Documente Academic
Documente Profesional
Documente Cultură
EFFECTIVELY IN A CALL
CENTRE
MESSAGE
SENDER MEDIUM
FEEDBACK RECEIVER
NOISE
COMMUNICATION INVOLVES
• Sender – person who has the message to send
• Message – the information that is to be sent
• Medium/channel – the method by which the
information will be sent
• Receiver - the person(s) for whom the message is
intended
• Feedback – the response that is given by the receiver
• Noise – any obstacle that interrupts the free flow of
information
VERBAL COMMUNICATION
INTERNET INTRANET
• Memoranda
• Messages
• Pro-formas
• E-mails
• Standard/form letters
REVISE
• Addresses
• date
• file reference
• use the first name and the last name of the
individual
• use the job title of the individual if it is
company policy
SAMPLE MEMO
HEART COLLEGE OF
INNOVATION &
TECHNOLOGY
Memo
To: All Lecturers
Please be advised, that effective immediately, all students who turn up for classes and are not
attired in the prescribed uniform will be sent home.