Attitudes and Job

Satisfaction
OB - Lecture 3
 Attitudes

Attitudes reflect fundamental

values, self-interest and
identification with individuals
or groups we value. These
show strong relationship to
behaviors. Attitudes are
often short term.
 Job Satisfaction
Job Conditions

Job Satisfaction Behavior

Attitude
 Exit and Neglect
Decreased Productivity

Exit
Absenteeism
Neglect

Turnover

Decreased Customer Satisfaction

Organizational Citizenship
Behavior
 Project Assignment

• How would you identify someone that is not satisfied with their
job and what they are dissatisfied with?

• How would the managers play a role in maintaining attitudes?

• How will the organization play a role in maintaining attitudes?

• How will you provide the best conditions for job satisfaction?

• How will you manage attitudes?

• Create a job satisfaction survey.

 References
• [1] http://www.coacherik.com/blog/got-attitude/

• [2] https://www.fionabrennanhypnotherapy.com/positive-mindset/

• [3] https://www.sandrajmoses.com/blog/3-components-of-job-attitudes/

• [4]
https://eportfolio.utm.my/artefact/artefact.php?artefact=334551&view=78257&block
=355033

• [5] https://www.slideshare.net/RommelLimbauan/attitude-and-job-satisfaction-hbo

• [6] http://liftstueberl.info/major-job-attitudes-49.html

• [7] https://slideplayer.com/slide/9029925/

• [8] https://wol.iza.org/uploads/articles/215/pdfs/what-makes-good-job-job-quality-
and-job-satisfaction.pdf
 References
• [9] https://www.slideshare.net/MariAnnBringas/separating-and-retaining-
employees-hrm

• [10] https://www.slideshare.net/FaHadHassanNooR/attitudes-and-job-satisfaction-
organizational-behavior

• [11] http://www.aleanjourney.com/2013/04/both-attitude-and-behavior-change-
are.html

• [12] https://slideplayer.com/slide/5883335/

• [13] https://dekra-insight.com/en/blog/posts/organizational-citizenship-behavior-the-
visible-expression-of-employee-engagement

• [14] http://www.cogniko.com/increase-customer-acquisition-and-retention-through-
employee-engagement/

• [15] http://www.madabout.org.uk/issues/employee-engagement/