WELCOM

hangri-La's-Eros Hotel
A Luxurious Haven in the Heart of the City
BY : Vivek Rawat
1
2nd Year
WHAT’S IN
THIS..?
About The Hotel

Front Office

Food Production

Housekeeping

Food And Beverage

2
Service
 ABOUT
 Nestled in the heart of
THE
the capital, Shangri-La's
- Eros Hotel, New Delhi,
HOTEL
is one of the finest and
most eminent five-star
hotels in the city. Enjoy
the hotel's sprawling
lawns and timeless
architecture, inspired by
the work of Edwin
Lutyen, one of the
greatest British
architects of the 3
 FRONT
OFFICE
The Front Office comprises of
the following areas:-
 Reception – Handles all
check ins and check outs &
guest queries

 Guest Relations – Escorts

guests and assists in guest
queries.

 Telephones – The first point

of contact between guest
and hotel.
4
 FOOD
PRODUCTI
The hotel has the following
 Bakery and Confectionary
no. of kitchens :-
 Cold Kitchen
 Butchery ON
 Tamra Kitchen
(Indian,Continental,Thai)
 Pantry
 Banquet Kitchen
 Shang Kitchen(Chinese Kitchen)
 Sorrento (Known as Live Kitchen) 5
 HOUSEK
Housekeeping comprises of the
EEPING
following areas:-
 Guest Floors – Handles the Guest Rooms
and their cleanliness.
 Public Area – Comprises of the areas of
the hotel, other than rooms.
 Back Area – Comprises of those areas
accessible to staff, and not
accessible to the guest.
 Laundry - Takes care of cleaning of all
Guest Laundry,
Hotel Linen &
Staff Uniforms.
 Linen Room – Storage and dispensing
area for all Hotel
Laundry. 6
 Uniform Room – Storage and out staff
7
TAMRA
RESTAUREN
 Our award winning
multi-cuisine
restaurant, Tamra is
Tafunvibrant, lively and
space offering
modern culinary
styles and friendly
service.

 Serving Asian,
Japanese,
international and
8
Indian fare from five
SHANG
 A 45-year old legacy, the
PALACE
39th restaurant and 3
regional master chefs.

 With expansive interiors that

include lavish indoor
seating, three private dining
rooms, and a large outdoor
deck overlooking lush green
gardens, Shang Palace
offers the most authentic
Sichuan, Cantonese and
Yunnan cuisines.
9
SORR
 This award-winning
ENTO
Italian restaurant is well
known for its fresh and
authentic dishes
including artisanal
pasta, Neapolitan
delicacies, pizzas and
slow-cooked family-style
specialties.

 Sorrento offers luxurious

indoor seating and an
alfresco area 10
MISTER
CHAI
Classic flavours served
in a luxurious ambience.

Mister Chai focuses on

regional Indian street
food in a modern and
luxurious setting, with
elements of an Indian
teashop presented in a
sophisticated ambience.

Tea and coffee is infused

with aromas of ginger 11
GRAPP
ACity.BAR
“Ciao” From The Capital

Grappa’s talented
mixologists whip up superb
Italian-inspired cocktails in
an indoor-outdoor setting,
with a picturesque open
deck overlooking the
lush green gardens.

Enjoy early evening 12

 NK
HA
T OU
Y
13