Documente Academic
Documente Profesional
Documente Cultură
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Write the entire email in the subject line Change the subject line only when the
• Use EOM (End of Message) subject changes
• Example: “We’re going to Border Cafe for lunch
@1pm <EOM>”
T L ; D R * – W R I T E E M A I L S T H AT A R E 5 S E N T E N C E S O R L E S S
#3
Shorter emails get addressed faster (5 sentences or less is the sweet spot)
PA RT 1 : Q u i c k S u m m a r y PA RT 2 : D e t a i l s
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Use “If…then…” for clarity on next steps Use “If…then…” to explain assumptions
• Example: “If you have any other questions, then • Example: “Your note wasn’t very clear to me. If you
please call the support desk at XXX-XXX-XXXX.” meant <A>, then I suggest we do <X>.”
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Use a template for weekly and Save drafts based on client or topic
monthly status calls
• This keeps the communication flow
• A similar look and feel helps with consistent across your different teams and
readability over time customers
W R I T E I T N O W, S E N D I T L AT E R U S I N G D E L AY D E L I V E R Y
#12
Schedule messages to go out anytime from a few minutes to a few weeks later
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Use delay delivery to send emails Use delay delivery as a reminder tool
when they’re most likely to be read
• Schedule emails to be sent as reminders to
• Ensure a maximum open rate by sending your team before a certain deadline
messages during your recipients’ normal
working hours
D O N ’ T R E P LY A L L ( U N L E S S YO U A B S O L U T E LY H AV E TO )
#13
Reply all is a horrible feature when it’s misused
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Apply the golden rule of reply all Mention when you’re removing members
• Don’t use reply all when only the original sender from the reply all list
needs to read your message • State that at the top of your email so that everyone
is aware (e.g., “Removing Customer”)
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Send a follow-up reply all email after any State what you want your recipients to
offline discussions do
• Summarize offline discussions and proactively send a • Let them know at the end of your email if you
follow-up email to the team want them to reply all to the message or to
unicast back to you alone
R E P LY TO Q U E S T I O N S I N L I N E
#14
Answer immediately after the questions themselves
Use a different color Copy the original If the questions were not
font* questions in your reply separated out, then do
that yourself
• Choose a darker colored font • Copy the entire list of
instead of a lighter one questions from the original • Copy/ paste any hidden
because the former is easier email, paste them in your questions, list them out in
to see on a white background own email message, and then separate bullet points in your
• You can also use a bold fonts answer them to improve reply, and then answer them
instead of different colors readability
*If you use a different color font, make sure your recipients are not color-blind first.
R E P LY I M M E D I AT E LY TO T I M E - S E N S I T I V E E M A I L S
#15
Send a quick acknowledgement email to calm people down
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