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and drinking
Global Influences on
Eating and Drinking
Introduction
Definition – most dictionaries describe it as the art or science of good eating. It is sometimes
expanded to include the study of food and culture e.g. the gastronomy of the UK
Scope – it focuses on understanding and researching sensory experiences through food and
nutrition. It further looks into the links of cultural connection and its influences on the food choices
made in different cultures and countries. The historical connections are of interest as these
interplay with the perceptions of the consumer and gastronome of what good food is
Focus – the key focus is on the provision of nutritious food that is cooked to perfection with
excellent taste experiences and embedded in a sense of culture
Beverages – these also play a crucial part and their interaction with food and impact upon the
flavours of both food and beverage. Wine is a key focus and its flavour profiles and palate
experience. The study of wine and its taste by itself and the changes encountered once it is
mixed with food provide room for endless discussions.
Taste – a gastronome will work assiduously on developing their taste buds to develop a mental
library of tastes, textures and memories that can be delved into. This development will allow for
anticipating flavours and assessing components of dishes. Achieving harmony of dishes and
flavours with deliberate contrasts highlight the art of cooking excellent food
Factors in a Dining Experience
A wide range of factors influence impact of a meal. Many professionals within the industry focus on
their specific area e.g. wait staff think that they are the key factor to a satisfying dining experience,
chefs think the food is the most important part. In reality it is a combination of the venue, service, food
and wine that determine the overall experience of the customer.
Setting – the setting of the property or restaurant creates the first experience for the customer and
its visual impact will create an expectation of the type of food, service and wine that may be served.
For example a modern style restaurant, set right on the waterfront would create expectations of a
trendy seafood menu with professional service. In contrast a wood panelled vintage home with
antique furniture would probably provide classical food with silver service
Ambience – this term is used to describe the overall surroundings and atmosphere of an
establishment and ‘how it feels’. Many establishments aim to be a ‘home away from home’ to entice
the customer to feel relaxed and comfortable and thus enjoy their experience and
Menu – the menu is the key selling tool of the establishment and must be able to convey the aims of
the business and its focus on food and wine. The type of food and wine served is advertised through
the menu and must reflect the overall aims. Pricing and presentation of the menu will portray the
focus on a specific clientele
Service – the type of service provided also sets the tone. Friendly service such as in a typical Italian
restaurant run by the whole family will appeal to the local diner or families. Polished service provided
in a fine dining restaurant displays a high level of skill but may be intimidating. Professional service
should always be the aim with basic service skills a given
Meal Types and Expectations
Breakfast – the start of the day and first portrayal of the offerings of the establishment
o Breakfast meals can be simple such as muesli and tea or coffee or elaborate affairs
o Even take away and fast food restaurants have entered into this market
o Simple breakfast types such as continental items can be served via buffet service or a la carte
o English or American breakfast with its combination of cooked and cold foods is very popular in
hotels and resorts with a mixture of full or partial service
o Presentation and service offerings depend on budget, final selling price and client expectations
Brunch – this term describes the combination of lunch and breakfast items on the menu
o Popular in inner city restaurants or as a weekend offering
o Often served as a buffet for self-service
The range of establishments in the industry is enormous. This is due to the fact that any business tries
to differentiate itself form the competition and aims to attract different market segments. The following
characteristics highlight their generic key focus but variations occur.
Fine dining – establishments focus on high end menu offerings and excellent service
o Often aim to achieve recognition such as Michelin stars or similar food guides
o Higher price point due to the quality of setting, crockery and food
o Aims to offer an outstanding experience
Restaurants – simple to elaborate menus with table service
o Variations are common with focus on target groups e.g. families versus business people
o Price points vary depending on target market
o Aims to offer satisfactory experience
Brasserie – an informal restaurant often based on regional French food
o Appeals to the local clientele for regular visits
o Price points vary depending on target market
o Aims to offer satisfactory experience with good wine list and simple specialised food
Dining Experiences
Relationships exist between the dining experience and the customer need. For special occasions a
customer may spend more money than they would otherwise. These needs vary considerably even
based on the circumstances e.g. holidays may mean that more time is spent at breakfast. Key
considerations are:
Level of need – when going out the customer choice will be influenced by circumstance
o Are they just hungry? Do they want a quick and easy meal?
o Do they have extra time to enjoy the meal? Do they want to be pampered?
o Do they want to impress another person?
o Is it an important business lunch
Expectation – customer choices are made based on their requirements
o Do they expect a quick and simple meal and fast service?
o Do they expect special attention and highly sophisticated dishes?
o Do they expect a well designed restaurant with ambience?
Perceptions – customer perceptions are subjective
o Tastes and judgements about food and beverages vary
o Perceptions of what constitutes good or bad service vary
o Design and ambience of an establishment are subjective
Dining Experiences
Value and worth – when going out the customer expects value for money
o This is closely linked to perceptions as some consider large serving sizes as value, not
necessarily the quality of the meat, sauce and service
o The value is often perceived based on the whole experience
o All provisions have to interlink as some shortfalls may be made up in other areas e.g. An over
cooked steak is dealt with effectively by the wait staff and the client is happy
o Value is linked to the product offered and its alignment to price e.g. A $3.00 cup of coffee is fine
in a take away container, in a hotel it should be served in quality crockery albeit higher price
Reputation – customer choices are often based on the reputation of the enterprise
o Official recognition such as awards
o Word-of-mouth promotions e.g. local tourism information or hotel recommendation
o Media coverage
Consistency and standards – customer expects constant provisions of food and service
o Venue is in good order and presents professionally
o Service and food provisions are at the expected level and price point
o On repeat visits the product is at the same level
Beverages and Food
The industry is based on a combination of food and beverages and their correct service. It is important
to know when to serve different types of beverages and their interaction with food:
Non-alcoholic beverages:
Water – normally served as soon as the customer is seated neutral flavour
o Tap water is served in a water jug and poured at the table. It may need to be filtered and can be
enhanced with lemon and mint or ice
o Still water served in a bottle, opened and then resealed
o Sparkling water served in a bottle, opened and then resealed
Soft drinks – wide choice available, sweetness may affect food flavour
o Served in a bottle, opened and then resealed – may be poured over ice
o Wide range of flavours available with diet versions for low energy
Tea – green tea and Chinese tea is popular with Asian dishes
o Freshly boiled water essential
o Pour over leaves or bag, steep and then strain
Coffee – brewed, espresso and instant served based on price point and number of customers
o Freshly made is best as it goes bitter over time
o Perfect with sweets and special service times i.e. breakfast, morning and afternoon tea
Beverages and Food
The industry is based on a combination of food and beverages and their correct service. It is important
to know when to serve different types of beverages and their interaction with food:
Alcoholic beverages:
Wine and sparkling wine – normally served prior or with the meal
o White and red wine varieties based on grapes and blends thereof, ranging from sweet to dry
o Wine should enhance the flavours of the food or provide a contrast
o Serving must be at the correct temperature in correct glassware
Spirits – wide choice available, sweet to neutral flavours
o Served as an aperitif or digestif normally not with food
o Can be served straight, on ice or in a combination with cocktails
Beer – many varieties are available and can be brewed as an ale or lager type or strong stout
o Refreshing and must be poured into a clean glass
o Can accompany food such as Asian food or strong and sweet beers with dessert
Miscellaneous – specific to a culture and should be served with that specific food
o Kava
o Rice wine and sake