Documente Academic
Documente Profesional
Documente Cultură
Presented To
Strengths Weaknesses
Opportunities Threats
A Model for
Values
Strategic
Planning
Mission &
Vision
Strategic Issues
Strategic Priorities
Communicate Strategies
Define Objectives
Implement BSC
Balanced Scorecard
Measure Performance
Improve Processes
FINANCIAL/REGULATORY
CUSTOMER
To satisfy our constituents,
To achieve our vision,
what financial & regulatory
what customer needs must
objectives must
we serve?
we accomplish?
INTERNAL
To satisfy our customers and
stakeholders, in which business
processes must we excel?
Strategy Map
Link it together….
DIVISION
Police Parking
accuracy of assumptions
The Balanced Scorecard as a
Management System
The BSC is a “Living Document” that
requires regular revision of objectives,
measures and initiatives:
How are we doing?
Buckingham, Marcus and Coffman, Curt. First, Break All the Rules
The Gallup Organization, 1999
http://www.afd.calpoly.edu/afd/Strategic_plan/
http://cqi.csusb.edu/
Thank You
John Sanders
The California State University
(562) 951-4556
jsanders@calstate.edu
www.calstate.edu/qi