A man is identified by his personality – public image.

It is the totality of the person and not merely external

looks, but character, behavioral traits and attitude towards
life.
Personality development – is the improvement of
behavioral traits such as communication skills,
interpersonal relationships, attitude towards life and
restoring our ethics.
 Know your
personality

Character Behaviora Attitudinal

traits l traits Change

Interperso Positive
Integrity
nal Skills Attitude

Acceptanc Communic Win-win

e ation Skills situation

Keep the
Leadership
Discipline end in
Qualities
mind
Stress and
Dedication Time Synergise
 TYPES OF PERSONALITY
Nine Types
Perfectionists
Helpers
Romantics
Achievers
Asserters
Questioners
Adventurers
Observers and
Peacemakers.
 Cont..
Perfectionists – are realistic, conscientious and principled
Ex: Narayan Murthy – Infosys.
Helpers – are warn, concerned, nurturing and sensitive to other
people’s needs
Ex: Mother Teresa.
Achievers – are eneagetic, optimistic, self assured and goal oriented
Ex: Sachin Tendulkar
Romantics – have sensitive feelings and are warm and perceptive
Ex: M. F. Hussain – great Indian Painter
Observers – have a need for knowledge and are introverted, curious,
analytical and insightful.
Ex: Amartya Sen - Great economist
 Cont..
Questioners – are responsible and trustworthy.
Ex: Shabana Azmi

Adventurers – are energetic, lively and optimistic. They want to

contribute to the world
Ex: Vijay Mallya - NRI businessman.

Asserters – are direct, self-reliant, self confident and protective.

Ex: T. N. Seshan - Chief Election Commissioner.

Peacemakers – are receptive, good-natured and supportive. They

seek union with others and the world around them
Ex: Atal Bihari Vajpayee.
 It can help in the following ways
To learn the business etiquette of exchanging cards,
wishing on first meeting, bowing when you are
visiting Japan and the like.
Voice modulation, diction, communication skills,
phone etiquette, hygiene, empowerment skills, time
management and positive thinking.
To cultivate a friendly, interactive manner.
Essentials like giving a speech, voice development and
modulation of voice.
It enhances the sense of confidence and self-worth.
 PERSONALITY TEST
This can identify:
Value system
Emotional reaction to a critical situation
Moods and characteristic behaviour traits.
Maturity in handling a crisis.
Ability to adjust himself to the stress of day-to-day
executive lifestyle.
Self-confidence, personal ambition, emotional control
and sociability etc.
 
 BODY LANGUAGE
Body language communicates
much more than words. Body
language signals are called
‘leakages’ because you may try
to tell something, but the truth
will leak out visually.
AVOID SUCH BODY LANGUAGE
Crossed arms or legs
Carrying books or papers across your chest
Slumped posture
Sitting perched on the edge of the chair
Wringing hands
Tapping foot
Rocking legs
Drumming fingers
Biting nails
 Cont..
Fiddling with the jewelry or hair
Covering your mouth with your hand while talking
Rocking in your chair
Scratching a lot
Clearing your throat too much
Straightening your tie
Playing with watch or cufflinks
Hands in the pocket
 LOOKING AGGRESSIVE
Arms folded across the chest
Staring
Pointing
Making a fist
Leaning over someone
 BEHAVING RUDELY
Working when someone is talking to you
Puffing
Tollering
Smirking
Whispering
Cracking knuckles
Grooming yourself’
Standing too close
Packing up folders and papers well before the meeting is
over
Shaking hands too hard or limp handshakes
 Cont..
Yawning when the meeting is in progress
Looking at your watch repeatedly
Blinking a lot
Fiddling with rings, watches, earrings and chains
Tapping or clicking pens
Playing with paper clips
Jingling money in pocket
Picking at fingernails
Twiddling bits of hair
Smoking
 LEADERSHIP QUALITIES
Courage
Self-control
A keen sense of justice and fairness
Definiteness of plans
The habit of doing more than being paid for
A pleasing personality
Sympathy and understanding
Mastery of details
Willingness to assume full responsibility
Co-operation
 PERSONAL QUALITIES
accurate
adaptable
astute
can work under pressure
careful
committed
competent
cooperative
courteous
 Cont..
decisive
dedicated
energetic
methodical
meticulous
orderly
organized
positive
practical
 Cont..
extrovert
flexible
friendly
get on well with other people
good communicator
good sense of humour
good time-keeper
hard working
imaginative
 Cont..
independent worker
lively
logical
loyal
self confident
self motivated
sensitive
thorough
thoughtful
vigilant
work well with others
THANK YOU
 PRESENTED BY
Mrs. G. Menaka, M. A. M.Phil.,
Department of English
PSG College of Technology
Coimbatore
What is an Interview?
A formal meeting during which an employer and an
applicant ask questions and exchange information
to see whether the applicant and the organization
are a good match.
Employer – applicant interaction
Asking of questions
Exchange of information
Types of Interviews
1. Panel interview
2. Directed interview
3. Open-ended interview
4. Stress-interview
Panel Interview
Meeting with Several interviewers who ask you
questions during a single session.
Your approach would be
Show interest in the job
Relate skills and experiences
Listen attentively
Ask insightful questions
Display enthusiasm
Directed Interview
Employer controls the interview
Questions asked in order from a checklist within a
specified time.

Open ended Interview

 Less formal, unstructured and relaxed format
 Open ended questions are posed to
encourage you to talk and to know your
personality
Stress Interview
This kind of interview tests a candidate’s mettle to
find out how he would respond in difficult
situation
Will be asked more than one question at a time
Will be asked further questions without being
allowed adequate time to respond
Will be questioned in an interrogatory tone and
voice
Will be asked an unrelated bunch of questions
Will provoke his feelings
What employers look for?
Physical

Personal background

Attitude and personal style

Physical
Clothing
Grooming
Posture
Eye contact
Hand shake
Facial expressions
Tone of voice
PERSONAL BACKGROUND
Hobbies
Awareness of world events
Reading habits
 Participation in seminars and workshops
Attitude and personal style
Interviewers are likely to be impressed by
Enthusiasm
Interest
Courtesy
Sincerity
Willingness to learn
Self-confidence.
How to prepare for a job Interview?
 Nervousness is natural
 Don’t worry too much; preparation will help
 Research about the company
 Think ahead about the questions
 Build your confidence
 If something makes you uneasy, correct it or exercise.
 Make a list of your positives and negatives
 Remember all the other candidates for the job are
probably just as nervous as your are
Polishing your interview style
 One way is staging A mock-interview with a friend
 Ask your friend To criticize Your performance
based on a checklist
 Video recording
 Work on eliminating speech mannerisms such as
“you know”, “like”, etc…
Plan to look good
 Impress the interviewer by your looks
 Wear the best quality business like clothing
preferably in a dark pant and light colour shirt
and vice versa.
 Avoid flamboyant styles, colours and prints
Make sure that your
 clothes are clean and unwrinkled
 shoes are well polished
 hair is neatly styled and combed
 finger nails are cut
 breath is fresh
Other tips…
 Be present well in advance
 Walk in confidently with a smile, establish eye contact
 Wait until you are asked to be seated
 Let the interviewer start the interview
 Psychologists say that 50% of the interviewers decision is made within
the first 30-60 seconds and other 25 % is made within next 15 minutes.
 Answer the questions wisely
 Speak in a pleasant and relaxed manner . Smile and try not to look
nervous. Look directly into the interviewer’s eye.
 Keep responses brief, clear and to the point
 Don’t argue
 Remember That you are being assessed more than your answers.
Answers do not impress. The person impresses
8 types of questions
Credential verification questions.
What was your GPA?
How long were your at ------------------
Experience verification Questions
What did you learn in that class?
What were your responsibilities in that position?
Opinion Questions
What would you do in this situation?
What are your strengths and weaknesses?
Dumb Questions.
What kind of animal would you like to be?
What do you think flubber is made from?
8 types of questions
 Math Questions
What is 1000 divided by 73?
How many tennis balls could fit in a lorry?
 Case questions.
How many railway stations are there in India?
What is your estimate of ------------------
 Behavioral Questions.
Can you give me a specific example of how you did that?
What were the steps you followed to accomplish that task?
 Competency questions.
Can you give me a specific example of your leadership skills?
Explain a way in which you sought a creative solution to a problem?
Some common questions..
 Tell us about yourself
 What are your strengths?
 What are your weaknesses?
 Can you work in a team?
 What are your future goals?
 In what school / college activities have you participated?
 How do you spend your spare time?
 In what type of position are you most interested in?
 Why do your want to work in our company?
 What courses in college did you like best? Least? Why?
Some common questions..
 What do you know about our company?
 How would you describe yourself?
 What do you think determines an individual’s progress
in a good company?
 Define cooperation.
 What have your done which shows initiative and
willingness to work?
 What is your idea of how industry operates today?
 Which of your college years was the toughest?
 What kind of boss do your prefer?
 What are the disadvantages of your chosen field?
 Would you like to travel?
50 Standard Questions
1. Tell me about yourself.
2. What do you want to do with your life?
3. Do you have any actual work experience?
4. How would you describe your ideal job?
5. Why did you choose this career?
6. When did you decide on this career?
7. What goals do you have in your career/
8. How do you plan to achieve these goals?
9. How do you evaluate success?
10. Describe a situation in which you were successful.
50 Standard Questions
11. What do you think it takes to be successful in this career?
12. What accomplishments have given you the most satisfaction in
your life?
13. If you had to live your life over again, what would you change?
14. Would your rather work with information or with people?
15. Are you a team player?
16. What motivates you?
17. Why should I hire you?
18. Are you a goal-oriented person?
19. Tell me about some of your recent goals and what you did to
achieve them.
20. What are your short-term goals?
50 Standard Questions
21. What is your long-range objective?
22. What do you see yourself doing five years from now?
23. Where do you want to be ten years from now?
24. Do you handle conflict well?
25. Have you ever had a conflict with a boss or professor?
How did you resolve it?
26. What major problem have you had to deal with recently?
27. Do you handle pressure well?
28. What is your greatest strength?
29. What is your greatest weakness?
30. If I were to ask one of your professors to describe you,
what would he or she say?
50 Standard Questions
31. Why did you choose to attend your college?
32. What changes would you make at your college?
33. How has your education prepared you for your career?
34. What were your favorite classes? Why?
35. Do you enjoy doing independent research?
36. Who were your favorite professors? Why?
37. Why is your GPA not higher?
38. Do you have any plans for further education?
39. How much training do you think you’ll need to become
a productive employee?
40. What qualities do you feel a successful manager should
have?
50 Standard Questions
41. Why do you want to work in the _________ industry?
42. What do you know about our company?
43. Why are you interested in our company?
44. Do you have any location preferences?
45. How familiar are you with the community that we’re
located in?
46. Will you relocate? In the future?
47. Are you willing to travel? How much?
48. Is money important to you?
49. How much money do you need to make to be happy?
50. What kind of salary are you looking for?
How to respond?
 Why do you want this job?
Stress the positive aspects which have attracted you to applying for this
position.
 What qualities do you think will be required for this job?
Leadership ability, Supervisory Skills, Communication Skills, Interpersonal
Skills, Problem Solving, Analytical Skills etc.
 What can you contribute?
Tell about your achievements which would be relevant to the offered position.
 Why do you want to work for this company?
Emphasize the positive reasons.
Avoid aspects such as more money or shorter hours
 You have not done this sort of job before. How will you cope / succeed?
Say that you are the sort of person who aims to succeed at every thing you do
and you are determined too.
How to respond?
Why should we employ you?
Relate your experiences and achievements and add that
you think there is a good fit between you and that job.
How long do you think it would be before you were
making a significant contribution to the company?
Say that you could contribute from day one and then say
how soon would they expect it.
What do you like and dislike about the job we are
discussing?
Likes: Stress things such as a new challenge or the
opportunity to bring fresh experience to the company.
How to respond?
What would your ideal job be?
Challenging work, a fair rate of pay, nice colleagues, good
career prospects, good team atmosphere, opportunity to
learn new skills, apply old skills etc.
How would you describe yourself?
Pick your best attributes and achievements.
Do you consider yourself successful?
Say yes and substantiate.
What has been your biggest failure?
Try to pick a failure which you were later able to correct or
something that is not really important.
How could you improve yourself?
Do not mention anything negative about yourself.
How to respond?
Are you a leader?
Say yes. Give examples.
How do you handle criticism?
Say ‘I always think that it is important to get feedback on
how I am performing so that I can improve any areas
which my boss / supervisor highlights.
What makes a good manager?
Someone who listens to other people and can delegate
while maintaining overall control of the task at hand,
bringing in the project on time and to budget good
planning skills are essential.
Do you work well with others?
Say you are happy in both situations.
How to respond?
Are you self-motivated?
Say ‘Yes’.
What interests do you have outside work?
Say about your hobbies and interests.
Are you too old for this job?
Tell that your extra experience would enable you
to make a bigger contribution to their company
sooner than someone younger and less
experienced.
 PRESENTED BY
Mrs. G. Menaka, M. A. M.Phil.,
Department of English
PSG College of Technology
Coimbatore
Resume writing
A RESUME is a brief account of one's life and career,
especially as required in an application for
employment.
It should give brief details about
1. You
2. Your personal experiences
3. Your education, training and work experience
It should promote you.
Why your resume is important?
 It’s the first meeting between you and a prospective
employer.
 They tell the employer a great deal about you.
 They tell you a great deal about yourself.
 Its purpose is to get the interview.
Structure of a traditional resume
1. Full name
2. Address and Telephone number
3. Age, Date and place of birth
4. Nationality
5. Marital status
6. Number of children
7. Dates and places of primary, secondary and tertiary education
8.Educational qualifications (Public examinations taken and grades /
degrees achieved)
9. Employment record
10. More detailed information about current position held including
salary
11. Interests
12. Names of two people who will provide
references
A successful resume is the product of careful
thought and planning.
The employer is looking for an applicant, who
has the right experience, skills and personal
qualities for the job.
The person appointed is likely to be the one
who not only possesses all these but also
presents them in the most attractive way.
Skills
Ask Yourself.
Which skills did I use here that I already had?
Which skills did I improve on or consolidate?
What new skills did I learn?
Examples
Organizing events
Interviewing
Chairing meetings
Supervising
Meeting the public
Training staff
Giving advice
Making presentations
Trouble shooting
Personal qualities
 accurate
adaptable
astute
can work under pressure
careful
committed
competent
cooperative
courteous
Personal qualities
decisive
dedicated
energetic
methodical
meticulous
orderly
organized
positive
practical
Personal
extrovert
qualities
flexible
friendly
get on well with other people
good communicator
good sense of humour
good time-keeper
hard working
imaginative
Personal qualities
independent worker
lively
logical
loyal
self confident
self motivated
sensitive
thorough
thoughtful
vigilant
work well with others
Types of resumes
Chronological

Functional
Chronological resume construction
A Chronological resume presents your education
and work experience either in the order in which
they happened, or in the reverse order, with your
most recent experience first.
Its contents include:
Contact information
Objective
Work experience
Education
Functional resume construction
 A functional resume is organized based on
your skills and qualities. The advantage is you
can focus on your strength without having to
spell out relative inexperience or periods of
unemployment.
Its contents include:
 Contact information
 Objective
 Skills
 Work experience
 Education
Other Tips..
After writing, proofread your resume
Do not use a bunch of fancy lettering that is hard to
understand
Stick to one type of font
Make sure your paper is white and of good weight, not
flimsy
Word-process it and store it in a computer file
Make sure that you check and if necessary update it before
sending it off
Take a print out of the file copy of the particular version
you use for each application
Ms. G. Menaka, M.A., M. Phil.,
Senior Lecturer,
Department of English,
PSG College of Technology,
Coimbatore
COMMUNICATION
Communication works for those who work at it.
Communication is depositing a part of yourself in
another person.
Communication- the human connection- is the key to
personal and career success.
Effective communication is 20% what you know and
80% how you feel about what you know.
The word communication is derived from the term
‘Communicare’ or ‘Communico’ both of which mean
‘To share’.

It is not merely the transmission of meaning from one

person to another through symbols.
 It enables people to
Acquire,
Exchange,
Store,
Retrieve and
Process information.
 Hence ,it is an essential social affair.
 In modern professional organizations a great deal of
importance is attached to devising and maintaining
an efficient system of communication.

 Researches in this area have shown that 70% to 80%

of the total working time of a professional is spent on
communication.
Mehrabian (silent messages)
7% verbal ,38% vocal and 55% non verbal
PERSONAL APPEARANCE

Even before the speaker utters the first syllable we

begin to form an opinion about him and visualise
the way he is going to talk.

We are all accustomed to looking for clues about

the personality of an individual interms of his
dress,hair,style,make-up,etc
ANALYSE YOURSELF
Do I find it difficult to start a conversation?
Am I unable to pick a topic?
Am I unable to keep the conversation flowing
smoothly?
Do I always agree with what others say or disagree
with them all the time?
Do I frequently talk about myself,my family and my
interests?
Have I a tendency to dominate every conversation
situation?
Do I give the other participant a chance to speak?
Have I any mannerisms likely to annoy people?
Do I respect other people’s time and interests?
Am I self conscious about the language I use –
grammar ,pronunciation, articulation etc.
TYPES OF COMMUNICATION
 FORMAL - ORAL COMMUNICATION
 The person uses his verbal/talking abilities to convey his
view point.
 WRITTEN COMMUNICATION
 Written word is used as the medium of communication.
It depends on :
 Clarity

 Conciseness

 Correctness

 Grasp of syntax
INFORMAL
GRAPEVINE
 Message through intermediaries – distorted message – speed.

RUMOURS
 Word of action, present or contemplated without knowing the
reason for it – false reasons are manufactured.

BODY LANGUAGE
 Important supplement – Each gesture is a word.
BODY LANGUAGE
GESTURE MEANING
Arms crossed on chest Defensiveness
Head tilted Interest
Stroking chin Evaluation, judgement
Touching nose Rejection, denial
Unbuttoned shirt Aggressiveness
Joined finger tips Confidence, pride
Hand before mouth Uncertainty
BODY LANGUAGE
(contd.)
GESTURE MEANING
Pupils of eye dilated Interest
Excessive blinking Anxiety / ignorance
Rubbing back of neck Frustration
Leaning forward Interest
Leaning backward Reserved judgement
TEN COMMANDMENTS
Seek to clarify your ideas.
Examine the true purpose of each communication.
Consider the total physical and human setting whenever
you communicate.
Consult others, when appropriate in planning
communication.
Be meaningful of the overtones as well as the basic
content of your message.
Take the opportunity when it arises to convey something
of help or value to the receiver.
TEN COMMANDMENTS
(contd.)

Follow up your communication.

Communicate for tomorrow as well as for today.
Be sure your actions support your communication.
Seek not only to be understood but to understand as
well- be a good listener.
BARRIERS TO COMMUNICATION
Lack of common language.
Poor vocabulary.
Poor know how of grammar and punctuation.
Round about verbiage.
Wrong choice of medium.
Communication load.
Noise.
BARRIERS TO COMMUNICATION (contd.)
Time
Distance.
Age.
Status barriers.
Attitudes and values.
Abstracting.
Allness and Closed mindedness.
Negative emotions.
BARRIERS TO COMMUNICATION (contd.)
Halo Effect (trust or distrust).
Inattentiveness.
Resistance to change.
ESSENTIALS OF EFFECTIVE
COMMUNICATION
Understand yourself – self analysis.
Understand your colleagues – seniors, pears and
subordinates.
Understand the message – purpose and content.
Keep an open mind.
Develop the art of listening.
Overcome the sources of ‘ Barriers to communication.
‘