Concept of ISO

Relation with QualityControl

CONCEPT OF ISO
 INTRODUCTION
 Formulated by International StandardsOrganization
(founded in 1946 in Geneva,Switzerland).
 The first standards were issued in 1987.
 The current version of the standard is known as the
ISO 9000 series.
 The three standards of ISO 9000 are:
 ISO 9000:2000 Quality. Management System-
Fundamentals andVocabulary
 ISO 9001:2000 Quality Management System-Requirements
 ISO 9004:2000 Quality Management System-Guidelines for
Performance Improvement
• ISO:9000 series standards call for integration of all activities
which have a direct or indirect effect on the quality of a
product or services.
• It defines the basic concepts and specifies the procedure and
criteria to ensure that the outgoing product meets the
customer’s requirements.
• The quality standards are designed to be user-friendly.
• There is no compulsion to get ISO:9000 certification.
• ISO:9000 series standards tells the suppliers and manufactures
what is required of quality oriented working system.
• Management
• Responsibility
• Quality system
• Contract Review
• Design Control
• Document Control
• Purchasing
• Purchaser’s Supplied Products
• Product Identification andTraceability
• Process Control
• Inspection and testing
• Inspection
• Measuring and Testing Department
• Inspection and Test Status
• Non-Conformity Control
• Corrective Actions
• Handling
• Storage
• Packing and Delivery
• Quality Records
• Internal Quality audits
• Training
• Services and Statistical techniques
Benefits of ISO:9000
It is internationally accepted series of quality standards.

It helps in achieving consistency, economy and cost effectiveness.

It increases customers confidence.

It reduces the need for inspection by the buyers.

The ISO certification by a company is a source of motivation.

 Drawbacks of ISO:9000

It adds cost but not value

It causes over certification
It needs lot of internal audits
It increases involvement of Government
It is not foolproof or hall mark of quality
CONCEPTOFQUALITYCONTROL
• Refers to the process of striving to produce a
perfect product.
• Requires a series of measures requiring an
organized effort.
• Prevent or eliminate errors at every stage in
the production.
 Quality Management Principlesof
ISO:9000

•Customer Focus
•Leadership - A Commitment To Quality By The Leaders
Of TheOrganization.
•Involvement Of People - Everyone In TheOrganization
Having A Part ToPlay.
•Making Sure That Those Processes Which Create
Quality Are Identified.
•Continual Improvement Of TheSystem.
Pursuit of excellence through constant,
never ending improvement by all the
employees in an organization.
 Links between ISO:9000 andTQM

 In the context of philosophy of TQM,

International Organization for Standards
(ISO) has made a comprehensive and
integrated approach to achieveTQM.
 ISO:9000 series lay down guidelines, codes,
standards and specifications to evolve TQM
system, necessary to manufacture quality
products ensuring cost effectiveness and
customer satisfaction
 Links between ISO:9000 andTQM

 ISO system is thus a component of TQM

aiming at continuous improvement.
 International Organization for Standards
(ISO) has published a series of standardized
documents called ISO-9000 series in the year
1987.
 ISO-9000 Standards on quality provide a
sound basis forTQM.
 Strict compliance with ISO leads toTQM.
 COMMETMENT
OF TOP
MANAGEMENT

QUALITY
TEAMWORK TOOLS &
TECHNIQUES

ISO:9000
TQM