Discovering Computers 2016

Tools, Apps, Devices, and the Impact of Technology

Chapter 12
Working in the
Enterprise
Objectives Overview

Identify the
Describe various
Identify the qualities of components of and
information systems
valuable information steps in information
used in an enterprise
literacy

Describe career
Identify job titles and
opportunities available
responsibilities for
in various segments of
various technology jobs
the computer industry

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See Page 552 2
or duplicated, or posted to a publicly accessible website,
for Detailed Objectives
in whole or in part.
Objectives Overview

Identify mobile Identify ways to Describe the

app development prepare for general areas of IT
strategies certification certification

Explain how to
Identify ways to create a
begin a job search professional online
presence

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See Page 552 3
or duplicated, or posted to a publicly accessible website,
for Detailed Objectives
in whole or in part.
The Technology Industry

• Nearly every jo requires you to interact with

technology to:
– Complete projects
– Exchange information with coworkers
– Meet customers’ needs
• As new technologies emerge, organizations look
for potential employees who possess skills and a
desire to learn and who are comfortable using all
types of technology
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in whole or in part.
The Technology Industry

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Figure 12-1 in whole or in part.
Information Systems in the Enterprise

• An information system is a set of hardware,

software, data, people, and procedures that work
together to produce information
• To assist with sound decision making, information
must have value

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in whole or in part.
Information Systems in the Enterprise

• For information to be valuable, it should be:

Accurate Verifiable Timely Organized

Cost
Accessible Useful
effective

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in whole or in part.
Information Systems in the Enterprise

• A typical enterprise consists of a wide variety of

departments, centers, and divisions — collectively
known as functional units

Engineering or Product
Human Resources (HR) Manufacturing
Development

Marketing Sales Customer Service

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in whole or in part.
Information Systems in the Enterprise

• Enterprise Resource Planning (ERP) integrates

MRP II with the information flow across an
organization to manage and coordinate the
ongoing activities of the enterprise
Manufacturing Accounting and
Product planning Sales
and distribution finance

Customer
Human resources
support

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in whole or in part.
Information Systems in the Enterprise

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Figure 12-2 in whole or in part.
Information Systems in the Enterprise

Document Management Content Management

System (DMS) System (CMS)
• Allows for storage and • Enables and manages the
management of a publishing, modification,
company’s documents organization, and access of
• Supports access control, various forms of
security, version tracking, documents and other files
and search • Provides security controls
• Content added through a
graphical user interface or
webpage
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in whole or in part.
Information Systems in the Enterprise

• A transaction
processing system (TPS)
is an information
system that captures
and processes data
from day-to-day
business activities
– Online transaction
processing (OLTP)

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Figure 12-3 in whole or in part.
Information Systems in the Enterprise

• A management information system (MIS) is an

Information system that generates accurate,
timely, and organized information, so that
managers and other users can make decisions,
solve problems, supervise activities, and track
progress

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in whole or in part.
Information Systems in the Enterprise

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Figure 12-4 in whole or in part.
Information Systems in the Enterprise

• A decision support
system (DSS) helps
users analyze
information and make
decisions
– Online analytical
processing (OLAP)

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Figure 12-5 in whole or in part.
Information Systems in the Enterprise

• An expert system is an information system that

captures and stores the knowledge of human
experts and then imitates human reasoning and
decision making

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Figure 12-6 in whole or in part.
Technology Careers

• Business and government organizations of all sizes

use a variety of computers, mobile devices, and
other technology
• Larger organizations use computers and other
technology to answer and route phone calls,
process orders, update inventory, and manage
accounts receivable, accounts payable, billing, and
payroll activities

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in whole or in part.
Technology Careers

• IT jobs usually are divided into the following

areas:

Research and
Technical support
Management software Operations
services
development

Information
Training/Support Marketing/Strategy
security services

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in whole or in part.
Technology Careers
• The technology equipment
field consists of manufacturers
and distributors of computers,
mobile devices, and other
hardware, such as magnetic
and optical drives, monitors,
printers, and communications
and networking devices
• The software and apps field
consists of companies that
develop, manufacture, and
support a wide range of
software and apps for
computers, the web, and
mobile devices

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Figure 12-8 in whole or in part.
Technology Careers

• The technology service and repair field provides

preventive maintenance, component installation,
and repair services to customers

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Figure 12-9 in whole or in part.
Technology Careers

• Technology salespeople must possess a general

understanding of technology and a specific
knowledge of the product they are selling

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Figure 12-10 in whole or in part.
Technology Careers

• Schools, colleges, universities, and private companies

all need qualified educators to provide technology-
related education and training
• Corporate trainers teach employees how to use
software and apps, design and develop systems,
write programs, integrate and sync data from apps
used on multiple devices, and perform other
technology-related activities

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Figure 12-11 in whole or in part.
Technology Careers

• A help desk specialist answers hardware,

software, and networking questions in person,
over the phone, or electronically via email or a
chat room
• An IT consultant, typically hired based on
expertise, provides technology services to his or
her clients

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in whole or in part.
Technology Careers

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Table 12-2 in whole or in part.
Technology Careers

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Table 12-3 in whole or in part.
Technology Careers

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Table 12-4 in whole or in part.
Technology Careers

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Table 12-5 in whole or in part.
Technology Careers

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Table 12-6 in whole or in part.
Technology Careers

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Table 12-7 in whole or in part.
Technology Certifications

• A certification demonstrates your knowledge in a

specific area to employers or potential employers
• Obtaining a certification requires time and money

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Figure 12-12 in whole or in part.
Technology Certifications

• Application Software Certifications

Help desk Office

Corporate trainers
specialists managers/workers

Technology sales Technology

representatives teachers

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in whole or in part.
Technology Certifications

• Data Analysis and Database Certifications

Database
Data scientist
administrators

Digital
Database
forensics
analysts
examiners
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in whole or in part.
Technology Certifications

• Hardware Certifications

Cable Computer
Corporate
installation repair
trainers
technicians technicians

System
Help desk
IT consultants engineers and
specialists
administrators
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in whole or in part.
Technology Certifications

• Networking Certifications

Hardware
Network
service IT consultants
managers
technicians

Network System
engineers administrators

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in whole or in part.
Technology Certifications

• Operating System Certifications

Hardware Help desk Network

technicians specialists administrators

System
IT consultants
administrators

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in whole or in part.
Technology Certifications

• Program/Developer Certifications

Mobile
Game developers IT consultants application
developers

Project
Systems analyst Web developers
leaders/managers

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in whole or in part.
Technology Certifications

• Security Certifications

Information Law Military

Network
security officers enforcement intelligence
administrators
and managers officials officers

Wireless Network
Security
network security
administrators
administrators specialists

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in whole or in part.
Job Searching and Career Planning

• Many job opportunities may exist in your industry, so

it is important to narrow down the available jobs to
ones for which you are qualified and in which you are
interested
• Tools at your disposal include the career service
department at your school, career planning websites,
and online social networks
• Whether you are seeking a new job or currently are
employed, you may find a career planning website
useful
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in whole or in part.
Job Searching and Career Planning

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Figure 12-13 in whole or in part.
Summary

Various technology
Information
career fields and
systems in an
specific technology
enterprise
jobs

How to begin a job

Technology search and create a
certifications professional online
presence
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in whole or in part.
 Discovering Computers 2016
Tools, Apps, Devices, and the Impact of Technology

Chapter 12
Working in the
Enterprise
Chapter 12 Complete