DENVER TRANSPORTATION

COMPANY
INTRODUCTION & GROWTH STAGE • They Had implemented
and maintained open-door
• DTC WAS FOUNDED IN 1966 TO PROVIDE policy
TRANSPORTATION SERVICES TO AND FROM • They faced little to no
AIRPORT. competition in pre was
• LATER IT EXPANDED BY ADDING SIGHTSEEING times
BUSES, LIMOS, TAXIS AND U-DRIVE CARS. • Little trade union
• ITS MAIN BUSINESS CAME FROM THE aggression, as the top
FOLLOWING THREE SOURCES management is in
• INDIVIDUALS TAKING THEIR ON DTC BUS, cahoots with the trade
TAXI OR LIMOUSINE unions.
• FROM AGENCIES FOR AIRPORT TO HOTEL • Was able to diversify into
TRANSPORTATION AND SIGHTSEEING sightseeing busses, taxis
• FROM AIRLINES FOR TRANSPORTATION and U-drives
OF THE CREW TO AND FROM THE
AIRPORT TO HOTELS
• Well specified promotion
policy, ensured religious
loyalty from employs
towards the company.
ROADBLOCKERS
WHAT CHANGES HAVE TAKEN PLACE IN
THE OPERATING ENVIRONMENT OF DTC?
• TIGHTER CONTROL OVER OPERATIONS – HALL
WORKING PERSONALLY WITH EACH SUPERVISOR
AND DISPATCHER. WEEKLY MEETINGS TO DISCUSS
PROBLEMS AND PLAN AHEAD.
• ONE MAN ADDED TO DISPATCHER FORCE AND
ANOTHER TO AIRPORT SUPERVISION.
• AUTOMATIC TELEPHONE EXCHANGE ESTABLISHED
ENABLING COMMUNICATION BETWEEN
DISPATCHERS AND SUPERVISORS; AND DRIVERS.
• MAGNETIC DISPATCH BOARD FOR SPOTTING EACH
VEHICLE AND THEIR AVAILABILITY.
• PROPER STRUCTURED FORMS INTRODUCED IN
OPERATIONS WITH CARBONS TO COMBAT ERRORS
IN TRANSCRIBING.
• CHART DEVELOPED ALLOWING AIRPORT
SUPERVISOR AND DISPATCHER TO KEEP TRACK
OF ARRIVALS AND DEPARTURES IN MASTER
SHEET.
HOW HAS ENVIRONMENTAL UNCERTAINTY
AFFECTED DTC’S OPERATIONS?
• MUSHROOMING OF TOURIST TRADE AND
CONSIDERABLE GROWTH IN GENERAL BUSINESS
AND FEDERAL GOVERNMENT OPERATIONS POST
GULF WAR.
• EXPANSION OF DTC BUSINESS – FLEET AND CREW
GREW BY THREE FOLD FROM 1966 TO 1996;
PASSENGER MILES OPERATED INCREASED EVEN
MORE.
• COMPETITION POST WAR MOVED IN. DTC UNABLE TO
DEVELOP FAST ENOUGH TO HOLD ALL OF THE NEW
BUSINESS WHICH DETERIORATED SERVICE TO
CUSTOMERS.
• DIFFICULTY IN FIND TAXI DRIVERS WITH
CHARACTERISTICS TO TAKE UP SUPERIOR ROLES
LATER.
• TEAMSTERS UNION MOVED IN WHICH IMPROVED
RELATIONS BETWEEN DTC DRIVERS AND
EMPLOYEES OF MANY DTC CUSTOMERS.
• TEAMSTERS UNION POSED THREAT IN TERMS OF
LACK OF ABILITY OF STRICT ACTION AND COST-
CUTTING BY MANAGEMENT FOR FEAR OF STRIKES
OR ACTIONS OF UNION.
 WAY OUT

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Their focus
They They should towards the Teamsters They They felt They should
should change the employee union was should able senior create
focus on scheme of satisfaction formed to dismantle workers technology
tightening post based is high but help drivers taxi should be enabled
the control on seniority taxi drivers and services as rewarded coaching to
over to post based fell dispatchers it will for their the
processes on capability neglected. with their ensure work but supervisors
by This issues but it reduce their they should and
appointing situation also caused opex. also dispatchers
right person should be problems encourage which will
at right changed by for the DTC outsiders. enable them to
work or implementin better mange
specializati g new plan the system
on. for them
THANK YOU