COMMUNICATION

BREAKDOWN
OVERCOMING COMMUNICATION
BREAKDOWN STRATEGIES
 SENDER-ORIENTED BARRIERS
•Poor structures of message
• This happens when the sender fails to
organize properly the ideas in his or her
message. The receiver then becomes confused as
to the sender’s true content or intent.
• Barriers to Communication
• There are instances when miscommunication and
misunderstanding occur because of certain barriers. To
become an effective communicator, you should recognize
these barriers that hinder the communication process. This
will enable you to control the situation, reset conditions,
and start anew.
• Kaul (2000) classifies two types of communication
barriers: sender-oriented and receiver-oriented.
•Noise
• In the context of oral communication, this
refer to sounds that impede the transmission of
ideas. In the context of nonverbal communication,
noise may also refer to facial expressions or
bodily gestures that distract the receiver from
understanding the message.
•Faulty choice of words
• This occurs when sender uses terms that are
suggestive or ambiguous in meaning. This blurs the
true content of the sender’s message. Also, the
sender may use terms that understate or
exaggerate the idea. Or the terms may be too
difficult for the receiver ( if his or her vocabulary is
very limited.)
•Inappropriate quantity of information
• Here, the sender reveals too little or
too much information. In the case of the
former, the receiver will struggle to fill in
the gas of the message. In the case of the
latter , the receiver will not be able to
process the ideas efficiently.
 B. RECEIVER-ORIENTED BARRIERS
•Poor retention of ideas
•- This happens when the receiver fails to
remember points from the sender’s message. If
the receiver does not retain ideas well, he or she
will get lost in the flow of the sender’s ideas.
•Inattentive listening
•- This happens when the receiver pay little or no
attention to the sender’s message. This may be
the receiver is not interested in what the sender is
saying, or the receiver is thinking of other things
while the sender is speaking.
• Tendency to evaluate
• The receiver judges the validity of the sender’s message even
before the sender finishes communicating. In this case, the
receiver does not pay attention to the rest of the sender’s
message because the receiver has already rendered
judgment.
• (Hasty evaluation may be caused by the receiver’s attitudes,
prejudices or knowledge that is in conflict with the sender’s
message.)
•How to Avoid
Communication
Barriers?
• Butterfield (2009) offers the following tips in order to void
communicative barriers.
• Use appropriate language. Choose the best terms to convey your ideas.
• Make the delivery of your message clear. Avoid using filler words like
“maybe”, “a little bit”, or even “um”. Make your message concise
• Send consistent signals. Your nonverbal cues should be synchronized
with your verbal delivery.
• Reduce physical distractions. Stay away from background noise,
interruptions, and uncomfortable temperatures.
• if we avoid communicative barriers, we can put across our message
more efficiently