PROTOCOLS IN

WELCOMING,
ESCORTING AND
SEATING GUESTS
Technical Terms

 Back-of-the-house – area in the restaurant or hotel where guests do not have

access such as the kitchen, break room, and changing areas; employees who
work in this area like cooks, expediters, and the diswashers are usually
unseen by the guest.
 House – the entire dining area
 Maitre d’ – the headwaiter; a French term that means master of the hotel
 Proprietor- the person who owns the business
 Welcome gesture – the act of welcoming a person in the establishment
WELCOMING GUESTS

 The good dining experience of a guest begins at the very moment they enters
the front door.
Greeting the guests must include the
following:
a. Pleasant attitude
b. Warm smile
c. Eye contact
d. Welcome
ESCORTING AND SEATING GUEST

 Ask the guest if they have reservation

 Verify the reservation by asking the guest name and check it against your
record on the booking form
 Lead them to their designated table
If they do not have the reservations
Begin with how many seats they need. How may are you in party?
Table for how many ma’am/sir? Table for one?
Take clean menus and lead the guests to the table
TIPS WHEN seating GUESTS

1. As much as possible, try not to offer four seat table party of one or two. This
may be done where there are no smaller tables available.
2. Fo loud and nosiy parties will not cause disturbance to toher guests, place
them in private room or towards the back of the dining room.
3. Young couples prefer quiet corners or a spot in the dining area with a nice
view.
4. Well-dressed parties may be an asset to your establishment. You may sit them
at the center position.
5. Try to accommodate the guests requesting for a specific table in the dining
area.
6. Seat the ladies with the best view.
7. Help the guest pull out their chairs and pull them back as they sit.
A. Write five different welcome greetings
that you may use in a casual dining
restaurant
1.
2.
3.
4.
5.
B. Draw a layout of a restaurant. Then
identify ten best seats. Label them with
number 1-10 with 1 being the highest and 0
being the last on the seats.