e-Government

…bit by byte !

J Satyanarayana
Principal Secretary
The World Bank, IT & Communications Dept
November 22, 2002 Govt of Andhra Pradesh,India
 Agenda
e-Government Vision
Strategies for success
Success Stories
eSeva
APonline
SmartGov
OLTP
eProcurement
Service-centric approach
Connecting rural areas
 The Vision
Andhra Pradesh will leverage IT to
attain a position of leadership and
excellence in the Information Age to
transform itself into a Knowledge
Society.
- McKinsey &Co (1999)

IT SECTOR HAS BEEN IDENTIFIED AS A

MAJOR GROWTH ENGINE FOR AP’s
ECONOMY
e-Government – key stakeholders

Government

Business
Citizens

e-Government

ICT Industry
e-Government Imperatives

Service-related
•Access
•Affordability
•User-friendliness

Governance-related
•Citizen-centricity Technology-related
•Transformation •Reliability
•Process Re-engg •Scalability
•Integration •Inter-operability
•Trust
 How big is the e-Govt ?
Item AP All Federal Total
States Govt
Depts 150 2250 200 2,450

Sites 10,000 150,000 20,000 170,000

Applications
Can WE
1500 22,500 4,000 26,500
do this?
Effort 7600 114,000 22,000 136,000
(Man-years)
Cost 0.4 5.2 2.6 8.2
(US$ Bil)
 Stages of e-Government
Emerging
Web presence through a few independent official web sites
Information is limited, basic and static
Enhanced
Content is updated with greater regularity
Interactive
Users can download forms & contact officials
Transactional
Users can actually pay for services on-line
Seamless
Total integration of e-services across administrative and
departmental boundaries
 Strategies for Success
Preparation of e-Government Blue Print
Strengthening of Communication
Infrastructure
Content
Public-Private Partnership
Connectivity
Human Resource Development
Chief Information Officers
Service-centric Approach
Change Management
The enablers of e-Government

Technology
We have
designed
appropriate
architecture
& frameworks
in these 3
Fulfillment of areas
Vision

Process People
 Technology Architecture
Technology Deployment
Backend
Middleware
Frontend
Standards
Communication Architecture
Backbone
Last Mile
Delivery Architecture
Self-service
Service Centres
Kiosks
 Process Architecture
Functional Architecture
e-Government blueprint
Process Re-engineering Framework
Resource Framework
PPP Model
Procurement Framework
CDE ( Coopetitive Development Environment)
Implementation Framework
6 C Model
 ‘People Architecture’

IS Organization
Chief Information Officers
Project-specific training
Change Management
 Implementation Framework

The 6C Model
Change
Content Management

Competencies
Connectivity
Citizen Interface
Cyberlaws
Capital
Success Stories

eSeva
APonline
SmartGov
OLTP
e-Procurement
 Objectives of eSeva
One-stop-shop for citizen services

Integration of G2C services through single

window

Cost optimization for citizens & government

agencies in the delivery of services

Transparency in delivery of services

Real time performance monitoring

 eSeva –salient features

 25 Service centres with 220 counters in Hyderabad

 Implemented using the PPP model
 35 G2C services
• Payment of electricity, water,
telephone bills
• Payment of taxes
• Ticket Reservations
• Filing of Passport applications & IT Returns
• Registration of birth/death
• Payment by cash/cheque/credit card

 4 million transactions since launch in August 2001

• Peak transaction level has crossed 42,000 a day
 eSeva
. . ARCHITECTURE
.......... 3rd Tier

Leased Line Departmental ( Gov. Depart. )

Servers
Sn
Central Router / Router Pool S1
ISDN

Nodal Router / Router Pool

Leased Line INTERNET
Firewall
Printer 2nd Tier
ISDN
LAN-1 ( Control Location )
LAN 2

LAN 3

NMS
PDC/BDC-WAS
DB Servers WAP Gateway
Web Server

Leased Line DOT Leased Line 1st Tier

( ICSC Location )

ISDN
ICSC location-1 ISDN ICSC location- 12
Card printer
Router
Router
Counter
Counter
Terminals
Terminals
With Printers
…. …. With Printers

Kiosk Kiosk
 Roadmap of eSeva

More citizen services to be added

All municipal areas in the state to be
covered by March 2003
eSeva to penetrate to rural areas
In 2 years
Visit www.esevaonline.com for more
details
 APonline
.. the one-stop shop on the Internet
 The scope of AP Portal
Gateway to several web-sites
Integrated view of the Government
from the consumer’s view point
Information Services
Interactive services
Citizen to Government
Business to Government
Government to Government
e-Payment Services
The Public Private Partnership
Tata Consultancy Services selected to
partner Government of AP
Through an open process
MOU signed between TCS & APTS
On 16th March 2001
Portal launched on 23rd March 2002
Joint Venture has been formed
Equity structure - APTS 11 % ; TCS 89 %
Non-cash contribution by APTS
 Through providing access to Government information
 Offerings of AP Portal

Publishing of information
Role & Functions
Contact details
Forms & Procedures

Development & Hosting of web-sites, web

services
Standard rates prescribed for quick rollout
Collection of taxes & fees
Automated Accounting Services
e-mail services
Quality of Services enforced thru’ SLA’s
 Paperless office

“ I am a diehard. I still believe

that can be achieved…Yet
when you go to offices today,
you don’t see that at all”

Bill Gates
April 17,2002
 Mission of smartgov
To enhance the efficiency of business in
Secretariat through

Workflow automation
&
Knowledge Management

And move towards a paperless Secretariat

The 4 Core Objectives of smartgov

1. Develop a User-friendly software

2. Enhance Productivity of 2000
employees of Secretariat
3. Prioritize work
4. Build a Product
 Status of smartgov

Partnership with TCS

460 applications developed
6 Core applications
60 Common applications
394 Departmental Applications
Project launched on 1 Nov 2002
Roll out to other offices planned
 OLTP

..eSeva for rural areas

(Launched on Nov 14 ..
during the visit of Mr Bill Gates)
OLTP – eSeva for rural areas
A spectrum of 50 services provided thru kiosks
at village level
Online updating of core databases
Vertical & horizontal integration for joined-up Government
Pilot under implementation in 2 mandals
Bhongir – using Microsoft architecture
Shadnagar – using Oracle architecture
Ready for launch
Replication over the entire state ( 1100 mandals)
being planned
A few sample screen shots follow ….
eSeva for Rural Areas…
 Features of OLTP
Multi-purpose kiosk at village level as
convenient delivery channels
Networked offices – joined-up government for
response to citizen requests and needs
Focus on unified citizen ID and unified land
information – shared across departments
Bridging the distance from village to state
headquarters
Single point entry of data – integration from PDA
to portal
Serving as delivery channel for APOnline
services
 OLTP NETWORK ARCHITECTURE
SHQ . . . . . . . . . . . . . Tier 4
D1 D5
D1 D10
APSWAN
DB Server
. . . . .
D6 D10
INTERNET
D1 D5

DHQ
. . . . . D1
Tier 3

APSWAN .
.
DB Server WEB FW
. . . . . D10

D6 D10

MHQ Router Pool Tier 2

Ethernet Switch Fiber Switch Fibre Switch

STO WAS Kiosk MRO Local Body SRO MDO&AE-PR CTO Hospital PS AP Transco
PDA PDA

VHQ Tier 1
OFC
LL
UTP PDA Kiosk
. . . . . RAS
. .at MRO
. . . . . . . PDA Kiosk

Dialup Village 1 Village 10

OLTP Replication - approach
eSeva is being replicated in all municipal
areas with main servers at the district level
Plan to utilize infrastructure and services
of eSeva at district level
Use the 5000 rural kiosks
Being created as micro-enterprises under a
separate project
Aim at adding services progressively
Add kiosks as per market demand
Estimated Investment for rolling
out OLTP
Phase I – Replicate in two full districts
– Covering 7-8 departments that deliver key citizen
services
– estimate around $ 2 million in each district
Phase II – Replicate in remaining districts
– Estimate around $ 30 million
Strengthening back-end services - $ 12 million

A Quick estimate - $ 46 million

PPP model recommended
With Govt participation ~ 60 %
Service Charges to be collected from citizens
 e-Procurement

.. ready to be launched
 Objectives of e-Procurement
Economies of scale through demand aggregation

Better value for money for government

– GoAP procures products & services ~ Rs 8000 cr pa

Reduced cost of doing business for both

government and industry

Increased transparency, monitoring and control in

procurement process
 e-Procurement approach
We are
here
Phase I Phase II Phase III Phase IV

Analysis and Design Solution Selection Conduct Pilot Roll Out

• Analyse spend • Solution evaluation • Functional • Departmental roll-out
approach requirements for the
• Study business • Additional
pilot
requirements • Solution selection functionality roll-out
• Creation of catalogs
• Assess supplier • Identify select • On-going operations,
readiness departments for e- • Supplier adoption maintenance,
Procurement pilot • Successful testing administration
• Identify high level
with one “sample”
technical and • Identify necessary
transaction
functional third party solution
requirements providers • Training and
documentation
• Develop business
model • Change
management
• Analysis of learnings
• Roll-out plan
 e-Procurement- Business Model

PPP model
Partner for implementation selected through a
competitive process
– Consortium of Commerce one, Microsoft, Compaq
& Antares
Pilot in 4 agencies in by Nov 2002
Concession period of 3 years
JV to be formed with GoAP within 9 months
Transaction fee payable to the partner
– No guarantee on minimum no of transactions
 Roadmap

Establish e-Procurement system by Nov’02

Implement in 4 pilot departments
Expand to 10 more departments by March 2003
Form JV by March 2003
Capture major share of GoAP procurement

Visit our e-Procurement portal at

www.eprocurement.gov.in …
 Other Initiatives in AP
e-Cops
Efficiency enhancement in Police dept
CARD
Digital registration of legal deeds
FAST
Automated services of transport department
APNET
Using satellite communication network for distance
education, training ..
Customer-centric approach

Paradigm shift from

system-centric approach to the
customer-centric approach ..
EIMS UMS MMIS MAS CARD VASTIS

Education Civic
Revenue
CMS SMS PRISM Services CGRS Excise FAST
APNET
ICPS
Data Centre
e-Seva PKI
HIMS e-Health eCOPS FACTS
HRMS IFIS
Healthcare Police
DIMS Telemed
smartcard e-Proc eACB CCMS
Core
Applications
Portal OLTP

SBMS JUDIS
GIS SmartGov
Welfare Datawarehouse
Payment Judiciary
Gateway
WCMS Kiosks

e-Government Blueprint
.. an ‘inside out’ view
FIS
AGRIS AnSys LIFE InSys PMS
Agriculture Business Engineering
PAX CopSys eCRM e.Biz APIIS
MarkNet @pfirst
Admission Scholarship Grievances Registration Returns
Info Payments
Student Citizen Taxpayer
E-learning Exams Works Services
e-Payments Licenses
Delivery Channels
Medicines e-Health Health Pensions
Infrastructure Senior
Patient Citizen
Insurance Old Age Home
HealthInfo Telemed
Government

Schemes e-Government SHG’s Benefits

Poor Applications Women
Benefits Rights Crime
e-Government Blueprint
e-Government Blueprint
.. an ‘outside in’ view
Subsidies
Licenses Returns
Prices Advice Rights
Farmer Business Children
Literacy Child Home
e-Business Credit Subsidies Helpdesk
 e-Government
Target Portfolio of Services
Farmer
31
Citizen Business
45 40
e-Government
154

Student Vulnerable
22 16
 Information(10) Apply Online(16)
•Performance of Govt •Regn of Birth & Death
•Acts, Rules & GO’s •Caste,nativity,income cert
•Forms & Procedures •Civic Services
•Healthcare Info •Title deeds , mutation
•Family Welfare Info •New Power connection
•Public Works •Telephone Connection
•Schemes & Benefits •Licenses
•Housing •Arms, LL, DL,RC
•Tourism •FIR
•GIS •Grievances & Complaints
Citizen
Payments(10) (45) Interactive(9)
•Utility Bills •Birth & death Certificates
•Power,water, •Pahani / adangal / PPB
•Telephone,Cellphone •EC’s , Copies of regd deeds
•Land Revenue •Valuation of properties
•Property Tax •Telemedicine
•Road Tax •Travel Booking
•Penalties & fines •Enrolment as voter
•Income Tax
•Savings
 Information(11) Apply Online(8)
•Weather
•Crop management in drought •Rythubandhu scheme
•Irrigation •Gopalamitra scheme
•Water Levels •Inputs/ input subsidy
•Schedule of releases •Crop Insurance
•Input availability, prices •Licenses
•Extension info •Registration of Coop Society
•Farmer Training programs •Credit
•Agricultural prices/markets •Pattedar Passbook
•Pest/ disease control
Farmer
Payments(5) (31) Interactive(7)

•Agricultural power bills •Grievances redressal

•Crop loans •Seek advice on farm practices
•Insurance premium •Tele-agriculture
•Land revenue •Online sales/ purchases
•Property tax •Inputs
•Farm produce
 Information(9) Apply Online(10)
•Acts, Rules & GO’s •Registration of units
•Forms & Procedures •Infrastructure services
•Policies •Title deeds
•Incentives •New Power connection
•Tax laws & procedures •Telephone Connection
•Labour laws •Incentives
•Environment •Licenses
•Schemes & Benefits •Clearances
•GIS •Returns
•Industrial estates •Grievances & Complaints
Business
Payments(12) (40) Interactive(9)
•Utility Bills •E-Procurement by Govt
•Power,water, •EC’s , Copies of regd deeds
•Telephone,Cellphone •Valuation of properties
•Property Tax •Loans processing
•Penalties & fines •Travel Booking
•Income Tax
•Sales Tax
•Online registration
•Customs •Obtain profiles
•Central Excise •Self-assessment of ST
•Loans •Online customs clearance
•Provident Fund
 Information(8) Apply Online(6)
•Educational Institutions
•Residential institutions
•Admission to Edl institutions
•Faculty
•Admission to hostels
•Benefits
•Scholarships
•Employment opportunities
•Loans
•Books
•Employment registration
•Rights
•Bus Passes
•Sports & Adventure

Student
Payments(2) (22) Interactive(6)

•e-Learning
•Distance education
•Fees •Scholarships
•Loan repayments •Hall tickets
•Exam results
•Grievances
 Information(6) Apply Online(6)

•Schemes & benefits •Admission to hostels

•Gram sabha info •Scholarships
•Employment •Benefits
•PDS •Loans
•NGO’s •Formation of Self-help groups
•Insurance •Ration cards

Vulnerable
Payments(1) (16) Interactive(3)

•Benefit schemes
•Loan repayments •Pensions
•Life Insurance
 Connectivity
for
rural areas

APSCIN
Rural Internet Kiosks
 AP State Information &
Communications Network

(APSICN)
 The Vision

ONE Network for

Government
&
Citizen
 The Mission of APSICN
To create an integrated information network
spanning the whole state that is
Voice, Data & Video capable
Scalable
Built on Open Standards
Cost-effective
Reliable
Supportive of our e-Governance vision
Leading to single point of access to the citizen
And is, above-all
The best in the world
Reaching out to rural areas..
Creation of 5000 Internet kiosks in rural
areas
Provision of G2C and B2C services
Micro-financing model
~ $ 1000 per kiosk
Scheme to be implemented by March
2003
 Issues
Fuelling the engine ..
Funds needed for
Scaling of OLTP across the state
Rolling out SmartGOV
Creating Communication Infrastructure ( APSICN)

Creating an IS organization
Conducting a Cost-Benefit analysis of all
major e-gov projects
Correcting imbalances in CARD, MPHS
 Value of Zero !!
Leadership
& vision
Resources

Managemen HRD Infrastructure

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Technology BPR Partnership
 Thank You

prlsecy_it&c@ap.gov.in
www.ap-it.com