Quality Standards and

Certifications
Syed Tassuduq Hussain
Agenda

▶ International standard committee

▶ International Organization for Standardization (ISO)
▶ Institute of Electrical and Electronics Engineers (IEEE)
▶ Software Engineering Institute
▶ Process Model
▶ RUP
▶ Agile
▶ Devops
International Organization for
Standardization (ISO)
▶ Founded : 23 Feb 1947
▶ Head Quarter : Geneva, Switzerland
▶ Members : 162
▶ Official Language : English, French and Russian
▶ Publications : 19000+
▶ ISO derived from Greek word “ISOS” which means “Equal”
▶ Pakistan become member in 1996 (PSQCA)
International Organization for
Standardization (ISO)
▶ International standards are developed in Six step
▶ Stage 1: Proposal stage
▶ Stage 2: Preparatory stage
▶ Stage 3: Committee stage
▶ Stage 4: Enquiry stage
▶ Stage 5: Approval stage
▶ Stage 6: Publication stage
▶ Types of Standards
▶ Generic Standard
▶ Specific Standard
International Organization for
Standardization (ISO)
▶ Most popular ISO standard
▶ ISO 9001 : Quality Management System
▶ ISO 14001 : Environmental Management
▶ ISO 27001 : Information Security Management
▶ ISO 8601 : Date and time format
▶ ISO 4217 : Currency codes
▶ ISO 639 : Language codes
▶ ISO 4217 : Currency codes
▶ ISO 3166 : Country Codes
▶ ISO 31000 : Risk management
ISO 9001

▶ What is ISO 9001?

▶ Standard that sets out the requirements for quality management system
▶ It helps businesses and organizations to be more efficient and improve customer
satisfaction.
▶ ISO 9001 is based on the idea of continual improvement
▶ History

First publication First revision in Second Third revision in Forth revision

in 1987 1994 revision in 2000 2008 in 2015
ISO 9001

▶ Why was ISO revised

▶ All ISO standards are reviewed and revised regularly to make sure they remain
relevant to the marketplace.
▶ ISO 9001 has been updated to take into account the different challenges that businesses
now face
▶ Who is ISO 9001 for?
▶ ISO 9001 is recommended for organizations irrespective of types, sizes and sectors.
▶ ISO 9001:2015 is more applicable and accessible to all types of enterprises.
▶ Smaller companies that do not have staff dedicated to quality can still enjoy the
benefits of implementing the standard.
Seven Quality Management Principle of
ISO 9001
▶ QMP 01: Customer focus
▶ Meet customer requirements and expectations
▶ QMP 02: Leadership
▶ Leader Leaders at all levels establish unity of purpose and direction and create
conditions in which people are engaged in achieving the organization’s quality
objectives.
▶ QMP 03: Engagement of people
▶ Competent, empowered and engaged people at all levels throughout the
organization are essential to enhance its capability to create and deliver value.
▶ QMP 04: Process approach
▶ Consistent and predictable results are achieved more effectively and efficiently
when activities are understood and managed as interrelated processes that
function as a coherent system.
Seven Quality Management Principle of
ISO 9001
▶ QMP 05: Improvement
▶ Successful organizations have an ongoing focus on improvement.
▶ QMP 06: Evidence-based decision making
▶ Decisions based on the analysis and evaluation of data and information are more
likely to produce desired results.
▶ QMP 07: Relationship management
▶ For sustained success, an organization manages its relationships with interested
parties, such as suppliers.
Institute of Electrical and Electronics
Engineers (IEEE)
▶ What is IEEE
▶ IEEE is the world’s largest professional association for engineering dedicated to
advancing technological innovation and excellence for the benefit of humanity.
▶ It is designed to serve professionals involved in all aspects of the electrical,
electronic and computing fields and related areas of science and technology that
underlie modern civilization.
▶ It has the most members of any technical professional organization in the world,
with more than 400,000 members in around 160 countries.
▶ It is a non profit organization
▶ Nearly 2173 branches (Chapters) in 80 countries.
▶ Pakistan comes in Region 10 (Asia and Pasific)
Institute of Electrical and Electronics
Engineers (IEEE)
▶ IEEE 829-2008 Standard for Software and System Test Documentation
▶ IEEE 730-2014 Standard for Software Quality Assurance
▶ IEEE 1012-2012 Standard for Software verification and validation
Institute of Electrical and Electronics
Engineers (IEEE)
▶ IEEE 829-2008 Standard for Software and System Test Documentation
▶ Test planning
▶ Test Plan Identifier
▶ References
▶ Introduction
▶ Test Items
▶ Software Risk Issues
▶ Features to be Tested
▶ Features not to be Tested
▶ Approach
▶ Item Pass/Fail Criteria
▶ Suspension Criteria and Resumption Requirements
▶ Test Deliverables
▶ Remaining Test Tasks
▶ Environmental Needs
▶ Staffing and Training Needs
Institute of Electrical and Electronics
Engineers (IEEE)
▶ IEEE 829-2008 Standard for Software and System Test Documentation
▶ Test planning
▶ Responsibilities
▶ Schedule
▶ Planning Risks and Contingencies
▶ Approvals
▶ Glossary
Capability Maturity Model Integration
(CMMI)
▶ Process Improvement Model
▶ Administrated by : CMMI Institute, ISACA subsidiary
▶ Version 1.1 : 2002
▶ Version 1.2 : 2006
▶ Version 1.3 : 2010
Capability Maturity Model Integration
(CMMI)
▶ Area of Interest
▶ CMMI-Dev : development practices
▶ CMMI-SVC : training, maintain or operational support
▶ CMMI-ACQ : obtaining product or services through contracts, Outsourcing
Capability Maturity Model Integration
(CMMI)
▶ Process Area
Capability Maturity Model Integration
(CMMI)
▶ CMMI representation
▶ Staged
▶ Provide pre-defined roadmap for organizational improvement
▶ Continuous
▶ Provide flexibility for organization to choose which processes to emphasize for
improvement
Capability Maturity Model Integration
(CMMI)
▶ CMMI Process Area Architecture
▶ Goals : where you want to be
▶ Generic goals:
▶ Specific goals:
▶ Practices : What are the steps to achieve specific goals
▶ Generic practice
▶ Specific practice