Health,

Safety, Security,
Environment
(HSE)
INTEGRATED
LECTURE-4 MANAGEMENT
SYSTEM
05.02.2019 Dr S K NANDA
An Integrated Management
System (IMS) integrates all of an
organization's systems and process
considers it to be one complete
framework.
It enables organization to work as
a single unit with unified objectives.
The principle objective of IMS is the
commitment for :
Increased performance,
Employee & customer satisfaction,
and continuous improvement.
Characteristics
Integrated Management System is one
that addresses all of your objectives to
meet the needs of the various
management systems operating within
a single business.
System is relevant to any organization,
regardless of market trends.
May be considered as a source for any
organization- for increased efficiency
and effectiveness, and cost reductions
while minimizing the disruption caused
by several external forces.
QMS Quality Management System

Environmental
EMS Management System

Safety Management
SMS System

Energy Management EnMS

System

Information Security
ISMS
Management System
QMS Quality Management System
It is a set of policies, processes and
procedures required for planning and
execution (production/development/
service) as the core business area of
an organization.
It represents the areas that can
impact the organization’s ability to
meet customer requirements.
ISO 9001 Quality Management
Systems
EXAMPLE AS9100 Aerospace & Defense
ISO 13485 Medical Devices
TS 16949 Automotive
 Environmental Management
EMS System
An Environmental Management
System (EMS) determines and
continuously leads to improve
and also to project the
environmental position and
performance organization.

ISO 14001 Environmental

Management Systems
SMS Safety Management System
An OHSMS determines and
continually improves an
organizations Health and Safety
position and performance.
It follows an outline and the
same is managed like any other
facet of a business - such as
with marketing or engineering
functions.
OHSAS 18001 Occupational
Health and Safety Management
Systems
 EnMS- Energy Management System
It determines and continually
EnMS improves the organizations’ energy
usage and impact.
ISO 50001 Energy Management
System
ISMS – Information Security
ISMS Management System
The Information Security
Management System determines
how your organization should
organize and manage its
information security.
ISO 27000 Internet Security
Management System
VARIATIONS
Integrates two or more standards
from different disciplines into one
Example:
ISO 9001, ISO 14001, OHSAS 18001
Combines two more standards from
the same discipline into one.
Example: ISO 9001, AS9100
Intended for use by organizations
who are implementing an Integrated
System
Example : PAS 99
THUS IMS
 INTEGRATED MANAGEMENT
SYSTEM PROCEDURE
MANUAL
It is a codified document .
It is internal publication .
It is controlled by the Corporate
Quality, Environment and Operational
Health and Safety Department.
It is enjoined that anyone having the
possession of this document must
ensure that it is up to date in all
respects by :
Checking Group-of Corporate Quality,
Environment & OHS Department.
 Structure
IMS comprises the systematic presentation
of 9 Sections as under:
Sec. No Sec. Brief/Contents
PRESENTATION
01 PURPOSE AND SCOPE
02 STANDARD REFERENCES
03 TERMS AND DEFINITIONS
04 INTEGRATED SYSTEMS(Mode)
05 RESPONSIBILITY OF
MANAGEMENT
06 RESOURCE MANAGEMENT
07 CARRYING OUT THE WORK
08 MEASUREMENTS, ANALYSIS
& SYSTEM IMPROVEMENTS
09 ANNEXES
 PRESENTATION

ISSUE
Of
Document
MODIFICATION
 01 PURPOSE AND SCOPE
1 PURPOSE
This document lays down and describes the
minimum requirements so as to satisfy the
following requirements:
Applicable legislation and regulations
specifically those specified by clients,
including requirements for delivery and
subsequent activities.
Those specific requirements that are not
established by clients but are necessary to
increase customer satisfaction.
Required to promote R&D
Essential to respect the environment; and
Promote Operational Health System and
necessary measures to prevent risks.
2 SCOPE
The document must lay down the general
framework for the development and application.
It is mandatory for all the individuals working in
a specific area/industry for Managing the
Integrated Management System.
Examples;
Consultancy Services: Studies and Projects and
other project related activities .
The management servises : Supervision, control
and monitoring .
Engineering Services: Building construction,
Hydraulic works, Infrastructure & Industrial
Facility.
Health and safety coordination both in the
design stage and during construction
 02 STANDARD REFERENCES
The document must be prepared in
accordance with the requirements laid down in
accepted standard procedures.
Examples may be listed as:
UNE-EN-ISO 9001 'Quality Management Systems: Requirements';
UNE-EN-ISO 9000 'Quality Management Systems: Fundamentals and vocabulary';
UNE-ISO 10005 'Quality Management Systems: Guidelines for Quality Plans';

UNE-EN-IS0 14001 'Environmental Management Systems: Requirements and

guidance on use';
UNE-EN-ISO 14004 'Environmental Management Systems: General guidelines on
principles, systems and support techniques';

UNE 166000 'R&D management: R&D activity terminology and definitions';

UNE 166002 'R&D management: R&D activity terminology and definitions';

OHSAS 18001 "Occupational Health and Safety Management Systems:

Requirements"; and
OHSAS 18002 'Occupational Health and Safety Management Systems:
Directions for implementing the OHSAS 18001 standard'.
 03 TERMS AND DEFINITIONS
C1 The definitions of the concepts laid down in
various basic standard may be used and
specified in the proposed document along
with specific reference.
Special attention must be given to the fact
C2 that its broad sense of document and it is
properly communicated / given to the user.
C3 In order to facilitate the knowledge and
application of the rules, set in basic
standards and their requirements must be
compatible with the requirements of
Integrated Management System.
C4 It may include variations, if any and the
same must be associated with the valid
comments and observations.
 Remarks
The chapters and sections of the
R1
Manual follow the basic standard and if
necessary a new sub-sectioncan be
introduced so as to incorporate the
following objectives:
Identification and fulfillment of basic
requirements and
R2 It must accomplish general
procedures in the proposed document
w.r.t.:
General requirements ,
Control of documents,
Control of records
 4. INTEGRATION OF SYSTEMS

4.1 GENERAL REQUIREMENTS

4.2 DOCUMENTATIONS

4.2.1. General requirements

4.2.2. I M S Manual requirements

4.2.3. Control of documents

4.2.4. Control of records

 Health,
Safety, Security,
Environment
(HSE)
INTEGRATED
LECTURE-4/2 MANAGEMENT
SYSTEM
07.02.2019 Dr S K NANDA
04 INTEGRATION OF SYSTEMS
The Integrated Management System is
developed and documented in the form of a
Manual comprising of following elements:
1. The Quality of OHSA and
2. Established R & D objectives.
3. The documentation procedures are listed
in annexure.
4. The records stated in separate section of
Occupational Health and Safety Plan.
Remarks:
The procedures may be supplemented by mandatory
written instructions or other documents like-
memorandums or meeting minutes.
The System may also be supplemented by guides/
with recommendations aimed at providing guidance on
other aspects.
4.1 GENERAL REQUIREMENTS
1.The availability of basic documents like:
ISO 14001:2004: OHSAS 18001:2007: UNE 166002:2006
2.The processes and tools that is considers necessary for
the development and application
Direct or from production.
Indirect, ancillary or support.
Management or strategic processes.
3. The sequence and interaction of the above processes
are given in separate sections
These are related to the specific completion process
and control of the tests
These are that are analyses by the laboratories.
These are identified and laid down in the
corresponding manuals /procedures.
4. The documented procedures that are set out in the
Integrated Management System need to be accessible
on the Group's intranet
5. The environmental scope need to defined in separate
section of the Manual
4.2. DOCUMENTATION REQUIREMENTS
4.2.1. General requirements
Basic Documents required may be
like:
(UNE-EN-ISO 14001:2004: 4.4.4; OHSAS
18001:2007: 4.4.4; UNE 166002:2006: 4.1.2).
The purpose and scope of the Integrated
Management System procedures shall apply
to the R&D activities within its purview.
The general procedures that apply to a
specific contract may be examined by the
client.
Procedures specifically developed for a
contract are included in the Group's Quality
and Environment Plan.
 BASIC CONTENTS
 The Integrated Management System is developed
and documented in the form of Manual and
comprises the Quality, OHS and R&D-Policy
objectives.
 The documented procedures which can be
supplemented by written instructions or other
documents.
 With the lists and summaries of the legal
requirements applicable to each of work centers.
 The planned programs and resources for fulfilling
the aforementioned objectives and goals,
whenever their characteristics.
 With the Occupational Health and Safety Plan as
its main management and application tools viz.
occupational risk assessment and preventive
action planning.
4.2.2. I M S Manual Structure
It follows the structure and norms of the UNE-EN-
ISO 9001 standard.
It enable the application of the UNE-EN-ISO
14001, OHSAS 18001 standards:
► Some chapters e.g. 4. , 5. , 6. , 7. and 8. ,
together with the requirements may be laid
down for compliance with the basic standard.
(Example: ISO 9001)
► This combination comprises the requirements
for compliance with the equivalent
requirements of various other standards.
(Examples-ISO14001,OHSAS 8001
► Wherever applicable, each chapter and section
heading includes
The title of the corresponding annexes
The specified policy and
References/Glossaries.
4.2.3. Control of documents
The Corporate Quality, Environment and
OHS Department identifies and
permanently updates the Manual,
procedures and general formats of the
Integrated Management System
Procedures have been laid down for
the general methods for guaranteeing
the Integrated Management System.
Integrated Management System ensures
the inclusion of consultancy work or
work related to site management,
control and monitoring.
The document must comply with the
requirements laid down in the basic
standards.
Any uncontrolled document must not be
included in Integrated Management
System documents.
The process must ensure following
four(4) documents :
'Identification of documents and records’
'Integrated Management System
documentation control’
'Project documentation storage’
'Works documentation storage’
Example Control of documents
UNE-EN-ISO 14001:2004;
OHSAS 18001:2007 & UNE 166002:2006
4.2.4. Control of records
Lay down the general
requirements for the
identification, collection,
encoding, filing, storage,
protection, retention time,
retrieval for final destination(IMS).
The specific nature of certain
record procedures shall also be
developed in accordance with
consultation of client or parent
executing agency.
Some vital example are:
The education, training, skills and experience
of personnel.
Initial design and development data.
The review and verification of the design and
development, and validation.
The changes to the study and project
documents approved by the client.
The nature of the non-conformities and
whatsoever subsequent action.
Identification of environmental issues.
The different activities and performances in
OHS (documentation on accidents, incidents,
health surveillance, delivery of personal
protective equipment, meetings of SST, etc.).
Audit and Inspection reports etc.
05 MANAGEMENT RESPONSIBILITIES
5.1 MANAGEMENT COMMITMENT
5.2 FOCUS ON THE CLIENT
5.3 QUALITY, ENVIRONMENT, OHS AND R&D
5.4 PLANNING
5.4.1 Quality, Environment, OHS and
R&D Objectives
5.4.2 Process Planning
5.5. RESPONSIBILITY, AUTHORITY AND
COMMUNICATION
5.5.1 Responsibility & Management
authority
5.5.2 Management Representative
5.5.3 Internal Communications
5.6. MANAGEMENT REVIEW
05 MANAGEMENT RESPONSIBILITIES
5.1 MANAGEMENT COMMITMENT
The CEO is fully aware of the Integrated
Management System principles and
communicates to all the individuals so as to
demonstrates his commitment and
compliance with the requirements laid down
in the basic standards by means of the
following:
a) The definition and its publication in
accordance with the provisions laid
down in section also the transmission
and circulation among all the
individuals.
b) Satisfying the client requirements as per/
in accordance the allocation of the:
necessary resources that too in
accordance with the laid down
provisions.
c) Monitoring & Reviewing effectiveness of
base document.
d) Allocating the technical means and
necessary authority in order to start up
actions to related to the environment
d) The services provided to clients or to the
Integrated Management System itself-
like recognizing, indicating and
registering any complaint that affects
quality, OHS or the environment.
 5.2 FOCUS ON THE CLIENT
The working Group understands the term client,
from the point of view of OHS,
To guarantee the fulfillment of the legal
requirements laid down in its policy regarding:
a) The determination, satisfaction and
continuous improvement of the needs of its
clients, the environment and those
concerning OHS.
b) The legal requirements applicable in the
Environment,
Legislation/non legislation
Services
C) It describes the method for evaluating legal
compliance periodically within the field of
OHS Services .
 5.3 QUALITY, ENVIRONMENT, OHS AND R&D
The Head determines the Quality, Environment,
OHS, R&D and Sustainable Development Policy
and the corresponding commitment to
compliance.
This work is assigned to duly trained, motivated
and skilled personnel who are equipped with the
appropriate resources.
Directors and managers are responsible for their
staff carrying out the work that may affect
quality or OHS or generate a significant
environmental impact, in accordance with the
provisions laid down in the Manual.
It is essential that all working Group staff know
and understand this document .
All personnel are responsible for knowing and
applying the part of the Integrated Management
System that concerns their work..
 REMARKS
1
Manual, comprises procedures or instructions in
force when the contract is signed and the
applicable for aforesaid OHS conditions. The
assigned responsibility shall not be delegated.
2 The revised Integrated Management System
contains, as a permanent feature to be taken into
consideration described in terms of:
* The revision of the policy content,
* Checking that- it adapts to the purposes
of the organization ;
* The inclusion of a commitment to
comply with the above-mentioned
requirements
* improving the efficiency of IMS.
3 The effective circulation of policy to all staff by
publishing it on the company intranet and placing a
printed copy on the notice board as well as by
handing out to every new Group employee a set.
 5.4 PLANNING
5.4.1 Quality, Environment, OHS and
R&D Objectives
Yearly quantitative and qualitative goals which
are consistent with the defined policy, the legal
requirements and other requirements signed by
Competent authority
It includes the specific characteristics of each
general or regional area, delegation, division or
department.
The degree of compliance with the objectives
is reviewed in the annual meetings attended by
head of executing agency and other authorized
members.
The specific planning required for a contract or
work assignment OHS, Annual Health and
Safety Action Planning is included in the
general OHS planning for the whole year.
 5.4.2
Integrated Management System Planning
(ISO 14001 :OHSAS 18001: UNE 166002)
The respective committees like of Quality,
Environment and OHS Unit proposes the
required alterations in the following
sequence:
areas responsible for implanting the
Integrated Management System and the
objectives.
The calendar or programme for
implementation.
The specific and measurable human,
financial and material means required to
fulfill the various objectives.
These are approved by competent authority
and incorporated in the Manual /work schedule
5.5. RESPONSIBILITY, AUTHORITY AND
COMMUNICATION
5.5.1 Responsibility & Management authority
Each unit of organization may have a director,
manager or person responsible whose authority
and responsibility for managing and applying
the requirements of the Integrated Management
System
The assigned tasks is laid down in this Manual
and in the Integrated Management System
documents listed in annexure of the Manual.
With respect to R&D work, the R&D
Management Committee and the project team
assume the responsibility and authority
assigned to the Quality Committee, the project
managers and Technical Team Leaders (TRA)
 5.5.2 Management Representative
This may be regarded as delegation of
powers under Base document and are
included in a separate section of proposed
Manual.
1. Head
2. Corporate Director of Quality, Environment
and OHS
3. Corporate Technical Director(Economic)
The Head allocates the responsibility and authority
corresponding to a Management representative, to the
Corporate Director of Quality, Environment and OHS,
Likewise, he allocates the responsibility and authority
corresponding to a Management representative, as per
section to the Corporate Technical Director, equipping
both with the technical and economic means that are
considered to be necessary .
 5.5.3 Internal Communications
The following areas provide relevant information
on the Integrated Management System and its
effectiveness to the working group:
1. The Corporate Administration Department, the Corporate
Human Resources Department and the Health and Safety
Service
Provide information and documentation to new
employees when they join the Group.
2. The Corporate Quality, Environment and OHS
Department and the Corporate Technical Department
Offer courses on the Integrated Management System and
publish the Manual and procedures,
The memoranda to employees and the minutes of the
Integrated Management System review and follow-up
meetings to the whole governing body and publish news
concerning the Integrated Management System on the
intranet post-it.
3. The CEO provides information during the annual general
meeting , Regular System follow-up meetings held with
corporate and business areas and technical departments.
5.6. MANAGEMENT REVIEW
Once a year, the Quality Committee reviews the
Integrated Management System for Senior
Management at a meeting presided by the CEO,
to:
Analyze and review the effectiveness of the
Integrated Management System and the
compliance with legal requirements, together
with the commitments made to the client &
those acquired with other interested parties;
Assess the opportunities for improvement
and the need to make changes to the
Integrated Management System, the policy,
the objectives and the targets;
To review the goals and objectives of the
Integrated Management System and
incorporate the new goals and objectives.
This review is complemented with other follow-up
meetings aimed exclusively at doing a follow-up
of the Integrated Management System and its
objectives.
Regardless of the above meetings, the Corporate
Technical Director and the Corporate Quality,
Environment and OHS Director permanently
assess the effectiveness of the Integrated
Management System and its compliance with the
objectives, reporting their findings to the other
members of the committee in accordance with
the provisions laid down in separate section .
If significant deviations are detected, the CEO
and the person responsible for the affected area
are informed in an extraordinary meeting to
establish the necessary corrective actions and
provisions.
A record of the minutes of these meetings is kept
and disseminated to all staff via intranet.
6. RESOURCE MANAGEMENT :
Human resources , Infrastructure &
Working environment
6.1. RESOURCING
6.2. HUMAN RESOURCES
6.2.1 General considerations
6.2.2 Competence, Training &
Awareness
6.3. INFRASTRUCTURE
6.4. WORKING ENVIRONMENT
 6. RESOURCE MANAGEMENT
Human resources , Infrastructure &
Working environment
6.1. RESOURCING –
The directors and managers shall notify their
immediate superior of the financial, human or material
resources needed to manage, execute, verify or audit the
work, apply the Integrated Management System.
The Director concerned reviews and resolves the issues.
If new staff are needed, he or she will work together with the
Corporate Human Resources Director to recruit them.
The Human Resources facilitates to complete the work
smoothly or products required by the clients and/or interested
parties are laid down in the Quality Management Plans in
accordance with the provisions laid down in separately.
Senior Management allocates as many resources as needed to
meet the goals set forth in its Integrated Management System
policy, including both material (including technological and
financial resources) and human.
These are specified in the OHSP and programmed every year
in the Annual Health and Safety Action Planning.
6.2.1 General considerations
Motivational Policy:
Senior Management adopts this policy in
proposed manual for the following
reasons:.
To motivate and encourage company
staff Help them realize the
importance of satisfying clients'
needs,
Respecting the environment,
Promoting OHS practices and
Seeking innovative solutions, Senior
Management adopts this policy as
indicated in
proposed manual.
6.2.2 Competence, training and awareness
The Corporate Quality, Environment and
OHS Department and OHS Services provide
respectively the general and specific
training on:
Quality,
Environment,
R&D, and
OHS needed
This is essentially to fulfill for their tasks in
accordance with the provisions of the ISM.
The Corporate Operations and Human
Resources Department keeps updated
records of the qualifications, experience
and training of staff, as well as the
minimum skills required
6.3. INFRASTRUCTURE
To carry out its work, working group requires
to know the specific objective/reason for
infrastructure e.g. office computers, air
conditioning and laboratories equipments
and for their associated R&D activities.
There may be special equipment and
facilities for which special procedure or
specifications are laid down in the in the
proposed manual and
Procurement procedures along with relevant
instructions are also be included.
If an infrastructure is required for any other
activity not included in the above point, it
shall be determined whether it is required to
be purchased or not to purchase it or adapt
an existing infrastructure
6.4. WORKING ENVIRONMENT
Field / laboratory work and associated R&D
activities, may require specific
environmental conditions for certain tests ,
such needs are as laid down and specified
in Base Standards.
Specific requirements from such
/corresponding manuals including the
operating procedures and instructions, the
necessary human element is must be pre-
elaborated to the working group for
effective preparation/functioning of IMS
Manual.
Consequently, the required working
environment of an office need to be
specified .
 Health,
Safety, Security,
Environment
(HSE)
INTEGRATED
LECTURE-4/3 MANAGEMENT
SYSTEM
12.02.2019 Dr S K NANDA
 Components of IMS

7. CARRYING OUT THE WORK

8 . MEASUREMENT, ANALYSIS AND

IMPROVEMENT

9. ANNEXES
7. CARRYING OUT THE WORK
7.1. PLANNING THE SERVICES
7.2. PROCESSES RELATED TO CLIENTS
7.2.1 Determining service requirements
7.2.2. Reviewing service requirements
7.2.3. External communications
7.3. DESIGN AND DEVELOPMENT
7.4. PURCHASES
7.5. PRODUCTION AND SERVICE PROVISION
7.6 CONTROL OF MONITORING AND
MEASURING EQUIPMENT
7.7 R&D ACTIVITIES
7.1. PLANNING THE SERVICES
1
a) The general methods used like :
Identify various environmental issues
and impacts.
b) The specific procedures are laid down
in each contract
These are well defined and
documented in the Quality &
Environment Management Plan.
This essentially requires –
Knowledge of quality objectives
The service requirements and
The specific procedures.
Learning and improving daily work or
procedures or solutions leads to improve
future work, and organization through
timely issue of reports.
 2

During the planning - ultimate goal is to

satisfy clients
- while the work is being done
- once it has been completed,
Planning must fulfil - the services agreed to
in the contract both objectively and
demonstrably,
It must prove technical competence in the
subject field of the contract.
Risk assessments are carried out at the
Planning stage to identify the operations
and activities linked to OHS hazards.
Risk assessments are used to determine the
controls required to manage/eliminate the
risks or reduce them.
 3

Planning the services specifically deals with :

-
Technicalities & information about
the service
- Its modifications , if any
- client's satisfaction
- attitude(including complaints)
Planning of work may be discussed
under following heads:

A Environment Management Plan

B Planning of the Procedure Manual
C Consultancy work Planning
 A Environment Management Plan
It is structured as follows : 4

1. The scope
2. The general or specific agreements
3. The reference to the documents-
that contains the fundamental definition
and other basic details including rules or
legal or statutory requirements.
4. The plan or tasks-
required for execution monitoring and
approval of the consultancy work at
design stages.
5. Technical documentation.
6. The details of deliveries to the client.
7. The special IT support .
 5
B
Planning of the Procedure Manual
It lays down or refers to the documented
procedures that are applicable to the
work and, in particular, to the following
stages/conditions :
Procedures which are required by
basic standards,
Procedures indicated by the client,
Inspection point programs,
Control and monitoring work,
The environmental issues including
legislation and legal implications/
requirements.
 Consultancy work Planning
6
C
The activities consultancy work
planning are described as under :
The list of activities and documents
containing related to the
corresponding specialties
Systematic Preparation of essential
documents to fulfil the contract.
The quality and environmental
requirements.
The related records that facilitates and
also provide evidence and ensures -
that document meet the necessary
requirements of consultancy work.
 7.2.1 Determining servicer requirements
The processes necessary for different
requirements indicated as below:
(A) The technical:
The Quality, Cost and Time - related
requirements- for the service requested by
the client .
These are essentially defined during the
preparation of the technical proposal.
(B) Legal and regulatory requirements
Related to the work.
(C) Environmen related requirements:
OHS requirements- related to the work;
7.2.2. Reviewing service–related requirements
Check weather - the requirements of the
product or service to be provided have been
included and clearly defined.
Find - if the proposal meets the requirements
of the specifications. If not, then recheck the
exceptions that have been stated in the
proposal.
Fill the review sheet and file the same with the
proposal.

7.2.3. External communications

Any verbal or written communication from the
client or interested parties which is directly or
indirectly related to a specific contract need to
be registered, analyzed and replied to in the
shortest possible term by the project manager.
7.3. DESIGN AND DEVELOPMENT
Procedure for 'Design and development control'
lays down the general control measures
applicable during the preparation of the designs.
It relates the preparation of studies and reports.
It should be ensured that all individuals involved
in the preparation of a project- carry out their
tasks in accordance with the specific document
as described below:
Use well - defined procedure.
The detailed procedures guidelines and
instructions are indicated in the corresponding
Quality Plan .
In accordance with legal requirements and
Technical specifications.
7.4. PURCHASES

Based on standard definition of the Integrated

Management System gives special importance
to the sub-contracting process.
As a service provider it must aim at client
satisfaction,
The Screening Group must include the
subcontractor to meet the client's
requirements.
Suppliers are selected based on the ability to
meet the order requirements with respect to
Quality, Environment and OHS.
Assessment and reassessment of quality must
be in accordance with set procedure.
7.5. PRODUCTION AND SERVICE PROVISION
1
This section includes:
Control of production and service provision.
Validation of processes for production and
service provision.
Identification and estimation of Client’s
requirement.
Preservation of standard of product.
Control Procedures
It includes supervision or monitoring work and
shall be adapted to the contract in its Quality
and Environment
Management Plan.
That the 'products' provided by Working Group
are - the documents that make up the designs,
studies or reports.
Organizations controlled by the working 2
Group, are : associated with
environmental aspects that can generate
one or more of the following
environmental impacts:
Alterations to the landscape, flora or fauna;
Alterations to historical, artistic or cultural heritage;
Alterations to pollution of the atmosphere, soil,
surface or ground water;
Consumption of water, energy, natural resources and
manufactured products;
Light, noise, vibration or odour emissions;
gas emissions ;
Discharges to the ground, drains or surface water.
Ggeneration of gaseous, liquid or solid waste
(routine or accidental)
Radioactive contamination
Noise pollution (routine or accidental).
7.6 CONTROL OF MONITORING AND
MEASURING EQUIPMENT
Measuring equipment' specifies the
methods required to:
Link the tests or measurements with
the instruments used;
Ensure that the measuring equipment
gives reliable measurements by
identifying them and setting
maintenance, calibration and other
control programs; and
Generate and maintain records of the
condition and calibration status of
measuring equipment
 7.7 R&D ACTIVITIES
R&D COMMITTEE:
Use of R&D tools like
Technology forecasting, Technology
prospecting, Creativity, and External &
Internal analysis.
Identifying and analyzing threats and
opportunities to specific project.
Analyzing and selecting R&D ideas.
Planning, monitoring and control of the
project backlog.
Technology transfer.
Monitoring, control and use of procedures
for the documentation of results.
Protection and use of results.
Measurement, analysis and improvement
Use of R&D tools
Implementing R&D projects in accordance
with quality criteria.
Generating and transferring knowledge
Developing new technologies and/or
Improvements to existing technologies
R&D Staff are trained as indicated above in
the procedure to ensure that R&D tools are
applied as per manual.
Work is monitored and coordinated by the R&D
Management Committee and the Project
Manager and the project team TRA who
decide which are the most appropriate tools
for each project, depending on the procedures
indicated in the R&D section &
R+D Activities guide with SWOT analysis.
8. MEASUREMENT, ANALYSIS AND
IMPROVEMENT
8.1. MONITORING AND IMPROVEMENT
8.2. MONITORING AND MEASUREMENT
8.2.1. Client satisfaction
8.2.2. Internal System audits
8.2.3 Process monitoring & measuring
8.3 CONTROL OF NON-COMPLIANCE
8.4. DATA ANALYSIS
8.5. IMPROVEMENT
8.5.1. Continuous improvement
8.5.2. Corrective actions
8.5.3. Preventive actions
8.5.4. Responsibility, Authority and
Communication
8. MEASUREMENT, ANALYSIS AND
IMPROVEMENT
8.1. Monitoring and Improvement

1 Standard methods and procedures need to be

used for the monitoring, measurement, analysis .
It To ensure continuous improvement of system
and the services together with the continual
control of the work.
2 Use of statistical techniques during execution and
monitoring or control:
The various statistical parameters includes _ size
& specifications of the samples, test percentages,
etc.
The statistical techniques are included in the
Quality and Environment Management Plan in IMS.
The Integrated Management System specifies a
continual tracking and measurement system and
the activities are given as under:
External audits
Internal audits. ;
Managing non-conformities;
Investigating accidents;
Emergency reports;
Accident statistics and reports;
Health monitoring;
Cleanliness and tidiness controls and reports;
Continual monitoring through control
schedules and corrective measure ;
Regular reviews of risk assessments;
Periodical reports assessing the
effectiveness of integrating the preventive
action;
Annual reviews by IMS team.
 8.2. MONITORING AND MEASUREMENT
8.2.1 Client satisfaction
The client's level of satisfaction with
respect to the work carried is given prime
value and recorded with the working group.
The comments or if client is seen to be
dissatisfied with the work done, it will be
recorded as incident.
All written communication are reported to
the Corporate Quality, Environment and OHS
Department for incorporation into the
System and follow-up of review reports.
In addition, and on an annual basis, client
satisfaction surveys are conducted .
8.2.2. Internal System audits
The procedures includes - selecting
auditors, and developing and documenting
the audits and their results.
Integrated Management System audits are
carried out at least every three years
It covers those points which are not covered
by project and management audits.
Project-specific audits are carried out
depending on importance, complexity, and
client or stakeholders' requirements.
Project and management audits are
scheduled every six months, and the audit
schedule is published in the annexes of IMS .
Every year, at least one contract audit is
carried out for each division, department
and area office as well as an
environmental audit for each permanent
work center.
The responsibilities and requirements to
plan and carry out audits as well as
record and report on the results.
Examples
System: To assess monitoring, effectiveness and
adaptation of fulfillment of the quality goals
Environmental: To assess compliance & obligations
win the Environmental Management System.
OHS: To assess compliance with the obligations
specified in the OHS Management System, in each of
the work centers.
8.2.3 Process monitoring and measuring
1 The Corporate Department conducts audits to
compare the methods envisaged for monitoring
and measuring in the IMS System with those
actually applied.
This results in the effectiveness and efficiency
of the System processes in accordance with the
provisions specified.
2 Every year the effectiveness of preventive
activity is assessed in the OHS Services' annual
report.
Accident rates are presented to judge the
suitability of process.
The validity for achieving the objectives
can also be evaluated.
3 Finally the level of OHS process compliance is
monitored in the Management's annual reviews.
4 Designs are monitored and controlled by
verifying, reviewing and validating design
and development.
5 Monitoring and control of construction
supervision, control and monitoring is
carried out as per the specified in the
plans and in accordance with the
provisions of procedure.
6 The control measures are complemented
with internal audits.

The above key features of operations

generates a significant impact on the
environment that are monitored &
controlled by IMS Committee.
8.3 CONTROL OF NON-COMPLIANCE PRODUCTS

The processes and products that do not comply

with the IMS requirements or with the
requirements defined and agreed with clients
may be detected by:
* Reviewing or verifying the design and
development;
* Supervising sub-contracted work;
* Receiving products that might not be suitable
or generate a negative environmental impact;
* Continuously supervising work carried out by
managers or team leaders;
Procedures are adapted to control the same
from the point of view of quality and
environment,
This will avoid inadvertent use.
In addition to giving rise to possible
nonconformity reports wherever applicable,
the following mitigating actions may be taken :
* Correcting and reprinting the 'products'
are documents, 'non-conformities’.
* Construction supervision, monitoring and
control of works related to non-compliant
products which are omitted or incorrectly
in the construction or Quality Plan.
* Reassessment of responsibilities that are
defined Master Quality Plan.
In addition to controlling OHS non-
conformities, the IMS has a set procedure for
'Investigation of accidents and incidents' that
need to be followed to investigate accidents
and incidents that occur in the workplace.
To avoid OHS accidents and incidents
and ensure the ability to respond to
them, Working Group must have
emergency plans or measures in place
in its work center
These emergency plans are in
accordance with the procedure
established in schedule for 'Plans and
emergency measures'.
Environmental contingency plans also
exist in order to limit the environmental
impacts generated and ensure
response capacity in the event of an
accident.
8.4. DATA ANALYSIS
The authorized committee determines,
compiles and analyses the data indicated in
the various process.
It will also demonstrate the suitability and
effectiveness of the System, detect processes
or activities that can be improved.
It will provide information about the following:
* Client and stakeholder satisfaction.
* Compliance with product requirements.
* Features and trends of processes and
products, including opportunities for
carrying out preventive or improvement
actions .
* Suppliers expectations
8.5. IMPROVEMENT
8.5.1. Continuous improvement
Continuous improvement is one of the
fundamental aspects of the I MS
It is developed and implemented by the
Committee by analyzing the available
data from various sources /processes .
It is complemented by Working Group
Staff through incentives policy for
activities and ideas - which directly or
indirectly, help to improve quality
conditions.
Annual reviews promote IMS and are
considered as the best source.
8.5.2. Corrective actions
(UNE-EN-ISO 14001:2004:4.5.3; OHSAS
18001:2007:4.5.3.1 and 4.5.3.2; UNE
166002:2006:4.5.7.2)
Basic standard procedure 'Control and
resolution of non-conformities'
establishes:
The general methods applied by
working Group for the detection,
processing and resolution of
nonconformities together with possible
causes and corrective actions, where
necessary.
It is regarded as a tool for monitoring
and effective implementation.
In addition to this, in OHS Standard
procedure is also applied for
'Investigation of accidents and
incidents' which aims to determine
the actions necessary to investigate
accidents and incidents that may
occur in the workplace.
This will implement and justify the
necessary measures to prevent re-
occurrence of any incident.
8.5.3. Preventive actions
Integrating agency examines:
nonconformities, monitors the works & their
peculiarities so as to 'Control and resolution
of non-conformities.
This anticipate the situations of potential
risk for quality, the environment or R&D.
Once the situation in which risks may occur
has been detected, the process for
stipulating and controlling preventive actions
is dealt with corrective actions like :
Plans and emergency measures' and
Action in the event of an emergency on site
refer to OHS procedures
8.5.4. RESPONSIBILITY, AUTHORITY AND
COMMUNICATION

It is a multi functional and result oriented

activity based on:
Strategic Planning, Implementation &
Review
Direct or Indirect Source of Information
Indirect / Supplementary Support
 1

Communication & Corporate

Image

Communication & Corporate

Image Sub – Contracting
9. ANNEXES
9.1. Process diagram
9.2. Process file
9.3. Environmental aspects
9.4. Organization chart
9.5. Quality, Environment, OHS and
R&D Management Policy
9.6. List of general procedures that are
developed and complement to
the Manual
9.7. Correlation between various
sections of base standard
9.8. Abbreviations and definitions
9.8.1 Abbreviations
9.8.2 Definitions
9.1 ANNEX: PROCESS DIAGRAM
Process Diagrams provide a
quick look into various activities
in the company .
It is easiest means to understand
the exact nature and status of
company for the purpose of IMS
It a means for cohesively between
client and agency engaged in IMS
procedure.
It provides a scope for futuristic
modification.
9.2 ANNEX: PROCESS FILE
Process files are available from
different departments/sources and may
also be pertaining to any other
variations.
The classification of such files in a
specified index form and in one
document not only facilitates the
efficiency of IMS but also in its
implementation.
These are properly classified and
codified.
It provided a futuristic approach in
different /complicated situations
especially resource generation.
 EXAMPLE-1 Project management

3
EXAMPLE 2 - Direct or Production

EXAMPLE 3 – Indirect support

1
9.3 ANNEX: ENVIRONMENTAL ASPECTS
Company undertaking IMS needs
identify and assess environmental
project-factors interactions.
All environmental impact assessments
should be described to predict the
nature and magnitude of environmental
effects..
It must interpret the results so as to
prevent negative effects on the
environment.
Procedures must be properly codified
XYZ -01 :'Identification and assessment of
environmental issues'
XYZ -02 'Operational control'.
9.4 ANNEX: ORGANISATION CHART
9.5 ANNEX: ENVIRONMENT, OHS AND R&D
NAGEMENT POLICY
Integrated management system policy
essentially includes –
A company committed to quality, health
and safety environment. According to
strategic framework,
The company creates on-going
improvement in all the areas of the Quality,
Health and Safety, Environment, R&D and
Information Security policies that
It utilizes well established standards.
ISO 9001, ISO 14001, OHSAS 18001 etc.
9.6 ANNEX:
LIST OF GENERAL PROCEDURES
DEVELOPED AND COMPLEMENTED THE MANUAL
GROUP O: ORGANISATION
ABC O-20 Role of the Head of Division
ABC O-25 Role of the Head of Department
ABC O-30 Role of the Head of Section and so on----
GROUP D: DOCUMENTATION CONTROL
ABC D-01 Identification of documents and records
ABC D-02 Control of documentation and data
ABC D-03 Records
GROUP G: GENERAL REQUIREMENTS.
WORK PROCESS
ABC G-01 Monitoring proposals
ABC G-02 Planning and starting work
ABC G-03 Quality plans
AND MANY MORE POSSIBLE GROUPS
9.7 ANNEX:
CORRELATION BETWEEN SECTIONS
IN THIS MANUAL AND THE REQUIREMENTS OF BASE DOCUMENTS
(ISO 14001, OHSAS 18001 AND UNE 166002)
9.8. ANNEX: ABBREVIATIONS AND DEFINITIONS
9.8.1 Abbreviations
DQA: Corporate Quality and Environment Department
EMAS: Eco-management and Audit Scheme
TRA: Technical Activity Manager
9.8.2 Definitions
Approval: Formal action whereby an officially qualified
body authorizes the use of the document,
service or process in a particular area for a
specific use.
Assessment of occupational health and safety risks.
Process aimed at estimating the magnitude of
unavoidable risks, obtaining the necessary information
so that the employer is in a position to make an
appropriate decision on the need to take preventive
measures and, in such case, on the type of measures
to be taken.
Auditor : Person competent to carry out an audit.
 QUALITY, ENVIRONMENT AND R&D
9.9. MANAGEMENT CERTIFICATIONS
THANKS