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Search for opportunities
Experiment & take risk
£oster collaboration
Strengthen others
Set the example
Plan small wins
They produced high quality products, made big profits & created the Ford
Taurus one of the best selling cars in American history.
The net-effect was the significant change in the company·s culture from
being a top-down, autocratic, functionally oriented company to one that
gave responsibility & power to cross functional teams at all levels of the
organization.
Tom Peters is one of the strongest advocates on the
American scene for participation and empowerment.
In his books he describes that one of the attributes for
characterizing excellent, innovative companies is
´productivity through peopleµ.
He says: excellent companies pay attention to 4 things:
customers, innovation, people, & leadership.
In another book by Tom Peters uhriving on Chaos the same
themes appear i.e.,
Creating total customer responsiveness,
Pursuing fast-paced innovation,
Achieving flexibility by empowering people,
Learning to love change &
Building organization system that support the first 4 themes.
Peters offers the following prescriptions for achieving
flexibility by empowering people:
The concept of ´open-book managementµ as a possible
way to run business is receiving a great deal of attention
in management circles today.
This concept pushes the idea of empowerment to the extreme,
usually with excellent financial results.
It allows every employee of a company to think like an owner of
the business & start acting like one.
Open-book management rests on several simple
principles:
1) Every employee in an open-book co. sees & learns to understand-
the company·s financials along with all the other numbers that
are critical to tracking the business·s performance;
2) Employees assume that whatever else they do, part of their job is
to move those numbers in the right direction;
3) Employees have a direct stake in the company·s success.
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