QUALITY MANAGEMENT

Introduction

PRESENTED BY-
RAHUL KANOJIA
ID - 49256
INTRODUCTION
 Quality Management can be considered to have
three main components:
Quality Control
Quality Assurance
Quality Improvement
INTRODUCTION
 Quality Management is focused not only on product
quality, but also the means to achieve it.
 Quality management therefore uses quality
assurance and control of processes as well as
products to achieve more consistent quality.
INTRODUCTION
 Quality Standards:
The International Organisation for Standardisation (ISO)
created the Quality Management System (QMS)
standards in 1987.
INTRODUCTION
 Quality Terms:
Quality Control is the ongoing effort to maintain the
integrity of a process to maintain the reliability of
achieving an outcome.
INTRODUCTION
 Quality Terms:
Quality Assurance is the planned or systematic actions
necessary to provide enough confidence that a product
or service will satisfy the given requirements
INTRODUCTION
 Quality Terms:
Quality Improvement can be distinguished from Quality
Control in that Quality Improvement is the purposeful
change of a process to improve the reliability of
achieving an outcome.
QUALITY MANAGEMENT
Quality Control
QUALITY CONTROL
 The company-wide quality approach places an
emphasis on three aspects:
1. Elements such as controls, job management, defined
and well managed processes performance and
integrity criteria, and identification of records
2. Competence, such as
knowledge, skills, experience, and qualifications
3. Soft elements, such as personnel
integrity, confidence, organizational
culture, motivation, team spirit, and quality
relationships.
 The quality of the outputs is at risk if any of these
three aspects is deficient in any way.
QUALITY MANAGEMENT
Quality Assurance
QUALITY CONTROL
 Quality assurance, or QA for short, refers to a
program for the systematic monitoring and
evaluation of the various aspects of a
project, service, or facility to ensure that standards
of quality are being met.
 It is important to realize also that quality is
determined by the program sponsor.
 Quality Assurance cannot absolutely guarantee the
production of quality products, unfortunately, but
makes this more likely.
QUALITY CONTROL
 Quality Assurance includes regulation of
the quality of raw materials, assemblies, products
and components; services related to production;
and management, production and inspection
processes.
 It is important to realize also that quality is
determined by the intended users, clients or
customers, not by society in general: it is not the
same as 'expensive' or 'high quality'.
 Even goods with low prices can be considered
quality items if they meet a market need.