Making a tough personnel decision at

Nova Waterfront Hotel

Group 1
Prateek Sarin (PGP09219)
Raj Ratan Soren (PGP09222)
Ritu Singh (PGP09225)
Sagar Rastogi (PGP09226)
Sameet Khan (PGP09228)
Samiksha Jain (PGP09229)
Shankul Mishra (PGP09232)
Introduction
Company: Nova Waterfront Hotel
• In downtown Baltimore with 733 rooms and 21 suites
• The hotel had 80,000 square feet of meeting space and a grand ballroom and was in close proximity to many
other downtown attractions and amenities
• The hotel could accommodate meetings of up to 1,200 people

Position: Senior event manager

Candidates : Shannon Smith (Internal Candidate), Matt Mayes (External Candidate)

Selection Team:

1. Laura Green - Director of Event Planning, Hiring Manager

2. Michelle Sederas - Event Manager
3. Alex Hartnett - Senior Banquet Manager
4. John Wilson - Director of Event Management
5. Senior Event manager within the department
6. General Manager
Selection Process
Hiring manager responsible for recruitment of selection team and managing the selection process for a
job opening

Use of structured, behavioural approach to interviewing

Hiring manager responsible for defining the job description and qualifications

Selection criteria decided on the basis of input from the selection team

External recruitment and selection firm responsible for initial shortlisting and screening of applicants based
on defined parameters

The final interview round was based on analyzing the person-job fit through predefined criteria
Candidate 1 - Shannon Smith

• Event manager at nova waterfront hotel, with the firm since past 3 years
• A well liked consistent performer with excellent track record of event management
• Easy going and informal style
• Lacks experience and have no past record of demonstrating leadership qualities
• Lacks in financial skills
Candidate 2 - Matt Mayes

• Worked for a smaller sister hotel as a senior event manager

• Been in this position for 2 years and have received good performance evaluations
• Had a dominant and formal style
• Had some leadership skills, but not all the experience needed for this job as he does
not deal with the same level of budget, forecast and and size of the groups to be
dealt in Nova Waterfront Hotel
Laura Green’s Perspective
Director of event planning Nova waterfront
Michelle Sederas’ perspective
Event Manager at Nova Waterfront
Alex Hartnett’s perspective
Senior Banquet Manager: A peer of the position in another department
John Wilson’s perspective
Director of Event Management: a peer of Green’s from another department
Evaluation Criteria from the perspectives of stakeholders

Laura Green
Factor Weight (Wi) Rating

Shannon Smith (Xi) Xi*Wi Matt Mayes Xi*Wi

Pre-existing skills set 0.5 9 4.5 8 4

Growth in Job 0.5 9 4.5 9 4.5

Total 9 8.5
Michelle Sederas

Factor Weight (Wi) Rating

Shannon Smith (Xi) Xi*Wi Matt Mayes Xi*Wi

Size of Hotel 0.3 10 3 8 2.4

Level of Service 0.3 9 2.7 8.5 2.55

Innovation and Leadership 0.4 8 3.2 9 3.68

Total 8.9 8.55

Alex Hartnett

Factor Weight (Wi) Rating

Shannon Smith (Xi) Xi*Wi Matt Mayes Xi*Wi

Management Capabilities 0.4 9 3.6 8 3.2

Customer Satisfaction 0.6 10 6 9.5 5.7

Total 9.6 8.9

John Wilson

Factor Weight (Wi) Rating

Shannon Smith (Xi) Xi*Wi Matt Mayes Xi*Wi

Leadership 0.4 8 3.2 9 3.6

Mentoring 0.3 8 2.4 8.5 2.55

Willingness to help others 0.3 9 2.7 8 2.4

Total 8.6 8.55

Thank You