TOTAL NUMBER OF IT CALLS

System Password Ms Office Issue

5% 8%
Network Related
5%

Scanner Issue
8%

Others
66%

Godrejite
8%

One System refresh done for Coil6 GLC - Lab

 OTHER INCIDENTS No of Calls

Printer 26%

VPN 1%

Application 9%

SAP 5%

OneDrive 8%

System Slowness Issue 8%

System Not Working 7%

System Refresh 2%
Location Desktop Laptop Hardware Rental Printers Returnable
11 – printers
1 – scanner
CONSO 28 25 2 – Common & store 40
7 – Bar. Scanner
2 – Bar. Printer
NA
EMOX 4 5 2 – Printer NA

3 – printers
COIL9 9 4 5 – Bar. Scanner NA 10

1 – Bar. Printer
2 – printers
1 – common 15
COIL6 11 8 5 – Bar. Scanner
1 – Bar. Printer
2 – printer
1 – scanner
COIL7 9 4 1 – common 10
5 – Bar. Scanner
1 – Bar. Printer

VIMKAR2 1 - NA NA NA
7 – printers
MMN 26 6 5 – Bar. Scanner 3 (Store, QC, DGM) 11

1 – Bar. Printer
 TCL SIFY Broadband

RF
ISP Base Station Fiber ISP Base RF Interface Fiber
Issues Interface
issue Issue cut issue Station Issue Issue cut
Issue

Conso 2.11 3.50 10.05

Coil 6
Nil- Down Time
Coil 7 3.20

Coil 9 2.50 6.47

Emox 14.53 3.5 10.05

MMN

TCL DOWN TIME SIFY DOWN TIME

16 12.00

14
10.00
12
8.00
10

8 6.00

6
4.00
4
2.00
2

0 0.00
Conso Coil 6 Coil 7 Coil 9 Emox MMN Conso Coil 6 Coil 7 Coil 9 Emox MMN

ISP issue Base Station Issue Power Issue (ISP) RF Interface Issue Fiber Cut ISP issue Base Station Issue Power Issue (ISP) RF Interface Issue Fiber Cut
 TCL DOWN TIME LAST THREE MONTH
10.00

9.00

8.00

7.00

6.00

5.00

4.00

3.00

2.00

1.00

0.00
Conso Coil6 Coil7 Coil9 Emox MMN

January February March

 SIFY DOWN TIME LAST THREE MONTH
2.50

2.00

1.50

1.00

0.50

0.00
Conso Coil6 Coil7 Coil9 Emox MMN

January February March

Sr.no. Location Make Type Model S/N Working Status

1 Conso-Pondy HP Scanner HP Scanjet G2410 CN1AKE204R Not Working

2 Conso-Pondy CANON Scanner Canon scan lide 25 CIN-F910111(B) Not Working

3 Conso-Pondy CANON Scanner Canon scan lide 25 CIN-F910111(B) Not Working

4 Conso-Pondy EPSON Printer Epson LQ-300ii JNXY060248 Not Working

5 Conso-Pondy HP Printer HP 1020 plus CNCKF84717 Not Working

6 Conso-Pondy HP Printer HP M1005MFP CNG8CDF1LT Not Working

7 Conso-Pondy HP Scanner HP Scanjet G2410 CN18XE21M7 Not Working

8 Conso-Pondy TVS Printer TVS 245 Dotmatrix NBT4AD019721 Not Working

9 Conso-Pondy Samsung Printer ML-2161 27AXBGC6C00FAW Not Working

10 Conso-Pondy HP Printer HP LASERJET INK CN1AQ1D4PK Not Working

11 Conso-Pondy HP Printer with Scanner HP DESKJET 3525 CN3151G1NB Not Working

12 Conso-Pondy HP Printer HP LASERJET 1606DN VNF3C40684 Not Working

13 MMN TVS Printer TVS MSP 240 PLUS 993308804 Not Working

14 MMN HP Printer HP Laserjet 1000 CNCJ206372 Not Working

15 HP Printer HP Laserjet 1020 CNCKX47068 Not Working

MMN
16 MMN HP Scanner HP Scanjet G240 CN040T200X Not Working

17 Printer Not Working

MMN Epson LQ 1310 TRMY000633