Waiting Lines

& Queuing
Presented by: Clyde Kristofferson Saul
Patrisha Allyson A. Panes
Christine Joyce B. Menez
 What is a Queue or a
Waiting Line?
A Queue or sequence of people or vehicles awaiting their turn to be attended to
or to proceed.
Three Basic Components are:

ARRIVAL WAITING LINE SERVICE FACILITY

• Size of the calling
• Configuration of the queuing
population • Queue length
system
• Pattern of arrivals
• Queue discipline • Service time distribution
• Behavior of arrivals
Great Brands Sale

Summer Sale

70% OFF
A sales event in which products from different brands are
sold in a much lower price.
This has been causing queues and waiting lines in the activity
center.
GENERAL OBSERVATION
 ARRIVAL
The decreased prices caught the eyes
of mallgoers.

- Limited calling population

- Random pattern
- Most join some renege
Queue or Waiting Line

Due to the amount of arrivals,

the number of customers
- Unlimited length stacked.
- First In, First Out (FIFO)
Many joined the line, some
reneged.
 Service Facility

The cashiers are serving on

old computers, two which- Multiple Channels
- Single phase
were unavailable after a few
moments. - 10-15 minutes
 Recommendation
• Add more available clerks or counters

• Check systems for errors

• Allocate space for lines

• Create a more efficient system for the queuing process