LESSON 1

Session 2
Barriers, Medium & Listening for Effective
Business Communication

Ambika Chauhan Nair,

September 2018

BBA HM 101-Business Communication 1

Wk8 / Cl 4 September 2018
 “Yes….and”
• One person starts with one sentence of
a story, and the person who gets the
beach ball builds the next sentence on
that, circling around the class.
• You can take the story in any direction,
as long as it builds on top of the
previous sentence with a “yes, and…”
take off.

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 “Yes….and”
• Don’t deny
• Don’t ask questions
• You don’t have to be funny
• You can look good by making your
partner look good
• Tell a story
• Do not speak out of turn, disturb
the class
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 “Yes….and”
Learning
• Besides the fun of seeing the story go
in the strangest directions the game
teaches us:
• Listening skills
• Flexibility

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 Scope
• Barriers
 Common Barriers
 Overcoming Communication Barriers
• Types of Communication Mediums
 Physical Media
 Mechanical Media
• Effective Listening
 Characteristics of Good and Effective
Listener
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 Barriers

Barriers may lead to your message

becoming distorted and you
therefore risk wasting both time
and/or money by causing
confusion and misunderstanding.
This also leads to interpersonal
relations getting spoiled.
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 Common Barriers

Cultural
Language Psychological
Differences

Physiological Systematic Attitudinal

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 Overcoming Communication
Barriers
Eliminating
differences
in Reduction
Flexibility in perception &
Meeting elimination
the Targets of noise
levels

Proper Use of
media Simple
Selection Language

Overcoming
Barriers
Give
Active
Constructive
Feedback Listening

Avoid
Emotional
Information
State
Overload
Simple
Organizational
Structure

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 Types of Mediums

Large Meetings

Physical Media Weekly Departmental

Meetings

Upclose and Personal

Viral Communiation
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 Types of Mediums
E-mails

Mechanical Media
Weekly Letters

Personal letters

Billboards

Intranet

Employee
Magazine

Social Media

SMS / Whatsapp /
Telegram Apps
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 Effective Listening Skills
To improve your communication
skills, you must learn to listen
effectively which requires
deliberate efforts and a keen mind.
.

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 Characteristics of Good and
Effective Listener
Be Attentive
Not presumptuous
Listen for feelings & fact
Concentrate on the other speakers
kindly and generously
Opportunizes
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 Let’s Sum Up!

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 Homework

Submit a 350 Words answer to the following question:

What do you mean by business
communication? Explain various
channels of communication.
Features:
• Handwritten, legible
• Submission date: October 3rd 2018 EOD

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 Thank you.

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