Knowledge Management

Knowledge Management
• Knowledge management (KM) is the Wisdom
process of creating, sharing, using and
managing the knowledge and
information of an organization Knowledge: Know-
• Multidisciplinary approach to how, experience,
insight, understanding
achieving organizational objectives by & contextualized
making the best use of knowledge information
• Focus on organizational objectives
such as improved Information
performance, competitive Contextualized , categorized,
advantage, innovation, sharing of calculated and condensed data
lessons learned, integration
and continuous improvement of the
organization Data
Facts and figures which relay something
• Core components of KM roughly specific, but which are not organized in any
include people/culture, way
processes/structure
and technology Knowledge Pyramid
 Definitions of KM
• KM is a concept in which an enterprise gathers, organizes, shares, and
analyzes the knowledge of individuals and groups across the organization
in ways that directly affect performance”- - Robert S. Seiner

• KM is the process through which organizations generate value from their

intellectual and knowledge-based assets”-- Meridith Levinson

• “KM involves the identification and analysis of available and required

knowledge assets and processes…so as to fulfill organizational objectives.”
- Dr. Carl Sveiby

• “Simply the transfer of knowledge from one person to another, the result
of which enables the recipient to benefit from the collected wisdom of the
more experienced members of an organization or group.” - Robert Villegas
 Why do organizations use KM ?
• Knowledge sharing
• Storytelling
• Cross-project learning
• After-action reviews
• Knowledge mapping
• Expert directories
• Best practice transfer
• Knowledge fairs
• Competence management
• Proximity & architecture
• Master–apprentice relationship
• Collaborative software technologies
• Knowledge repositories
• Knowledge brokers
• Inter-project knowledge transfer
 Need for KM
• Learn from past mistakes and successes
• Exploits existing knowledge assets by re-deploying
them in areas where the firm stands to gain
something
• Developing the right competencies and skills
• Removing obsolete knowledge
• Enhances the firm's ability to innovate
• Enhances the firm's ability to protect its key
knowledge and competencies from being lost or
copied
 KM technologies
1 • Groupware

2 • Workflow

3 • Content/Document

4 • Enterprise portals

5 • eLearning

6 • Telepresence
Challenges of Knowledge Management
• Culture
– Management Support/ Sponsorship
– Demonstrating Business Value
– Change Management Implications
– Keeping Up with New technologies
• Security
– Technology Infrastructure
– Integrated Databases
– Interoperability
– Navigational Tools
• Process and Architecture
– Business Process/Model
– Documentation
– Integrating into Planning Systems
– Execution