations: may require IBM license for a
second core to uplift capacity
- Building a staging solution to host processes/cases
before it is assigned to an officer, during wait, and
after closure
- To reduce case creations through automation
- To build a program to auto-close cases on behalf of
users
MARS Stabilisation Proposal
Tactical (Now)
- Manual archival of cases out of BPM
- BPM capacity uplift (if required) ~$500k
Appendix
BACKGROUND
One of RMS’ main duties as a government agency is to ensure that road safety standards are
met.
To help achieve that, Licence Review Unit (LRU) would adjudicate drivers’ medical reports and
ensure that they comply with the set standards.
LRU performs adjudication activities through MARS (Medical Assessment Review System).
Keep driver’s
Pass
licence
Suspend /
Fail cancel driver’s
licence
7
MARS STABILITY ISSUE
As the number of customer cases grow, LRU users experience frequent timeouts and slowness
on MARS.
The issues around reliability and scalability are rooted from MARS dependencies on backend
applications:
1. BPM – case management
2. Objective – storage and retrieval of documents
8
OBJECTIVE ENHANCEMENT OPPORTUNITIES
Functional Enhancements
1. Redefine business processes to allow for asynchronous integration between MARS and Objective
2. Re-engineer the authentication and authorisation access pattern between IIB and Objective
Non-functional Enhancements
3. Standalone Objective implementation for MARS (multi instance)
4. Capacity uplift
5. Alternative product
Recommendation
1, 2 & 3
9
BPM ENHANCEMENT OPPORTUNITIES
Functional Enhancements
1. Re-define the lifecycle of a case# so that they are not left open/active perpetually
2. Reduce the number of case# creations through the automation
Non-functional Enhancements
3. Version upgrade
4. Staging persistence for non-active cases
5. Capacity uplift
Recommendation
1, 2, 3, 4 & 5.
10
REFERENCE A – High Level Solution Architecture
11
REFERENCE B – Projected Growth of Cases
These projected case counts are based on the delivery of enhancements 1 and 2.
#
With enhancement 4, the number of active cases in BPM at any one time could be <7,000.
12