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MANAGEMENT
Processes underlie
all work activity
and are found in all
organizations and
in all functions of
an organization.
Processes are
nested within other
processes along an
organization's
supply chain (value
PROCESS MANAGEMENT
1. VERTICAL INTEGRATION
1.a. Backward Integration
- represents movement upstream towards
the sources of raw materials.
2.a. Workforce
2.b. Equipment
3. CUSTOMER INVOLVEMENT
3.a. Self-service
SERVICE SHOPS
- considerable attention is given to
customers' unique requirements and
preferences.
- equipment is crucial for handling diverse
and specialized requirements (auto repair
shops)
MASS SERVICE
- service specifications are tightly
controlled. (wholesalers)
SERVICE FACTORY
- operations are buffered from the
customers, high process volumes and
repetition (public transpo, movie theaters)
Reasons for Globalization:
- different languages
- different norms and customs
- work-force management
- unfamiliar laws and regulations
- cost mix
Challenges in Managing Global Operations
- different languages
- different norms and customs
- work-force management
- unfamiliar laws and regulations
- cost mix
Sample Problems on Load Distance Method
1. LDM Company is considering the residents of
Location C as potential customers. However, due to
some other important factors, the new branch should
be put up on either location A or location B. Using the
data below, where should they put up the new
branch?
a. using Euclidean distance
b. using Rectilinear distance
LOCATION X Coordinate Y Coordinate
A 50 185
B 300 50
C 175 100
2. A new health care facility is targeted to serve
seven census tracts in Erie, Pennsylvania. Customers
will travel from the seven census tract centers to the
new facility when they need health care. Tracts C and
F are being
TRACTconsidered for the new facility.
Coordinates Population
A (2.5,4.5) 2
B (2.5,2.5) 5
C (5.5,4.5) 10
D (5,2) 7
E (8,5) 10
F (7,2) 20
G (9,2.5) 14
TRACT Coordinates Population
A (2.5,4.5) 2
B (2.5,2.5) 5
C (5.5,4.5) 10
D (5,2) 7
E (8,5) 10
F (7,2) 20
G (9,2.5) 14