Implementing Real Solutions Using The NGOSS Methodology

Implementing Real Solutions
Using the NGOSS Methodology

webMethods Proprietary
NGOSS Compliant Architecture

Externalised Process Control Benchmarking Capability
Business Layer Business Process Dashboard

Process & Business EMC
(Orchestration & Improvement
Measurement) Execution Analytics
Common Communications Vehicle

CCV Shared Message Bus (or ESOA infrastructure)
(common-form business function services based on open standards)
Service Oriented Interfaces Service
Business Service Service Service Registry
SOI
Abstraction
Layer
Interface Interface … Interface (LDAP, UDDI)
Product Message Bus

(application specific messaging: JMS, Tuxedo, CORBA, etc)
Data Exchange Capability

Product Adaptor Product Adaptor Product Adaptor
DEC Interoperability
(API) (API) (API) SOAP (WSDL)
& Data
Or Open Standard Or Open Standard … Or Open Standard
Exchange
Applications,
COTS Customized Legacy COTS
Partners
Product Product System Product
& Systems
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Agenda
NGOSS (Lifecycle Methodology)

 What is it
 Components – eTOM, SID, TNA
 TNA vs TSA
How to use and deploy using NGOSS Frameworks

NGOSS Lifecycle
Logical
View Business System
Business Capabilities, System Capabilities,

Constraints & Context Constraints & Context
Corporate NGOSS
Knowledge Shared Knowledge
Base Base
Deployment Implementation
Physical
View
Implementation Capabilities,
Deployment Capabilities,
Constraints & Context
Service Providers Service Developers

View View

Service Provider Business Perspectives

Outputs:
 Basis for development of practical business processes
(eTOM)
 Guide for the development if Common Information Models
(SID)
 Means to describe and measure meaningful KPIs
(Benchmarking team)
That Provide:
 Greater Agility
 Cost Reduction - Profit Improvement
 End to End Solutions (e.g. Fulfilment Flow-Through,
Assurance)
 Faster, more Flexible Service Creation (via reusability)
 Better Performance: People & Systems
 Autonomic capability - policy based management
What Should an NGOSS Methodology Include?
 Formalized expression of Business Problem/Solution

 Linkages from the Business Problem/Solution to the
technical/realization models (i.e., Architectural Traceability):
 Traceability from the business problem/solution through each
level of decomposition & refinement (vertical traceability)
 Traceability from the process model to the data model to the
policy model at each level (horizontal traceability)
 Documented steps and guidelines for developing an NGOSS
Solution using the NGOSS Methodology
 Capability of being mapped onto major Architectural
Frameworks
 Be Use Case driven
 Be Iterative

Where did NGOSS come from? TOM

Customer
Customer Interface Management Processes

TMN Layers
Information Systems Management Processes

correspond with TOM
Customer Invoicing
Order Problem
Sales QoS and
Business Handling Handling
Management Collections
Management
horizontals
Customer Care Processes
Service Service Service Service

Management Planning and
Service
Problem Quality
Rating and
Configuration Discounting
Development Management Management
Service Development and Operations Processes
Network Management
Network Network Network
Network Network Data
Planning and Inventory Maintenance &
Provisioning Management
Development Management Restoration
Element Management Network and Systems Management Processes
Network Element Management Processes
Physical Resource and Information Technology

TOM processes are
captured in “FAB” area
of eTOM Operations
NGOSS
eTOM
Customer
Strategy, Infrastructure & Product Operations

Contracts
Strategy & Infrastructure Product Operations Fulfillment Assurance Billing
Commit Lifecycle Lifecycle Support &
Management Management Readiness
Marketing & Offer Management Customer Relationship Management
Service Development & Management Service Management & Operations

eTOM maps the
NGOSS
SS
Resource Development & Management
(Application, Computing and Network)
Resource Management & Operations
(Application, Computing and Network)
NGOSS Business Supporting
Supply Chain Development & Management Supplier/Partner Relationship Management

View Tools
Enterprise Management
Strategic & Enterprise Enterprise Risk Enterprise Effectiveness Knowledge & Research
Planning Management Management Management
Financial & Asset Stakeholder & External Human Resources
7 Edit Management
the footer by choosing View/Master/Slide
Relations Management Management
Master
NGOSS SANRR Methodology Iterate with

Iterate with
SANRR
SANRR
SCOPE : Define Solution Boundary including Solution Mission Goals,

and High-Level Use Cases
ANALYZE: Document existing (legacy) and desired environments with

detailed Use Cases, Process Maps, Activities and Policy Lists
NORMALIZE: Map current view onto common vocabulary to achieve a

“single unified model” (using SID)
RATIONALIZE: Examine normalized model for needed changes (Gap

Analysis, Replication Analysis, Conflict Analysis). Terminate when no
more changes needed
RECTIFY: Modify, delete or add functionality (Contractually Specified) to

resolve needed changes identified in Step 4. Once complete, cycle to
Step 3.

NGOSS Lifecycle with Iteration Using Iterate with

Iterate with
SANRR
NGOSS SANNR Methodology SANRR
Logical
View Business System
Business Capabilities, System Capabilities,

Constraints & Context Constraints & Context
Corporate NGOSS
Knowledge Shared Knowledge
Base Base
Deployment Implementation
Physical
View
Implementation Capabilities,
Deployment Capabilities,
Service Providers Service Developers

View View
NGOSS Components
eTOM, SID, TNA

NGOSS – New Generation OSS

STEP 1. SS STEP 2.
AAn yysst Architect the
isis
& D ssAA esss
D e nna s
Define the naa etemm Business
igign lyyss
eess inine
DDe lylyss ss Solution
ess a l
Business
occ uuss
Challenge ess isis
n
PPrro BB
igig &&
nn
&
NGOSS
Supporting
Tools
CCo ees oloyym
InInt essi ig tioion

onn titn me
teeg gnn n
fofo ing ennt
grra &&
T
DDe o lulut
T
rrm g&& t
ioon
DDe
n
SS o
ma
s
STEP 3.
epp
STEP 4.
atti
ann
l
cce
Execute the Implement

e
Business the Business

Solution Solution

NGOSS – New Generation OSS

SSy STEP 2.
STEP 1. AAn sst y Architect the
iss
Define the naa etemm
& D ssAA esss
gnn ss i
Business
Dee nna s
DDe lylyss ss Solution
ssi ig alyly
Business
eess inin e ess isis
occ uuss
Challenge igig &&
PPrro BB
nn
Sh Da
a r ta
&
ed M
&
(e ess ss
M) p
I n ode
T O Ma
o c ne
fo l
rm (S
Pr Busi
at ID)
io
n
NGOSS
Supporting
Tools
Co Te
m st
pl s
ia
ite ra y
nc
ch ut log
e
e
ct l
Ar Ne no
ur
ch
Te
CC TTees oloyym
InI nt ssi ig tioion

oon sti
teeg gnn n
nfof tning eenn
grra &&
DDee olulut
orrm g& tt
ioon
DDe
n
SSo
ma &
STEP 3.
att i
epp
STEP 4.
ann
Implement the
l
cce
Execute the
e
Business
m
Business
Solution
Solution

Applying the eTOM
enhanced Telecom Operations Map

Enhanced Telecom Operations Map®

eTOM v4.0
Customer
Strategy, Infrastructure & Product Operations

Strategy & Infrastructure Product Operations Fulfillment Assurance Billing
Commit Lifecycle Lifecycle Support &
Management Management Readiness
Marketing & Offer Management Customer Relationship Management
Service Development & Management Service Management & Operations
Resource Development & Management Resource Management & Operations

(Application, Computing and Network) (Application, Computing and Network)
Supply Chain Development & Management Supplier/Partner Relationship Management
Enterprise Management
Strategic & Enterprise Enterprise Risk Enterprise Effectiveness Knowledge & Research
Planning Management Management Management
Financial
14 Edit the footer by choosing & Asset
View/Master/Slide Master Stakeholder & External Human Resources
Management Relations Management Management
What is the SID
A Holistic Decompositional Information and Data Model,

defined in UML, defining knowledge related to each
NGOSS View
 Enables information to be represented in a standard
format using concepts and terminology defined by a
particular set of stakeholders
 Emphasizes extensibility through abstraction
 Models the Lifecycle of objects
Conceptually, a set of related languages describing
different aspects of an object

The Operations Level 2 Processes

Operations
Operations Support
& Readiness
Fulfillment Assurance Billing
Customer Relationship Customer Interface Management
Management
Selling
CRM Customer Billing &
Support & Problem Collections
Marketing QoS / SLA
Readiness Order Handling Management Management
Fulfillment Handling
Response
Retention & Loyalty
Service Management & Operations

Service Service Service Quality Service &
SM&O
Configuration Problem Management Specific Instance
Support &
& Activation Management Rating
Readiness
Resource Management & Operations Resource Resource

Trouble Performance
RM&O Management Management
Resource
Support &
Provisioning
Readiness
Resource Data Collection & Processing
Supplier/Partner Relationship Management

S/P Requisition S/P Problem S/P S/P Settlements
S/PRM Management Reporting & Performance & Billing
Support & Management Management Management
Readiness
Supplier/Partner Interface Management

Example Process Flows:

DSL Fulfillment
Customer Interface Management

CRM
Order Customer
Customer Billing &
Support &
Readiness Customer
Marketing Selling Relationship
Handling
Problem Management
QoS
QoS // SLA
SLA Collections
M
CR
Fulfillment Management
Management Management
Handling
Response
Retention & Loyalty
SM&O
Service Service &
Support & Service Service Quality
Readiness
Configuration Service Management
Problem Management Specific Instance
SM
& Activation Rating
Management
Resource Resource
RM&O Resource Trouble Performance
Support & Provisioning Resource Management
RM
Readiness
Resource Data Collection & Processing
S/P Purchase S/P Problem S/P S/P Settlements

S/P
S/PRM Supplier/Partner Relationship Management
Buying
Order Reporting &
Management
Performance & Billing
Support &
Management Management Management
RM
Readiness Supplier/Partner Interface Management
/ P
OSR Fulfillment Assurance Billing
S
Operations

Example Interactions Flow: Ordering (Fulfillment)

Cus tomer requests SP
offering
Customer Relationship Managem ent Customer Interface Management

Design
Customer Customer Confirmation by
Request Order Customer Completion
received c onfirmed R etention & Loyalty Engineering Design Advised to
Pr iority Requested Accepted by Customer
Billing &
Pr iority Advised Customer
Requested Customer Order Collections
Initiated Order Handling Management
Selling
Internal
Service Managem ent & Operations
Design Service Service Order
Requested Order Status Update Service
Initiated Activated
Service Details
Design
f or Billing
Completed
Ex ternal Supplier
Selection Required Se rvice Configuration & Activation
Internal Internal Resource

Service Details
Capacity Work Order Resource Activation Resource
Resource Managem ent & Operations for Assurance
Requested Capacity Initiatied Pr ovisioning Requested Activated Ex ternal
Reserved Completed Resource
Activated
Resource Provisioning & Allocation to Service Instance
Customer
Qo S/SLA
Management
Supplier/Partner Relationship Managem ent
Ex ter nal Component Requested
S/P Buying S/P Purchase Order Management Ex ternal Order
Issued

Example Process Dynamics Flow: Ordering (Fulfillment)
Customer Order
r equests SP Completion
offering Notification
Market Customer Interface

Product & Management Customer Interface
Customer Management
Customer
Customer Interface
Customer Order
Management
Request Confirmed Des ign Confirmation
Received Customer Order by Engineering Design
Initiated r equested Accepted by
Selling Order
Customer Completion advised
Handling
to Customer
Or der Handling Order
Handling
Pr iority Priority Advised
Or der Handling
Requested Des ign Requested
Retention &
Internal
Loyalty
Service Order
Des ign Completed Initiated
Service Activated
Service
Service Service Service Service Service
Configuration & Configuration & Configuration & Configuration & Configuration &
Activation Activation Activation Activation Activation
Resource
Resource Internal Activation
Resource
A llocation Work Order Internal Resource r equested Resource
( A pplication,
r equested Initiated Pr ovisionning Activated
Computing
Resource Completed
and Netw ork) Resource Resource
A llocated
Resource Pr ovisioning & Pr ovisioning &
Ex ternal Supplier required
Pr ovisioning & A llocation to A llocation to Service
A llocation to Service Service Instance Instance
Instance
Ex ternal Resource
Ex ternal Acrivated
Supplier/
Component
Partner S/P Buying S/P Purchase S/P Purchase
Requested
Order Order
Ex ternal Order Ex ternal Service Details

Issued Resource f or Billing
Activated
Service Details
for Assurance

Applying the SID
Shared Information Data

The SID Framework – Aligned with eTOM
Strategy, Infrastructure Operations

& Product
Market/Sales Product Customer
Service
Resource
Supplier/Partner
Enterprise Enterprise Common Business Entities

The SID Business Framework (GB922)

Market / Sales
Market Strategy & Plan Marketing Campaign Contact/Lead/Prospect
Market Segment Competitor Sales Statistic Sales Channel
Product
Strategic Product
Product Portfolio Plan Product Performance
Product Specification Product Offering Product Usage Statistic
Customer
Applied Customer Billing
Customer Customer Order Customer Problem Customer Bill Collection
Rate
Customer Interaction Customer Statistic Customer SLA Customer Bill Customer Bill Inquiry
Service
Service Service Applications Service Performance Service Strategy & Plan
Service Specification Service Configuration Service Usage Service Trouble Service Test
Resource
Resource Strategy &
Resource Resource Topology Resource Performance Plan
Resource Specification Resource Configuration Resource Usage Resource Trouble Resource Test
Supplier / Partner S/P Performance S/P Bill

Supplier/Partner S/P Interaction S/P Order
S/P Problem S/P Bill Inquiry
S/P Plan S/P Product S/P SLA S/P Statistic S/P Payment
Enterprise Common Business

Party Business Interaction
(Under Construction)
Location Policy Agreement

NGOSS SID – Product-Service-Resource

involvedProductOfferings
0..1 0..n
ProductOffering 1 0..n Product 1 1..n ProductItem 1
offeredAs hasProductItems
0..n 1
madeAvailableAs Service
serviceRealizedAs resourceRealizedAs
1
ProductSpecification
0..n 0..n
0..n 0..1 Resource
ResourceFacingService CustomerFacingService
involvedProductSpecs
1 1 0..n 0..n
cfRequiresRFServices
LogicalResource PhysicalResource
1..n 0..n 0..n 1..n

logicalResourcesForRFS
pResourceSupportsLResource
physicalResourcesHostRFS

Select SID Domains and Data Model for
Implementation
Product 1
* *
* * * 0,1
ProductTI ProductOfferingTI ProductSpecificationTI
* 1 1
0,1
Customer
* * *
1,* 1,* 1
Customer CustomerAccount CustomerOrderTI CustomerOrderItemTI
* * 1,* *
1
Service
1
CustomerFacingServiceTI * ResourceFacingServiceTI
1,*
*
1
Resource 1,* 1,* 1,*

* * * *
0,1 0,1
NetworkElementTI EquipmentHolderTI CardTI CTPointTI TTPointTI
* * 2..*
2..*
0,1 *
* 0,1 1
* 1
0,1 Trail
PhysicalLinkTI PhysicalPortTI * LogicalPortTI Connection
* *

Customer and Product domain model

LAN
ADSL
Mailbox
ProductSpecificationTI
Broadband + «AttrReq» id : CDMidType
*
ProductOfferingTI
Customer Connectivity + «AttrReq» characteristic : CDMstring
ADSL + «AttrReq» type : CDMstring
+ «Attr» parameterValue : CDMstring
+ «Attr» maxQuantity : CDMinteger
* ProductSpecification
+ «AttrReq» name : CDMstring
Customer + «AttrReq» description : CDMstring
+ «AttrReq» productNumber : CDMstring ProductOffering
+ «AttrReq» id : CDMidType
Customer
+ «Attr» customerStatus : CDMstring + «Attr» brand : CDMstring
- «Attr» validFor : CDMdatetime * + «AttrReq» id : CDMidType
+ «Attr» customerRank : CDMstring + «AttrReq» name : CDMstring
Account - «Attr» lifecycleStatus : CDMinteger
+ «Attr» description : CDMstring
1..* + «Attr» validFor : CDMdatetime
0..1
0..1 + «Attr» status : CDMstring
* * *
BusinessInteraction * 1
CustomerAccount * BusinessInteractionItem
+ «AttrReq» id : CDMidType 1..* + «AttrReq» interactionDate : CDMdatetime + «AttrReq» quantity : CDMinteger 1
+ «AttrReq» name : CDMstring *
* + «Attr» description : CDMstring 1..* + «Attr» action : CDMstring
+ «Attr» accountType : CDMstring *
+ «AttrReq» interactionDateComplete : CDMdatetime Product
+ «Attr» accountStatus : CDMstring
+ «AttrReq» interactionStatus : CDMstring
+ «AttrReq» name : CDMstring
*
+ «Attr» description : CDMstring
+ «Attr» productStatus : CDMstring
CustomerOrder
+ «AttrReq» productSerialNumber : CDMinteger
+ «Attr» assignedPriority : CDMinteger Request CustomerOrderItemTI + «Attr» validFor : CDMdatetime
+ «Attr» assignedResponsibilityDate : CDMdatetime
+ «AttrReq» detailInfo : CDMstring
ProductTI
CustomerOrderTI
Specific Customer
ADSL order
Resource domain model – Physical Resource

PhysicalResource
- «Attr» manufactureDate : CDMdatetime
Equipment - «Attr» otherIdentifier : CDMstring
- «Attr» powerState : CDMstring
- «Attr» serialNumber : CDMstring
+ «Attr» versionNumber : CDMstring
NetworkElementTI
*
+ «Attr» softwareVersion : CDMstring PhysicalDevice Hardware
+ «AttrReq» ipAddress : CDMstring
+ «Attr» hostName : CDMstring - «Attr» backplaneIndependent : CDMboolean - «Attr» depth : CDMstring
+ «Attr» password1 : CDMstring - «Attr» backplaneNumber : CDMinteger 0..1 - «Attr» height : CDMstring
+ «Attr» password2 : CDMstring - «Attr» configurationOrder : CDMstring - «Attr» measurementUnits : CDMinteger
*
+ «AttrReq» name : CDMstring - «Attr» deviceGroupID : CDMstring - «Attr» weight : CDMstring
*
+ «Attr» description : CDMstring - «Attr» isComposite : CDMboolean - «Attr» weightUnits : CDMinteger
+ «AttrReq» username : CDMstring - «Attr» canMixPower : CDMboolean = false - «Attr» width : CDMstring
ManagedHardware
PhysicalContainer - «Attr» additionalInfo : CDMstring

Equipment - «Attr» administrativeState : CDMinteger
- «Attr» hotSwappable : CDMboolean - «Attr» physicalAlarmReportingEnabled : CDMboolean = true
+ «AttrReq» equipmentStatus : CDMboolean
- «Attr» removable : CDMboolean - «Attr» physicalAlarmStatus : CDMinteger = 0
- «Attr» replaceable : CDMboolean - «Attr» coolingRequirements : CDMstring
*
- «Attr» hardwarePurpose : CDMinteger
EquipmentHolder
Card 0..1
0..1 + «AttrReq» holderStatus : CDMboolean
* - «Attr» isConfigurablePhysically : CDMboolean
- «Attr» daughterCardInstallStatus : CDMinteger CardTI
- «Attr» isMotherBoard : CDMboolean + «AttrReq» id : CDMidType
- «Attr» slotLayout : CDMstring + «Attr» name : CDMstring
- «Attr» slotsRequired : CDMinteger + «Attr» description : CDMstring
+ «Attr» hardwareVersion : CDMstring + «AttrReq» type : CDMstring
0..1
EquipmentHolderTI
*
PhysicalPort + «AttrReq» position : CDMinteger
+ «AttrReq» portNumber : CDMinteger + «Attr» description : CDMstring
- «AttrReq» typeOfPPort : CDMinteger
port - «Attr» vendorPortName : CDMstring
PhysicalPortTI
PhysicalLinkTI
+ «AttrReq» id : CDMidType * + «AttrReq» description : CDMstring
+ «Attr» name : CDMstring
+ «Attr» description : CDMstring 0..1 + «AttrReq» id : CDMidType
+ «AttrReq» adminStatus : CDMinteger
+ «AttrReq» busId : CDMstring
+ «AttrReq» operStatus : CDMinteger
+ «AttrReq» index : CDMinteger
Applying Use Cases
Example: Order Handling Business Use Case
Pre-Order OrderProcessing
Processing
ReceiveOrder
Amend Cancel Request
Order Order
«extend» «extend» ValidateOrder

«include»
Request
Sales
CustomerInterface «include»
AnalyzeOrder
Feasibility
OrderHandling «include»
Customer
Use Case Process
Order
«include»
«include» «include» «include» Authorize

Supplier
«include» Credit
Partner
«include»
Track Manage Complete Isssue
Order Jeopardy Order Order
Internal NOC
Engineering

Example: Business Flow for Product Ordering
Customer Order
requests SP Completion
offering Notification
Market Customer Interface

Product & Management Customer Interface
Customer Management
Customer
Customer Interface
Customer Order
Management
Request Confirmed Design Confirmation
Received Customer Order by Engineering Design
Initiated requested Accepted by
Selling Order
Customer Completion advised
Handling
to Customer
Order Handling Order
Handling
Priority Priority Advised
Order Handling
Requested Design Requested
Retention & Internal
Loyalty
Service Order
Design Completed Initiated
Service Activated
Service
Service Service Service Service Service
Configuration & Configuration & Configuration & Configuration & Configuration &
Activation Activation Activation Activation Activation
Resource
Resource Internal Activation
Resource
Allocation Work Order Internal Resource requested Resource
(Application,
requested Initiated Provisioning Activated
Computing
Resource Completed
and Network) Resource Resource
Allocated
Resource Provisioning Provisioning
External Supplier required
Provisioning
External Resource
External Activated
Supplier/
Component
Partner S/P Requisition S/P Requisition
Requested
External Order External Service Details

Issued Resource for Billing
Activated
Service Details
for Assurance

Describe Use Cases

Use Case Messaging

OnLine EAI Individ Billing Voicemail
Simulation server
1. Add new subscriber
2. Perform credit check
3. Result
4. Add subscriber/product(s)
5. Result
6. Add subscriber/service
7b. Reject
7c. Add trans to queue
7d. Subsriber added to queue
8. Resume transaction: Add subscriber/service
9. Result
10. Service added

NGOSS Lifecycle and Methodology
address all stakeholder views

No big bang project, must use tools to make knowledge visible and manageable through
each solution project iteration
Business System
Design Standards & Process

Business Scope, Goals, Missions
• System Architecture
• Business Process
• Policy Model
• Business Policies
Knowledge Base • Information Model
• Business View Info Model
Repository of • System Contract
• Business Contract
Reusable Best
Practices – process,
Deployment policy, capabilities, Implementation
etc.
Operational Environment Implementation Choices
• Component Instance • Components

• Policy Instance • Policy Spec.
• Data Instance • Data Model
• Contract Instance • Contract Implementation

Implementing Real Solutions Using The NGOSS Methodology

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Implementing Real Solutions Using The NGOSS Methodology

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Drepturi de autor:

Formate disponibile

Implementing Real Solutions

Using the NGOSS Methodology

NGOSS Compliant Architecture

Business Layer Business Process Dashboard

Common Communications Vehicle

Product Message Bus

Data Exchange Capability

2 Edit the footer by choosing View/Master/Slide Master

NGOSS (Lifecycle Methodology)

3 Edit the footer by choosing View/Master/Slide Master

Business Capabilities, System Capabilities,

Service Providers Service Developers

4 Edit the footer by choosing View/Master/Slide Master

Service Provider Business Perspectives

What Should an NGOSS Methodology Include?

 Formalized expression of Business Problem/Solution

6 Edit the footer by choosing View/Master/Slide Master

Where did NGOSS come from? TOM

Customer Interface Management Processes

Information Systems Management Processes

Service Service Service Service

Network Element Management Processes

Physical Resource and Information Technology

Strategy, Infrastructure & Product Operations

Marketing & Offer Management Customer Relationship Management

Service Development & Management Service Management & Operations

Supply Chain Development & Management Supplier/Partner Relationship Management

Financial & Asset Stakeholder & External Human Resources

NGOSS SANRR Methodology Iterate with

SCOPE : Define Solution Boundary including Solution Mission Goals,

ANALYZE: Document existing (legacy) and desired environments with

NORMALIZE: Map current view onto common vocabulary to achieve a

RATIONALIZE: Examine normalized model for needed changes (Gap

RECTIFY: Modify, delete or add functionality (Contractually Specified) to

8 Edit the footer by choosing View/Master/Slide Master

NGOSS Lifecycle with Iteration Using Iterate with

Business Capabilities, System Capabilities,

Service Providers Service Developers

eTOM, SID, TNA

NGOSS – New Generation OSS

Challenge ess isis

InInt essi ig tioion

Execute the Implement

Business the Business

11 Edit the footer by choosing View/Master/Slide Master

NGOSS – New Generation OSS

& D ssAA esss

InI nt ssi ig tioion

12 Edit the footer by choosing View/Master/Slide Master

enhanced Telecom Operations Map

Enhanced Telecom Operations Map®

Strategy, Infrastructure & Product Operations

Service Development & Management Service Management & Operations

Resource Development & Management Resource Management & Operations

Supply Chain Development & Management Supplier/Partner Relationship Management

What is the SID

A Holistic Decompositional Information and Data Model,

15 Edit the footer by choosing View/Master/Slide Master

The Operations Level 2 Processes

Retention & Loyalty

Service Management & Operations

Resource Management & Operations Resource Resource