Presented by

Mohit Singh
Kapil Khandelwal
Chhabi Bajaj
Abhishek Lal
Rajat Singhal
 DISCLAIMER

All characters appearing in this work are fictitious. Any resemblance to real persons,
living or dead, is purely coincidental. Our Basic purpose is to provide information and
not Hurting sentiments of any community , Group , Religion or any Individual.
Information mentioned below is referenced from the book and does not showcase our
views.
 INTERPERSONAL
COMMUNICATION

It is an exchange of information between two or more

people.
 foundation of human relations, as we initiate,
build and maintain relationships through
communication.
 Important in your personal life as well as for your
career success.
 Our behavior during communication also affects
other people’s behavior and our human
relations.
 Tasks in an organization cannot be done without
effective communication.
 Communicati
on Process

Communication Process
BARRIERS RELATED TO COMMUNICATION
Barriers
Barriers Barriers Barriers
related to
related to related to related to
Transmittal
Encoding Decoding Feedback
Channel

• Perception • Channel Selection • Trust and • Filtering

Communication Communication Credibility Communication
Barriers Barrier Communicati Barriers
• Information • Noise Communi- on Barrriers
Overload cation Barriers • Not-Listening
Communication Barrier
Barriers • Emotional
Barriers
 Different people = Different perception
Same word may mean different things
to different people
Semantics and jargons are common
communication barrier
PERCEPTION
COMMUNICATION
How to overcome it –
BARRIER
a) Choice of words is important
b) Not to use jargons with people who
are not familiar with the terminology
 People have a limit on the amount of information
they can understand at any given time.

Information Commonly occurs with new employees as they

Overload are often presented with too much information.

Communication
Barriers How to Overcome

Send messages in a quantity that the receiver can

understand.
 Use of inappropriate channel
can result in missed
communication
Channel
Selection
Communication
Barriers
• How to Overcome
Give a careful thought of
selecting the most effective
channel for the situation
NOISE COMMUNICATION BARRIERS
 Can disturb or the confuse the receiver.
 Noise is anything that interferes with
message transmittion.

How to Overcome
Keep Noise to a minimum.
If possible,stop noise or move to a quiet
location.
 Trust and credibility issue.

How to Overcome
TRUST & CREDIBILITY
COMMUNICATION
BARRIERS
Be open and true to others.

Maintain credibility ,get facts straight before

you communicate.
NOT-LISTENING BARRIER TO
COMMUNICATION
Understand words but not the crux
of the message.

How to Overcome
Questioning people and asking them
to paraphrase the message back to
them
 EMOTIONAL BARRIERS TO COMMUNICATION
When people are emotionally stressed, communication is disrupted.

How to Overcome
Keep Calm and communicate.
FILTERING COMMUNICATION
BARRIERS
Process of altering or distorting
information to project a more
favorable image.

How to Overcome
Treat errors as learning experience
rather than blaming and criticizing
employees.
 GENDER CONVERSATION DIFFERENCES
DISCLAIMER!!!!!!!
Info. mentioned below is in the book and not our views
Men talk to emphasize status.
Men don’t interact much with their peers.
Men don’t prefer to talk.
Men provide solution to problems.
Women talk to create and develop connections.
Women prefer to know their peers.
Women go on and on.
Women talk to interact and not to seek advice.
CROSS-CULTURAL COMMUNICATION
DIFFERENCES

Different cultures-different
communication-different barriers.
If sender and the receiver are from
the different cultural background
then communication can be
disrupted.
 BARRIERS RELATED TO CROSS CULTURAL
COMMUNICATION

Language,Etiquette Nonverbal
Cultural Context Social Convention
and Politeness Communication
Process of encoding and decoding differs
because of diverse cultures.

More cultural differences = More

Communication difficulties Cultural
Context
High-Context Cultural : Non-verbal
communication and subtle situational cues.

Low-Context Cultural : rely on words and

actual verbal communication.
 Social Conventions

Different states/countries = Different

cultures

People from Middle east tend to be loud

but are not intimidating or pushy while
Japanese tend to be soft spoken and
punctual
Language, Etiquette and
politeness

One word has different

meanings and one thing can be
called by different names.
Non verbal
Communications

Communicating using your facial

expressions, gestures, body
language and postures
Overcoming Global
barriers
Learning the cultures of other countries
if planning to work with them.

Delay judgement of a person’s behavior

until you are aware of their cultures.

When in doubt ask instead of assuming

If you don’t understand someone’s

culture, try to follow their lead and
behavior.
  Next step in the
communication process.
 Carefully select the channel
and plan how to send the
SENDING message.
MESSAGES Three Major goals of
communication:
a) To influence.
b) To inform.
c) To express feelings.
Eg: An essay or an invitation .
 PLANNING THE
MESSAGE
• What is the goal of the message?
• Who should receive the message?
• Keeping the receiver in mind, how
to encode the message?
• When will the message be
transmitted?
• Where the message will be
transmitted?
 SENDING THE MESSAGE
Face to Face Communication - Critical to interpersonal skills and helpful in
the message sending process.
Steps:

State
Develop Transmit the
Communication
Rapport message
Objective

Getting a
Check
commitment
Understanding
and follow up
Develop Rapport
a) Begin conversation with small talk.
b) Prepare the employee to send the message.

State the communication objective

a) Explain the details to make the objective clear.
b) Why you want, what you want?

Transmit the message

a) Giving instructions as to what you want from them.
b) Set deadlines for completing tasks.
Check understanding
1) One-way communication: Assume the receiver understands the
message.
2) Two-way communication: Check if the message has been
understood with mutual understanding.
Ensuring mutual understanding: Questioning and paraphrasing.

Get a commitment and follow up

1) Commitment is not needed when goal of communication is to
inform or express feelings.
2) Commitment is needed when goal of communication is to
influence.
 Thank you all
for being a
lovely audience