BY:-

Shreya V Kulkarni
CSE
 Microsoft India GTSC
Microsoft India GTSC provides technical resolution services to Microsoft's English-
speaking Enterprise customers and partners across geographies

The centre works towards helping enterprise optimize their IT investments and keep
their business productive around the clock.

Technical support is a critical component of engagement with the enterprises and

each day brings in new challenges and scenarios.

Every engineer is given a deep product expertise in their specialty, they are made to
constantly upgrade their skills to be a step ahead of the market.
 Eligibility Criteria and Job Details

Position offered: Support Engineer

Branches eligible: CSE, EC

Eligibility criteria: 7.75 CGPA & above with no current backlogs.

Salary offered for Full Time Employee (FTE): Rupees 9.03 LPA and a stipend of Rs.
25,000 during 4 months of internship

All selected inters should be flexible with the shifts, as it is a Global Technical Support
Centre.
 Selection Process

The selection process consists of 5 rounds:

Online Assessment

Group Discussion

Technical Interview

Manager Round

HR Round
 Online Round

The online round was for 110 minutes and had 4 parts.
The first part had Aptitude section which covered almost all topics of general
aptitude like series, mean and averages, simultaneous equations, profit loss,
etc.
The second part was logical reasoning and data interpretation.
The third part consists of 20 questions were from ADDS (quite basic), the
other technical questions were mainly on OS &Computer networks and also a
few questions on Microsoft Products. (Numericals & theory)
The other part was to write an essay of about 150 words. (Topics: Hard work
or Smart work, Discipline is the key to success, Junk food, Books is better
than e-books, etc).
 Group Discussion
Depending on the total shortlisted students from 1st round, groups of 10-11 each are
formed.

Remember that GD is your first impression. They notice you here, so make sure you do
well.

The topics can be decided by them or they might ask your group to choose a topic.

Maximum up to 3-4 students are through to the next round.

You are given 5 minutes to go jot down notes about the topic and to prepare yourself.

Make sure you talk at least twice, minimum for about 60 seconds.

Expressing your views is important, but make sure that you listen & let others speak.
 Group Discussion (Contd..)
There are cases where a person who just listens & concludes with 2 lines at the end gets
selected.

Few topics : Demonetization, Social media, IT in day-to-day life, E-learning, online

transactions, etc.
 Technical Interview Round
The questions asked here are mainly concentrated on OS, CN, ADDS & troubleshooting.

He might ask you to select your favorite subject & ask questions on them. Be prepared.

They want to check if your basics are strong or not. That’s what they need. They expect you to give
real time examples for the concepts.

Few questions were : Explain OSI model(devices used in each layer), IP addressing, Classless & classful
addressing , Subnetting(given 2 IP address, identify if they are in same network or not), website is not
loading( how will you troubleshoot it) , write the most basic C program u know, virtual memory
concepts, virtual address scope is important(ask every year), deadlock, exception handling, Explain
your projects, difference between RAM & ROM, what is RPC, How OS handles interrupts, DNS, etc.
(You can look for more questions in repository)
 MR Round

This round is meant to check your interest in the company and how you can handle
pressure.

The Manager would ask you if you are in contact with your seniors, their names and
field of work. Don’t bluff here because he’ll have all these details.

Also you will be asked about your family and what profession or studies are your family
members, about your interest in higher studies, relocating in Bangalore, where do u see
yourself in 5 years.
 MR Round(Cntd..)
Various questions like , tell me about yourself, strengths, weakness, greatest
achievement, failure in life, etc are asked.

Hypothetical situations wil be given, for which we have to give various alternative
solutions. They try to check if we can handle pressure.

Along with that , How will you make sure that your client is happy? How will you
handle a client who is very abusive?

For all the pressure handling questions, there is no correct or wrong answers, just
make sure that you are being yourself at that moment.

Finally ask questions if he is asking you to.

 HR Round

This round is to check your compatibility with the job and if your skill set is fit for this job. It will
be on a phone call.

Introduce yourself apart from the resume.

Here he checks how you take decisions as a team leader or a team player. Like what are the
challenges you faced as a team leader, how do u manage your team, etc.

Explain about your project

Explain about your co-curricular activities.

 Some useful tips
Practice with more GD sessions, do not try to overpower other students during discussion be a little patient to
listen to other’s views also.

While coming out of any round, if the interviewer suggests you about something, then thank him for his valuable
suggestions.

During HR and MR round portray yourself in such a way that your motives with the personal growth are in line
with the companies objectives.

Before the interview make some research to know about company’s products in the market and also its work
culture.

Be specific with what ever you add in the resume.

MOST IMP(for MANAGER): Manager will have the feedback from previous rounds, so do not give conflicting
answers.
 Some useful tips
When given an opportunity, do ask questions back to the interviewers.

The questions you ask must show that you are really willing to work in the company.

Ask them about their experiences in Microsoft.

Ask them questions about their field of work and also any questions on the products they work
on, if you can think of any.

Always be polite and confident. Speak with a good volume and a strong voice.

Never let your smile fade off during the interviews, no matter what.

Keep your interests aside and show them that you are wiling to work in a support job. Do it if you
want the job.
 Some useful tips

Don’t mention details of any research related work or any paper presentation you’ve done in
your resume. Remember, it is a tech support job not an R&D one.

Most importantly, believe in yourself and trust the Almighty. Everything will go fine. 
 References
Let us C by Yeshwanth P. Kanetkar

Aptitude from Vikas books, PALR, R.S. Agarwal and Arun Sharma

Data Comm. & Networking by Forouzan

OS by William Stallings

http://anmolmore.blogspot.in/2011/03/microsoft-gtsc-interview.html

www.freshersworld.com

www.placementpapers.com

http://www.microsoft.com/india/gtsc/home.mspx
 References

www.indiabix.com

http://technet.microsoft.com for concepts of ADDS and Windows Server

http://support.microsoft.com for details regarding Microsoft products.

 Acknowledgement

I would like to thank Harshika, V T Vishwanath,

Vinayak, Ria, Megha for their inputs.
THANK YOU

All the best..!! 