Presentation for VIVA

Ashish Patil
Mr. Sachin Shanbhag

Head of Business Intelligence Unit

At TATA AIG General Insurance Company

Professional carrier information of Mr. Sachin
Shanbhag
 Alumni of WeSchool from the 1998-2000 Batch of
Marketing

 Right after the course he joined Captech Online Pvt.

Ltd.

 He comes with 16 years of experience in Strategy,

Analytics, Channel Development in both Life and
General Insurance

 Over the years he was worked in Bharti Axa Life

Insurance, AEGON Religare Life Insurance and
ICICI Prudential

 Today he works with the Tata AIG General Insurance

Company.
Learning’s:-
From this video I understood various points as he….

Shared various experiences with his professional journey after completing MBA
in marketing from Welingkar Institute 2000 batch. He started his professional
journey with the small company named as Captech Online Pvt Ltd dealing with
secondary market debt instruments as a Pre-sales In charge and Officer where
he got room to develop lots of his own skill set to succeed in profession with
the duration of 2 and a half years. Over the time technology and market got
changed, his professional life also got a change to work as a Business
Analysist in Tata AIG General insurance. His job as a Business Analysist was
completely new for him. He never knows the actual job role.

But day after day he got the good understanding about the working of Business
Analysist. Working as a Head of Business Intelligence Unit in TATA AIG, he said
that to work as like Business Intelligence person must have certain skills like
hard number crunching skill, Expertise knowledge about working of insurance
industry, hands on experience on various advance analytics tools etc. He found
it’s very interesting and exciting field to work.
Insurance industry is very vast in India. But still it’s not completely grown
as required. Because people still don’t found the need to purchase health &
term insurance to secure their health.
 The main challenges in front of the insurance industry, is that
market is not completely insured. Hence government has taken an
initiative to increase the growth of insurance industry by various
schemes like in rural areas allowing crop to be insured at very
nominal amount of premium.
At their first job as a fresher from MBA School, he was paid a
salary of 12,500 per month. He shared that the biggest weakness
for him is that unable to say no to the people. Good food & good
books are gives him a lots of happiness in life.
Finally he is very happy with his life journey along with the
professional journey which he experienced.

For MBA pursuing students he is saying that try to develop on-

market skill sets to grow more in industry. Focus on the things
which will make them a separate from others at the time of
recruitment. Think well in advance about the specialization which
they want to choose. Be logical,practical & get the steady growth.
Sareeta Bhatikar
Head – Business HR (Ops) & Employee
Relations
Professional Career of Sareeta Bhatikar

 Alumni from 2000- 2002 MMS Batch of WeSchool

 She is today the Head- Business HR (Ops) &
Employee Relations at Vodafone
 Started off in L&T InfoTech immediately after the
course
 During the stint with L&T, she was a key member in
implementing Change Management with the ERP COE
Optimization Group at Chevron Corporation at
California, USA.
 Today she is a through HR Professional with a diverse
experience within and outside India working in a matrix
environment and dealing with a multicultural business.
Learning’s:-
From this video I understood various points as she….
Has handled over the last 12 years:-
Performance management & Recognition
Talent Management
Diversity
Rewards & Benefits,
L&D
HR Transformation and Change Management and more….

She summarized her full professional experience as “Full of learning”. She has
worked in four different industries from last 16 years where each industry is
having his own flavors & strengths & weaknesses, challenges. She shared the
success mantra to survive in such diverse environment is that “Constant
learning approach to the every role which she has offered”. Adaptability with the
attitude to accept the diversity is key element to succeed. She is able to open to
the diversity the HR role offered.

She suggested to the students that keep yourself updated about the industry
you are in on a daily basis. HR industry is extremely wide in terms of it’s
meaning. There are various opportunities offered by this industries to the
students in comparison of the actual placements which they provided.
HR Industry is no more transactional
HR professionals have become business partners today
The role o HR in an organization is a necessity today.
Her views on the growth drivers of HR as an industry is that HR industry is still
in the growing phase. Business Partnering, Employee Engagement are two
significant growth drivers.
Strength of HR industry lies completely in Human resources. People can never
been redundant in the organization. She said that demand for HR professional
with businessmen qualities are really high.
For students guideline she said that students should set their own benchmarks
in their institutional and professional carrier. She shared her own principles/Key
tips which helped her in her life.
1. Never shy away from speaking your mind.
2. Don’t promise to the things which you can’t deliver. If you promised the
things you must deliver them.
3. Continuously reinvent yourself.
4. Don’t forget to ask.

She suggested that what you demonstrates is more important than how you
demonstrates your self is the actual success key in corporate world to
reach at high.
Mr. Prashanth Nair

Global Head HR – Cipla

 Professional carrier of Prashanth Nair
•Currently heading the Global HR function of Cipla

•Served as the president & Head of HR and Financial Services at

Thomas Cook

• Founded the Centre of Learning – A business Initiative of

creating talent for the industry

•Served as the HR committee of the Bombay chamber of

Commerce and Industry

•Pioneered a Leadership Development Program at RPG Group

•An IIM, Ahmedabad alumni. Has done his B.Tech Mechanical

from NSS College of Engineering
Learning’s:-
From this video I understood various points as he….
Shared his professional journey from 1994 to 2013. In1994 he has started his
carrier as engineer, where he learned the various life and professional lessons
during a period of 3 year after that he feel that he has some inner desire to start
his higher studies. He took admission at IIM Ahmadabad for Post Graduation.
After post graduation he started to job as HR with senior HR peoples of RPG
Group. In RPG he has worked for 2 years with lots of learning experiences,
diversifying groups, different challenges.
After moving from RPG Group , he has worked with various companies and
finally he got the job in best company named Thomas Cook . In Thomas cook
he started as Head HR. After couple of years, he started his Insurance
distribution business along with acting as key person for Relationship GTB (
Japanese Company).
After all of this he switched to the company named “Cipla” as Global Head- HR.

With remembering the MBA college days of IIM Ahmedabad, he said that he did
fellow ship at there. It was very interesting & full of learning days for me, where
he faced new learning methods with valuable guidelines.
He shared the experience with the one of faculty from where he learned a lot.
He found the people with such a great perspective of life, perception he has
never saw that way.
He got the success mantra from hat faculty is that “To respect the views of
others.”You must do the what situation is required.

He said that when you go back to the home you must have the feeling that you
have done something reasonable today before go to sleep.

He started his career in the Production engineering department. But few of

instance has proved him that HR plays a very crucial role in the life of the
peoples those who are working in the company. So he chose HR as a
specialization for Post Graduation.

His day starts with thinking of God , because h thinks whatever he has got is
just because of grace of the god. God grace is the key of the success for him.

He suggesting to the students to keep the sound balance in between your

personal as well as for professional life. At the time of work, work is most
important. Life should be more balance to achieve success in the professional
and health in personal life.
WETUBE
1
Telephone Handling Techniques
- Prof. Harsh Sharma

Answering the Telephone

1.Pick up the phone in three rings. More than three rings signals
chaos in your office or inattentiveness

2.Greet the caller. Good manners show you respect the caller.

3. Give your name. This is courtesy that serves to personalize the

experience and allows the caller to hold you accountable for
your service.

4.Ask the caller if or how you can help. It tells them you are there
to help them and also leaves them with a positive impression.
Greeting is the key, it sets the tone and style of the
whole interaction
Telephone Handling Techniques
Do’s Dont’s

 Smile (They really can  Frown

hear it!)
 Speak Clearly and
Concisely
 Be Enthusiastic
 Lower the pitch of your
Voice
 Talk in a Positive Mood
 Listen /Discuss
 Mutter
 Sound Tired
 Speak in a shrill Voice
 Speak Negatively
 Ramble
2
 Management By Wandering
Around(MBWA)
 What is MBWA?
-It is a style of Business Management
-Managers wonder around in an unstructured manner, through the
workplace at random to check with employees, or equipment
about the status of ongoing work.
 Features of MBWA:-
- Hands on and direct participation by the managers in the work-
related affairs of their subordinates
-No rigid and distant management
-Listening to the employees
-Collection of qualitative information
-Listen to suggestion and complaints
Guidelines for MBWA:-
•Do it to everyone: -
The real power of this technique lies in
the time that the manager spends with those in lower levels of his
working area of responsibility.
•Do it often as you can: -
MBWA sends positive messages to
employees. It revels the manager’s interest in them and their
work, and it says you don’t consider yourself “too good” to spend
time with them.

•Go by yourself:-
MBWA is more meaningful when the manager visits
the employees alone and one-on-one. It encourages more honest
dialogue and speaks loudly of the manger’s personal commitment
to the idea.
• Watch and Listen: -
Benefits or uses of MBWA:-
1. Managing by walking around cut through the vertical
lines of communication
2. Builds trust & relationship
3. Motivates staff by suggesting that management takes
an active interest in people.
4. Makes work less formal
5. Creates a healthy organization.
3
 The Art of Speed Reading
 What is Speed reading:-
Collection of reading methods which attempt to
increase rates of reading without greatly
reducing retention.
 Methods:-
- Chunking ( A method of presenting information
which splits concepts into small pieces )
- Eliminating sub Vocalization (Removal of
experience of inner voice due to slight
movement in the tongue or throat region)
 Poor reading habits & solutions
 Habit:-Reading word by word
 Solution
-Think of viewing a digital image
-Practice expanding the number of words that you read
at a time
-The more words you can read in each block, the faster
you will read!
 Habit:-Inefficient eye motion
 Solution
-soften your gaze when you read
-when you get close to the end of the line, let your vision
take over to see the last set of words.
4
 Employee Engagement
 What is it?
-It’s work engagement or worker engagement
-The concept is from Business Management
-An engaged employee is fully involved & enthusiastic
about his/her work & thus will work for organization’s
interest.
 Why does it matter:-
Engaged employees:
-Perform up to 20% better than less-engaged employees.
-Are more innovative
-Are 87% less likely to leave the organisation than
employees with low levels of engagement
 Employee Engagement
Factors for employee engagement
 Equal opportunities and fair treatment
 Performance appraisal
 Pay and benefits
 Health and safety
 Job satisfaction
 Co-operation
 Communication
5
 Visualization for Success
 Concept of Visualization:-
- A mental technique that uses the imagination to make
dreams and goals come true.
- A powerful technique to manifest anything that you
desire.
 What can you achieve?
You can achieve:-
-Success in general
-Love, Happiness, Health
-Satisfying Relationships
-Self-expression
Steps for Visualization
1. Mind-Body Relaxation:- Close your eyes, Take three
deep breaths, Focus your attention on breathing.
2. Known Area Visualization:- Imagine a known room
from your home, See things in color, feel their touch, see
your self moving in the room.
3. New Area Imagination:- Imagine an unknown area ,
start to see & feel their presence.
4. New Area Visualization:-Visualize the each steps of
your action, feel the events, Visualize the final scenario.
5. Success of Visualization – Visualize the goal
actually happening, Visualize possible steps and
problems
NEWSWIRE
1
1. Understand Inter-personal team problems:-
To work as
a team, where peoples with various personalities,
backgrounds, experiences etc. are working together,
unity should be present . Under such diversity ,
unity needs to be maintain with understanding inter-
personal team problems.
2. Improve inter-team communication:-
To achieve
desired goal, team should work collectively &
effectively. Effective collaboration & strong inter –
team communication leads indirectly towards
achievement of expected results.
3. Enhance productivity of employees:-

Employees need to work with enhanced productivity to

achieve results faster & with lesser efforts. Team building
can help you boost the productivity of your employees.

4. Increased motivational levels among team members:-

Team building activities needs to be planned out so as to

make sure that employees are motivated at all times.
Motivated employees not just work hard themselves but
also bring an aura of positivity in the whole organization.
5. Induce leadership skills among employees:-
Every
team requires an able team leader who has great
leadership skills to guide the team members and lead the
team towards success. Team building activities help an
organisation find out the future leaders within the team.

6.Encourage out of box & creative thinking:-

Team
building activities help you of the box & creative thinking
among team members. Organizing special contests,
workshops for the same can help you encourage
employees to think out of box & creatively.
2
 What is Importance of Team
Building
 1. Boosts the morale of the employees:-
When the
employees work in a team they are dependent and
interdependent on each other in a healthy way and it
results in the boost of their morale and motivation. And
the end result attained is higher productivity levels and
quick attainment of the goals and objectives of the
firm.
 2. Team bonding:-
When the management of the firm
realizes and follows the importance of team building by
conducting off-site programs, training and
development sessions and corporate events, there is
the certain bond that develops between the
employees.
3.Leadership Skills:-
There are quite many professional experts
and agencies in the Market that specializes in the team building
exercises and the results are just marvelous. And of the many
amazing results, one of them is sharpening the leadership skills of
the employees of the firm.

4.Problem solving abilities:-

Due to dynamic corporate world and
ever competitive environment, more problems are arising by
passing each day. Teams really need to solve them in the most
efficient and effective manner. Hence, it is quite significant for the
management to understand the importance of team building.

5.Defines the objectives o the firm:-

Team building exercises are
specifically planned, designed and executed as per the core
values, aims and objectives of the firm.
6.Identifies strengths and weaknesses :-
Many of the team
building and bonding exercises are centered on the crucial
objective of identifying the strengths and weaknesses of the
employees of the firm.
3
Objectives of Management
Accounting
Management Accounting is all about assisting the
management with the help of accounting
activities to run the business in effective
manner.

1.Helping out in planning and formulating the

policies:-

Management accounting is aimed at helping the

business to achieve it’s activities through planning &
formulation of the policies. Planning is all about
working towards deciding the actions for the future .i.e.
What to be done , when & by whom & how to be done.
2. Proper Interpretation of the financial status:-
Accounting is all about
financial calculations and allocations. It may not be well
understood by everyone involved in the decision making.
Management accounting can help interpret the financial
information in a away it is understood by every stakeholder.

3. Efficient Coordination:-
Management accounting involves
preparing budgets for the functional departments of the
organization and thus helps them fix the targets to achieve this.
The organizational objectives can only be achieved if all the
departments strive ahead to meet the goals.

4.Effective Communication:-
Management Accounting also yet
another major objective that involves communicating the
important financial information to the stakeholders and those
The right path to be followed for achieving the desired goals.

5. Solving critical business problems:-

A business always ahead o
improve itself. Growth is what signifies the existence of a
business. Management Accounting helps it achieve this goal. No
matter whether you are looking to start a new business or
diversifying into a new one, management Accounting can be quite
handy in those situation.

6. Performance control:-
This is another objective that
Management accounting can quite handy enough. It has been
considered to be one of the prominent tools for enhanced
managerial control. By design, every organization has multiple
responsibility centers, and each of these has it’s functions to
handle.
4
 Importance of Discipline in
Professional Career
In simple words, discipline means “Controlled
behavior or Self control”. Habit of Controlled
behaviour regulates our actions and emotions in our
day to day life where we performs various roles &
duties towards self, family, profession, society etc.

1. Makes us utilize our time:-

Self control
habit provide us the benefit of utilizing our time
precisely. Doing right things at right time in right
manner leads us towards time utilization. Planning of
important tasks as per availability of time to
accomplish the expected results in professional
career.
2. Makes us achieve our targets:-
Every person is having a specific target
in his professional career. Such targets are bound with the time.
Accomplishment of such targets are very important for professional
career growth. Discipline provides so many qualities , traits and
elements being a quality life with target achievements.

3. Makes our life healthy:-

Understanding the importance of Discipline and
taking efforts to make a habit in life also involves taking care of our
health.

4. Helps us with money management:-

Handling our financial investments for the
5
 Importance of Business Ethics to an
Organization
 Attracts Consumers:-
The business can only succeed in the
marketplace only if it is able to keep the customers happy & satisfied
to the core. It has to offer the products and services that are high on
the parameters of quality and are manufactured using ethical
business practices.

 Attracts loyal & talented employees:-

It is very crucial
for the management of the firm to realize and follow the importance
of business ethics if it wants to attract the workforce that is talented
and proficient. As one of the main considerations of the job aspirants
whilst joining any firm is that the company has to be ethical in it’s
business practices.
• Sound Decisions:-
When the business is up and running ,problems and
issues are bound to crop up and act as obstacles in the growth and
success of the business. Either there will be issues within the
employees of the firm or there will be issues with the external parties
such as inventors and vendors.

• Higher Profits:-
One of the main objectives of the firm is to generate
higher levels of profits so that it is able to climb the ladder of success in
a short span of time. And this objective is possible only if the firm
understands the importance of Business Ethics.

• Attracts Investors:-
Understanding the importance of Business Ethics can
6
11 Top Success Skills to succeed
1. Strong & good communication skills
2. Ability to trust others to build positive
connections
3. Being flexible to sustain/survive in most
difficult time to achieve success
4. Ability to take Good Judgments as &
when required by time.
5. Ability to take Lead / Leadership Skills
11 Top Success Skills to succeed
6. Ability to negotiate with different people
7. Time Management
8. Stress Management
9. Decision making Skills
10. Having Good sense of Humor
11. Having Patience
7
8 Reasons to explain the
Importance of Job Satisfaction
When employees are satisfied with their
jobs:-
 It increases Productivity Levels of
employees to work with motivation and
maintain quality of work.
 It leads to retain quality in their work &
becomes expert in his job area.
 It delivers positive words from their
mouth in between their family, friends,
market & industry as a whole.
8 Reasons to explain the
Importance of Job Satisfaction
When employees are satisfied with their
jobs:-
 It starts to do innovation in their work
with innovative nature.
 It creates positive work environment.
 It increases competitive advantage in
the market.
 It provides safety of the confidential
data.
 It leads to the growth & glory of the firm.
8
 Importance of Interpersonal
Communication
Interpersonal Communication is important-
 To create free flow and To exchange of
ideas and thoughts during the formal &
informal sessions.
 To enhance teamwork which promotes
work culture with team bonding.
 To attain higher productivity with
discussing all the issues and problems
and finding out the viable solutions.
 Importance of Interpersonal
Communication
Interpersonal Communication is important-
 To solve problems & solutions in
between the people with the help of
rational & mature behavior.
 To retain quality staff within organization
by avoiding loose talks.
 To create positive image of firm.
 To attract investors and vendors for
earning higher profits.
9
4 Communication Barriers
 Physical Barriers:- Stammering (repeating a
particular sound involuntarily), Hearing
disabilities etc.
 Psychological Barriers:- Lack of Interest /
attention & distraction by swiping the phone
screens & attending calls, stress.
 Language Barriers:- Use of Jargon or over-
complicated ,unfamiliar or technical terms
 Cultural Barriers:- Special rites, beliefs,
between different cast, religion, gender, racism
etc.
How to overcome them?

 Use of following filters to get the bottom of the

story:-
1. What happened?
2. Where did it happen?
3. When did it happen?
4. How did it happen?
5. Why did it happen?

With these basic filters in place, there will be some

impression of solidity in the message and it will be
less prone to distortions. Less confusion and
misunderstanding will happen if you follow a
systematic, clear-cut approach to the base of
every matter.
10
 HOW TO BACKUP YOUR GMAIL
ACCOUNT DATA
 Pre-requisites:-
1. A PC or Mac device with working internet
connection
2. Enough storage space to download the archive
file
 Step-by-step guide:-
1. Open “Google Takeout” website on any browser
or can directly visit
‘https://takeout.google.com/.’
2. Login using Gmail account credentials
3. Once logged in, users need to select all the
 HOW TO BACKUP YOUR GMAIL
ACCOUNT DATA
4. The list of services includes Gmail, Maps,
Activities, News, Calendar, Contacts, YouTube, etc.
5. After making the selection, click on the ‘Next Step’
button.
6. Here users need to customize archive format by
selecting the archive frequency, file type, file size,
etc.
7. Once done, click ‘Create Archive’ button from the
bottom right
8. Wait for the process to complete and download.
Thank You !!!