House of Quality

Group 4
-Animesh Ulak
- Arya Thapa
- Pratistha Maharjan
- Sagun Raj Basnet
- Stuti Raut
 Introduction
• A diagram, resembling a house, used for
defining the relationship between
customer desires and the firm/product
capabilities.
• Customer wants versus product features
• “Whats versus Hows”
 Procedures
• Product – Cake
• Survey through questionnaires
• Identifying customer wants
• Developed importance ratings
• Evaluated competing products
 House of Quality
Main features that’s most of the customers
want in a good cake:-
• Good taste
• Good texture
• Reasonable price
• Fresh Delivery
• Flavor
House of Quality
Conclusion