EPM Update for Week of January 23rd – 27th January 30, 2012

Summary
 Launched EPM Operational Excellence Team focused on stability improvement in the
short, medium and long term. Cross functional team including partners SAP, IBM,
Microsoft, and Accenture.
 Established Protect EPM Team focused on proactive actions to avoid problems and to
manage and communicate rapidly when problems do occur.
 Actions to Avoid Problems (lock down)
 Freeze Capability Enhancements
 Change Management EPM Review
 Pre-flight (Pre-close) Check List Review & Approval
 Rapid Escalation
 Actions When Problems Occur (emergency preparation)
 In-flight Emergencies Processes
 Proactive Communication
 Developed Pre-Flight Check List
 Pre-Flight Check List (version 1) – 1/26/12
 Pre-Flight Check List Review – 1/30/12 for January
 Pre-Flight Check List improvement for February
EPM Pre-Flight/In-Flight Checklist
Calendar Month and Year Business Owner Approved?
Jan-12
GIT Owner Approved?

Status Activity Description Responsibility Team

Infrastructure Health Check Jim Scholefield

System Health and
Connectivity Server availability, performance and capacity Paul Creamer Infrastructure

Network Healthcheck Network availability and performance Paul Creamer Infrastructure

External Connectivity COKE1, AHM, Firewall, Axway, NFS Paul Creamer Infrastructure
Ensure open items from Monthly Capacity Planning
EPM Capacity Planning Meeting have been completed Paul Creamer Infrastructure
Establish regular checkpoints pre-close as well as on-
going monitoring to ensure no database issues will be
Database Healthcheck encountered Phil Cook Infrastructure

Application Health Check Lorie Buckingham

Review of key tables/memory, ensure capacity and
BOFC Application Check performance Holly Fredricks Functional
Review of key tables, ensure capacity and
BPC Application Check performance Holly Fredricks Functional
Ensure all feeder systems are prepared to create data
Source System Availability loads (i.e. SAP FI / LO, SAP BW, ISSCOM, COKE1) Holly Fredricks Functional
Partner support and Ensure Proper level of vendor support is available
Availability throughout the close
Classified - Internal use Holly Fredricks Functional
EPM Update for Week of January 23rd – 27th January 30, 2012

Summary Continued…
Business Health Check Rob Cain
Formalized process to assess benefits and risks and
Risk Assessment of Planned achieve approval for proposed in period functional and
Changes (Prior or Upcoming) technical changes Scott Meckert Client Engagement
Formalized process to analyze risk of open issues and
Open Issues Assessment communicate root cause analysis of closed issues Michael Delozier Client Engagement
Root Cause Analysis review/ Previous close post-mortem
Financial Close Post-Mortem results. Ensure prior period issues are not repeated Scott Meckert Client Engagement

Cross Functional Items Various

Ensure ID’s and passwords are valid, eliminate conflicts:
System Account Admin Windows, Citrix, Database, System Admin Accounts,
Password Check Application Accounts, etc. Paul Creamer / Pieter DeLange Security
SAP / Microsoft Review and evaluate recommendations provided by
Recommendations Microsoft and SAP. Determine implementation
timeline/risks Greg Hughes Functional
 Consolidating all information including historical problem information and know design
issues for deep dive analysis to determine how to reduce and/or eliminate through
stabilization

Summary of P0 & P1 Incidents by Category Row Labels Count of Issue

August 2011 through Present P0 13
Application 3
Infrastructure 5
Row Labels Count of Issue Network 1
Application 36 Security 4
Database 3 P1 59
Infrastructure 19 Application 33
Network 2 Database 3
Other 5 Infrastructure 14
Security 7 Network 1
Grand Total 72 Other 5
Security 3
Grand Total 72
 Identified immediate focus area to begin stabilization
 Citrix – plans for additional servers; Citrix workaround; Microsoft on root cause
analysis of disc corruption
 SQL server account separation
 Next Steps
 Develop In-Flight Emergency Procedures
 Refine Pre-Flight Check List
 Continue to develop end-to-end view (castle and surrounding land) and create short,
medium, and long term actions to stabilize.
Classified - Internal use