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Chapter 12:
Knowledge Management and
Collaborative Systems
Learning Objectives
Define knowledge and describe the different
types of knowledge
Describe the characteristics of KM
Describe the KM cycle
Describe the technologies that can be used in a
knowledge management system (KMS)
Describe different approaches to KM
Understand the basic concepts and processes of
groupwork, communication, and collaboration
… (Continued…)
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Learning Objectives
Describe how computer systems facilitate
communication and collaboration in an enterprise
Explain the concepts and importance of the
time/place framework
Explain the underlying principles and capabilities
of groupware (group support systems—GSS)
Understand how the Web enables collaborative
computing and group support of virtual meetings
Describe the role of emerging technologies in
supporting collaboration
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Opening Vignette
Expertise Transfer System to Train
Future Army Personnel
Background
Problem description
Proposed solution
Results
Answer & discuss the case questions...
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Opening Vignette…
DEPLOYMENT CHART
Database DEPT 1
PHASE 1 PHASE 2 PHASE 3 PHASE 4 PHASE 5
DEPT 2
Wisdom
DEPT 3
DEPT 4
4 5
2 3
1
Knowledge-based economy
The economic shift from natural resources to
intellectual assets
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Introduction to
Knowledge Management
Explicit and tacit knowledge
Explicit (leaky) knowledge
Knowledge that deals with objective,
rational, and technical material (data,
policies, procedures, software, documents,
etc.)
Easily documented, transferred, taught,
and learned
Examples…
Knowledge Management
(Web-based End User Interface)
KNOWLEDGE UTILIZATION
Human Experts
Ad hoc
Search
Intelligent Broker
A
Comprehensive KNOWLEDGE REPOSITORY
(Knowledge / Information / Data Nuggets)
JUN
View to
5
Repository
KNOWLEDGE CREATION
Entries
of Knowledge
Management
1 3
Create Refine
Knowledge Knowledge
6 4
Disseminate Store
Knowledge Knowledge
5
Manage
Knowledge
2. Collaboration
Intelligent agents
Web 2.0, …
Free-riding
Flaming
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Facilities for GDSS
Decision room
Multiple-use facility
Web based
IBM Corp.
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Cooler Decision Rooms
US Air Force
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Mobile Decision Rooms
Questions, comments