P.T.V.A.

's Institute of Management_________MMS - SEM I

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´Listening is a conscious, positive act, requiring will

power. It is not a simple, passive exposure to soundµ.

´Listening is a process of receiving, interpreting and

reacting to the message received from the
communication senderµ.
 

  If you can repeat the speaker·s words, you

have heard the message.
     This depends on the listener·s
vocabulary, knowledge, experience, etc.
   At this stage the listener decides what
to do with the received message.
  This lets the speaker know whether the
listener has got the message and what is his/her
reaction.

P.T.V.A.'s Institute of Management_________MMS - SEM I

  ! 

r To gain new information and ideas.

r To learn about people and how their minds work.
r To improve relations with people.
r To obtain suggestions and ideas.
r To raise the morale of the employees.
r To question and test evidence and assumptions.
r To improve your own communication.

P.T.V.A.'s Institute of Management_________MMS - SEM I

  !" 
r Leads to positive attitudes
r Permits the speaker and the listener to improve
communication
r Gives valuable feedback
r Creates better understanding
r Helps to obtain useful information

P.T.V.A.'s Institute of Management_________MMS - SEM I

 # !!  
r ·istraction in the mind
r Wandering attention
r Planning a reply
r Lack of interest
r Being self-centered
r Excessive note-taking
r Emotional blocks
r Impatience
r Personal anxieties
r External noise and disturbance

P.T.V.A.'s Institute of Management_________MMS - SEM I

 ·!!$ %"
 

r Hearing is physical, Listening is mental.

r Listening is a process of making evaluation and
judgment of the thought, while hearing is a simple
reception of sound.
r Listening is more than hearing, but there can be no
effective listening without hearing.

P.T.V.A.'s Institute of Management_________MMS - SEM I


&! 

r 4 Listener has the capacity to listen four

times faster than someone can talk.

r   While listening the listener thinks

and judges what is said by the speaker.

r þ'  This type is more useful in complex

problem-solving.

r |  Listening for feeling content is called as

´Emphathicµ or Active Listening.
P.T.V.A.'s Institute of Management_________MMS - SEM I
r þ Listener just absorbs the information
given like a tape recorder.

r ·$  Listener comprehends the content

and understands the feeling and context in which the
communication takes place.

r # Many listeners mistake silence for listening.

r  $&$ Aim is to draw the meaning

from non-verbal cues.
P.T.V.A.'s Institute of Management_________MMS - SEM I
 " ($ 

r Calling the subject matter uninteresting

r Getting over stimulated
r Tuning the speaker out because of his delivery
r Faking attentiveness
r Allowing distractions to creep in
r Listening attitudes in early life and influence of
parental modes
r Home atmosphere
r ·efensive mechanism
P.T.V.A.'s Institute of Management_________MMS - SEM I
   !!!  
r Eye contact
r Be prepared
r Avoid distracting actions and gestures
r Put the speaker at ease
r Ask questions
r Listen to understand, not refute
r Curb the impulse to interrupt the speaker
r ·o not overtake
r Stay objective
P.T.V.A.'s Institute of Management_________MMS - SEM I
r Respect pauses or silence
r Avoid immature arguments
r Listen between the lines
r Listen to the total meaning
r Observe Non-verbal cues
r No personal bias
r Summarize and evaluate

P.T.V.A.'s Institute of Management_________MMS - SEM I


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r No intention of listening

r Eyes are closed as he sits

r Irritated if there are disturbances

 
r eeps smiling and nodding

r Eyes have a out-of-focus appearance

r Energies are directed to impress the speaker with what a good

listener he is.

P.T.V.A.'s Institute of Management_________MMS - SEM I


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r Ready to pounce on everything the speaker says.

r Posture ² sits while leaning forward and eyes flashing with

alertness
r Always looking for trouble.

((&) %""
r Never finds out what the lecture is all about.

r Confused look on the face always reminds the speaker

that he must go slowly, repeat and reinforce.

P.T.V.A.'s Institute of Management_________MMS - SEM I


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r Forehead has a perpetual frown.

r His expression is a reflection of his state of mind.

( *"
r Seems to stay awake, but slips down on his chair.

r Stares continuously at an object or person.

r Never seems to react to anything that is said, negatively or

positively.
r Shows no tension and is unpredictable and is a real
problem for the speaker.
P.T.V.A.'s Institute of Management_________MMS - SEM I
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r Always buzzing with neighbours, glancing magazines or

newspapers.
r Not a listener in true sense.

%+" 
r Actively participates

r Reacts objectively

r Evaluates carefully

r His face reflects interest, agreement or disagreement,

approval and consideration of message.
P.T.V.A.'s Institute of Management_________MMS - SEM I
  !  

r A few minutes of silence helps to develop

communication skills.
r It means responding with body language.
r It helps in self-assessment and makes you feel sure of
your own worth.
r It is an important way to develop your ability to
listen.

P.T.V.A.'s Institute of Management_________MMS - SEM I