You have 15 minutes to complete the test

1. What department the caller asked for?

a. Parts b. Service c. Sales d. Finance

2. What was the model of the car they discussed?

a. c. d.
b.
Mercedes Mercedes Mercedes
Mercedes
2013 LXK 2003 2003
2003 LXK
Escape Coupe

3. What was the color of the car?

a. Blue b. Black c. White d. Red

3. Was the vehicle available?

a. No, it b. Yes c. No, not d. No, it
had a deal on stock was sold
pending out
 1. What department the caller asked for?
a. Parts b. Service c. Sales d. Finance

2. With who the caller wanted to talk with?

a. Joe b. John c. Gaby d. Lisa

3. When did the call reached the intended person?

a. Before 10 b. Between c. Between 30 and d. After 60
seconds 11 and 29 seconds 60 seconds seconds
3. Is John going to the dealerhip today?
a. Probably, as b. No, he c. Yes, in
soon as his wife is is going the
available tomorow afternoon
 1. With who the caller wanted to talk with?
a. Chris b. Peter c. Morgan d. Service

2. Did the call reached the intended person?

a. Yes, at b. c. No, the d. No, the agent
the first Yes, between agent was was busy with
10 11 and 29 on his off another
seconds seconds day customer

3. When did the caller said she bought a car?

a. Today b. May c. yesterday d. March

3. What will Chris do?

b. Call Peter c. Call Peter
a. Call her tomorow to
and say to him
back his cellphone
to call her back
MICRO EXAMEN DE COMPRENSION AUDITIVA Y ESCRITA
DE INGLES
Valor del examen: 100 puntos
-Aprobación: + de 65 puntos = 8 o + respuestas
-Prorroga de entrenamiento: 57 puntos = 7 respuestas
-Reprobado: menos de 49 puntos
12 preguntas con valor de 8,33 puntos c/u

Enviar respuestas en un documento word o directo en el

correo de la siguiente manera:
Ejemplo: Instructions:
Nombre y Apellido: 1. Imagine you are
Nombre y Apellido: Pedro Pérez
Teléfono: hearing calls from
Teléfono: 0414-XXXXXXX
people calling to a
Respuestas: dealership.
Respuestas: 2. Press play on each
Audio 1:
Audio 1: C, A, B, B audio.
Audio 2:
Audio 2: C, D, A, A 3. Summit the
Audio 3:
Audio 3: A, C, B, D answers.