Documente Academic
Documente Profesional
Documente Cultură
15th edition
Roy Philip 2
Introduction (1 of 2) 5
and Exclusives
• Cultural imperatives - Business customs and
expectations that must be met and conformed to or
avoided if relationships are to be successful
– In some cultures a person’s demeanor is more critical than
in others
– Imperatives vary from culture to culture
• Cultural electives - Relate to areas of behavior or to
customs that cultural aliens may wish to conform to or
participate in but that are not required
– A cultural elective in one county may be an imperative in
another
• Cultural exclusives - Customs or behavior patterns
reserved exclusively for the locals
Roy Philip 5-8
The Impact of American Culture 5
on Management Style
• “Master of destiny” viewpoint
• Independent enterprise as the instrument
of social action
• Personnel selection and reward based on
merit
• Decisions based on objective analysis
• Wide sharing in decision making
• Never-ending quest for improvement
• Competition producing efficiency
Roy Philip 5-9
Management Styles 5
and Aspirations
• Security and mobility
– Relate directly to basic human motivation and
therefore have widespread economic and social
implications
• Personal life
– Worldwide study of individual aspirations, (David
McClelland)
• Affiliation and social acceptance
– In some countries, acceptance by neighbors and
fellow workers appears to be a predominant goal
within business
• Power and achievement - South American countries
Roy Philip 5-12
Communication Styles 5
• Face-to-face communication
– Managers often fail to develop even a basic understanding of just
one other language
– Much business communication depends on nonverbal messages
• Internet communications
– Nothing about the Web will change the extent to which people
identify with their own language and cultures
• 78% of today’s Web site content is written in English
• An English e-mail message cannot be understood by 35% of
all Internet users
– Country-specific Web sites
– Web site should be examined for any symbols, icons, and other
nonverbal impressions that could convey and unwanted message
– www.nike.com – a great example of a company with a webpage
for many countries
Roy Philip 5-13
American Slangs – 5
Foreign Interpretations
• “Let’s do a deal” • Arab=“Let’s do something
unethical”
• “What’s the bottom line?” • Japanese=“What is your
starting bid?”
• “Okay” or “That’s okay” • Chinese “Not really good,
could be better”
• Indian=“You have insulted
• “That’s a shame” me”
• “I get a kick from that” • Japanese= “It hurts”
• “Can we close on this?” • Chinese= “We should stop,
cancel this”
• “That is too good to be true” • Malaysian= “You must be
cheating me”
• Monochronic time
– Tend to concentrate on one thing at a time
– Divide time into small units and are concerned with
promptness
– Most low-context cultures operate on M-Time
• Polychronic time
– Dominant in high-context cultures
– Characterized by the simultaneous occurrence of many
things
– Allows for relationships to build and context to be
absorbed as parts of high-context cultures
• Most cultures offer a mix of P-time and M-time behavior
• As global markets expand more businesspeople from
P-time cultures are adapting to M-time.
in International Business
• Women represent less than 20% of the employees who
are chosen for international assignments
• In many cultures (Asia, Middle East, Latin America)
women not typically found in upper levels of
management, and are treated very differently from men
• Prejudices toward women in foreign countries
• Cross-mentoring system instituted by Lufthansa
• Executives who have had international experience are
– more likely to get promoted,
– have higher rewards, and have
– greater occupational tenure
Responsible Decisions
• Difficulties arise in making decisions, establishing policies, and
engaging in business operations in five broad areas
– Employment practices and policies
– Consumer protection
– Environmental protection
– Political payments and involvement in political affairs of the country
– Basic human rights and fundamental freedoms
• Laws are the markers of past behavior that society has deemed
unethical or socially irresponsible
• Ethical principles to help the marketer distinguish between right
and wrong, determine what ought to be done, and justify actions
– Utilitarian Ethics (Does it achieve a common good?)
– Rights of the Parties (Does the actions involve the rights of the
individual?)
– Justice or Fairness (Does the action represent fairness for all?)