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„ What is BPO?
„ The Evolution of Outsourcing.
„ Capabilities in the Marketplace.
„ BPO and India
„ Outsourcing and Business Management
"
„ ›Business process outsourcingdz abbreviated as BPO is
the contracting of a specific business task, such as
human resources and customer service, to a third-
party service provider
×   
 

 

„ Business Process Outsourcing allows
companies to focus on their core
business processes

„ It is implemented as a cost-saving
measure for tasks that a company
requires
 
›Business process outsourcingdz is often divided into two
categories:

J
 


 which includes customer-
related services such as marketing or tech support

 


 which includes internal
business functions such as billing or purchasing
w
  
„ 



 is BPO that is contracted outside a
company's own country

„ x  



 is BPO that is contracted to a
company's neighboring country

„ 



 is BPO that is contracted with the
company's own country
w    
 
Check out the world's top outsourcing destinations...
1. India
2. China
3. Malaysia
4. Thailand
5. Indonesia
6. Egypt
7. Philippines
8. Chile
9. Jordan
10. Vietnam
 
xotwithstanding the controversies surrounding
outsourcing, India continues to remain the world's
favourite BPO destination

In spite of what the naysayers predict, there is little

doubt that for a very long time, India will continue to
rule the BPO waves thanks to its pool of young, skilled
population, proficiency in English and low cost
   
 
I ia as i itially t e a a ric lt ral ec y
t t i s ave c a e

I ia's lar e service i stry acc ts f r 55% f t e

c try's Gr ss D estic r ct (GD ) ile t e
i strial a a ric lt ral sect r c tri te 2 % a
17% res ectively
  
„ £ P - $1.250 trillion (nominal)

„ £ P growth 7.4 (2009/2010)

„ £ P per capita $1,031 (nominal)

„ £ P by sector agriculture (17.5 ), industry (20 ), services (62.5 )

(2009 est.)

„ Inflation 9.97 (July 2010)

„ Labour force by occupation agriculture (52 ), industry (14 ), services

(34 ) (2003) Unemployed Ȃ 10.7
  
„ ‰evenues generated by Business Process Outsourcing
in 2009 was $ 512 million and will be $ 683 million in
2010

„ The top five Indian BPO exporters for 2006-2007

according to x
COM are £enpact, Wx £lobal
ervices, Transworks Information ervices, IBM
aksh, and TC BPO
" !
„ xow the question arises -
Why is India a Hot spot for
Business Process
Outsourcing?

It is because of the capabilities

and skills here in India that
attract different companies
form different parts of the
world to outsource there
business in India.



„ D
 
„ Major attraction for Multinationals
„
dvantage over competitors

„ •
 •

 
„ Large number of qualified workers
„ Proven to be the best in the IT and
computer software fields
„ trong technical skills
„ Eagerness to engage clients
„ Produce around 100,000 engineers
annually


" #
„ M 


„ Improvements have led to increasing success
„ Telecom facilities
„ Power sector
„ India as a whole
„ £
 

„ ‰ealize potential for economic development
„ Favorable policies have turned India into a BPO/IT hub.
„ Examples: Investment promotion, telecom policy, IT
ct
ÿ $ %

   
„
s a manager!

In today's competitive market how does Business Process

Outsourcing help a manager in different areas of
managementǥ

„ It allows the company to focus on its areas of core

competencies.
„ Profit maximization.
„
nd most importantly U‰VIV
L.