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Management
Sections of this presentation were adapted
from A Guide to the Project Management
Body of Knowledge 4th Edition, Project
Management Institute Inc., © 2009
Human Resources Management
“The processes that organize and manage
the project team”
Why Do We Manage Human
Resources?
Clearly defined roles and responsibilities
are essential for the successful project
Roles and responsibilities are assigned to
one of six groups
Project Sponsor
Senior Management
Project Team
Stakeholders
Functional Manager
Project Manager
Common Responsibilities
Project Sponsor Senior Management
Accept the product Provide planning time
Prioritize projects
Provide key dates
Prioritize triple constraint
Risk threshold Issue project charter
Protect the project
Project Team
Perform work tasks
Manage stakeholders
Define quality
Review project
performance & correct
Common Responsibilities
Stakeholders Functional Manager
Approve project Assigns individuals to
team
changes
Assist with team member
Verify Scope performance issues
Become risk owners Notify PM of other project
resources demands
Project Manager
Integrate project components
In charge of project (not necessarily resources)
Accountable for project failure
Measure performance and act
Does NOT sign the project charter
How Do We Manage Human
Resources?
Four processes
Develop Human Resources Plan
Acquire Project Team
Develop Project Team
Manage Project Team
Matrix Based
Responsibility Assignment Matrix (RAM)
RACI - Responsible, Accountable, Consult, Inform
Person
Activity Ann Ben Carlos Dina
Define A R I I
Design I A R C
Develop I A R C
Test A I I R
R = Responsible A= Accountable C= Consult I = Inform
Acquire Project Team
Enterprise Inputs Outputs
Tools & Techniques
Environmental Project Staff
Factors Pre-assessment Assignments
Organizational Negotiation
Resource Availability
Process Assets Acquisition
Roles and Virtual teams
Staffing
Responsibilities Management Plan
Updates
Project Org
Charts
Staffing
Management
Plan
X X
Y
Motivation Theories
Maslow’s Hierarchy of Needs
People work for self actualization – to contribute and
use their skills
Self
Actualization
Esteem
Social
Safety
Physiological
Motivation Theories
Hertzberg's Theory
Hygiene Factors – Poor Hygiene Factors destroy
motivation
Working Conditions
Salary
Personal Life
Relationships at Work
Security
Status
Motivating Agents – Motivates people to work harder
Responsibility
Self Actualization
Professional Growth
Recognition
Key Terms
War Room – Project team located in single room
to create project identity
Expectancy Theory – Employees who believe
that their efforts will lead to effective
performance and who expect to be rewarded for
their accomplishments remain productive as
rewards meet expectations
Perquisites – perks
Fringe Benefits – Standard benefits given to all
employees
Conflict Management
Five Conflict Resolution Modes
Withdraw Temporary Only –
Smoothing No Resolution
Compromising
Forcing Provide Resolution
Problem Solving