Process Mapping (As-Is)

Map Existing Processes

The objective is to redesign any process in the

organization
This requires developing a deep understanding of
the current status for processes in the organization
in order to:
 Provide basis for developing the services / processes
framework
 Set the change boundary
Accompanied by a similar understanding of the
organization strategy, goals, objectives, structure,
challenges, legal and social frameworks and all
other related aspects that might affect the redesign.
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 Business Process redesign methodology in four stages

Activities: Deliverables:
 Interview process owners  Parameters for each process
 Interview experts and  Process flows at workplace level
stakeholders if needed
 Map and document process
steps and key performance For process documentation; it’s
parameters advised to use international standard
 Understand underlying format such as Business Process
performance drivers Modeling Notation (BPMN) or unify a
standard notation and work
 Process steps according to it in developing the
 Rules and regulations flowcharts.
 IT support
 Legal environment
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 Map existing processes

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 Description - process

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 Description – process step

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 Description - role

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 Description – IT application

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 Description – data collection

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Employee
Company
Work Permit process flow To-Be

Initial state:
Final state:
-Company employee has acquired an entry
Request Receive
- Company employee has a physical Work
visaWork
at MoFA
Permitor embassy, and requests a physical WP
Permit in his hand.
Work Permit at the Labour Office.

Save employee
HR Officer
Company

data on disk
Physical
WP
Upload data at
Receive
Labour Office Pay WP fee
payment receipt
Computer Department

Issue
Labour Office

Data OK
physical WP
Employee

WP
WP Check
Payment Data incorrect
Fee Employe Correct
receipt
e empl. data
data
Branch Officer
Bank

Receive payment
and return receipt

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