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Bottom Line
• Safety needs to become a personal value that
will not be compromised.
• As safety leaders in your workplace, you need
to create and support a culture that coaches and
encourages people to work safely.
Total Safety Culture
FATALITY
• They are numerous and we can learn something from each one.
They are typically small in scale, relatively simple to analyze and
easy to resolve.
Total Safety Culture
• Some will require a full blown IIR while the bulk of them should only require a simple
analysis, resolution and communication. (one pager)
-Most should be resolved by the person who identified it. (hazard recognition and
resolution)
-Which then promotes ownership and responsibility which promotes speedy
resolution and increased reporting
-Each one documented with root cause and action taken, then communicated to all
Total Safety Culture
• Successful Near Miss Programs:
- encourage openness without scrutiny
- involvement at all levels
-openly supported by senior management
-documented, tracking and investigative process with feedback
-communication process (open database, postings and status updates)
-innovative incentive plan for reporting
• Effective Near Miss programs average 3 to 5 reports per person, per year.
• A workplace of 500 employees should have between 1500 and 2500 near miss
reports per year.
Total Safety Culture
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• Statistics.
• Injury related
costs.
• MOL/MOE citations
and fines.
• Identification of unsafe Means of
acts and conditions through:
Measurement
• Audits/Inspections.
• Incident investigation.
• Safety meetings.
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Total Safety Culture
Benefits of Layered Safety Interactions
• Helps to maintain established standards and identifies
deficiencies. (Continuous improvement.)
• Measures the effects of safety education by showing how much
it has improved work behaviour.
• Reveals weaknesses in the safety system.
• Motivates supervisors and workers by giving immediate results
of their safety efforts in a clear, measurable form.
• Increases safety awareness and visibility.
Total Safety Culture
Things to Remember!
• Observe people in the workplace.
• Talk with employees.
• Positive comment on safe behaviour.
• Point out observations of unsafe acts or conditions.
• Discuss ways to do jobs more safely.
• Get agreement to work safely.
• Thank employee.
• Document the interaction findings.
Total Safety Culture
Don’ts:
• Be negative.
• Emphasize mistakes.
• Overlook learning opportunities.
• Instruct employee how to perform task.
• Provoke confrontation.
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Summary of LSI Process
• A primary objective of safety interactions is to improve the safety behaviour of
employees.
• Telling employees what they must do to behave more safely is usually
counterproductive.
• Reinforce good safety behaviour.
• Use a questioning approach that leads employees to recognize and talk about areas
where improvement is appropriate.
• Emphasize your safety expectations as their supervisor or co-worker.
• Thank employees for their participation.
• Document your interaction findings.
• Follow up on outstanding issues.
Total Safety Culture
Definition of culture
• Culture is a set of values, behaviors, and norms
that guide interactions between people
• It is the “personality” of a workplace
• It is “how things are done around here”
• It is sometimes difficult to see because they are
deeply held assumptions developed over time.
Total Safety Culture
Actively caring
• Every decision, action, or behavior has a consequence
• If we say we are committed to Safety, we must care
enough to consistently address what we observe
– Reinforcing positive and safe decisions, actions, behaviors
• Acknowledging actions or behaviors with a safe outcome
– Coaching when observing risky or unsafe actions or behaviors
• When actions or behaviors have the potential to cause harm to the
individual or to others
Total Safety Culture
Communication
From John Maxwell’s book:Leadership Gold
The author read about a study that stated:
– we hear half of what is being said;
– listen to half of what we hear;
– understand half of it;
– believe half of that; and
– remember only half of that.
Total Safety Culture
Communication challenge
The single biggest problem
with communication is
the illusion that it
has taken place.
Total Safety Culture