Forecasting

August 29, Wednesday

Course
Structure Introduction

Operations Strategy & Competitiveness

Quality Management
Strategic Decisions (some)
Design of Products Process Selection Capacity and
and Services and Design Facility Decisions

Forecasting

Tactical & Operational Decisions

Forecasting

 Predict the next number in the pattern:

a) 3.7, 3.7, 3.7, 3.7, 3.7, ?

b) 2.5, 4.5, 6.5, 8.5, 10.5, ?

c) 5.0, 7.5, 6.0, 4.5, 7.0, 9.5, 8.0, 6.5, ?

Forecasting

 Predict the next number in the pattern:

a) 3.7, 3.7, 3.7, 3.7, 3.7, 3.7

b) 2.5, 4.5, 6.5, 8.5, 10.5, 12.5

c) 5.0, 7.5, 6.0, 4.5, 7.0, 9.5, 8.0, 6.5, 9.0

Outline

 What is forecasting?
 Types of forecasts
 Time-Series forecasting
 Naïve
 Moving Average
 Exponential Smoothing
 Regression
 Good forecasts
What is Forecasting?

 Process of predicting a future

event based on historical data
 Educated Guessing
 Underlying basis of
all business decisions
 Production
 Inventory
 Personnel
 Facilities
 Why do we need to forecast?

In general, forecasts are almost always wrong. So,

Throughout the day we forecast very different
things such as weather, traffic, stock market, state
of our company from different perspectives.

Virtually every business attempt is based on

forecasting. Not all of them are derived from
sophisticated methods. However, “Best" educated
guesses about future are more valuable for
purpose of Planning than no forecasts and hence
no planning.
Importance of Forecasting in OM
Departments throughout the organization depend on
forecasts to formulate and execute their plans.

Finance needs forecasts to project cash flows and

capital requirements.

Human resources need forecasts to anticipate hiring

needs.

Production needs forecasts to plan production

levels, workforce, material requirements,
inventories, etc.
Importance of Forecasting in OM

Demand is not the only variable of interest to

forecasters.

Manufacturers also forecast worker

absenteeism, machine availability, material
costs, transportation and production lead
times, etc.

Besides demand, service providers are also

interested in forecasts of population, of other
demographic variables, of weather, etc.
Types of Forecasts by Time Horizon
Quantitative
 Short-range forecast methods

 Usually < 3 months

 Job scheduling, worker assignments Detailed
use of
 Medium-range forecast system

 3 months to 2 years
 Sales/production planning

 Long-range forecast
 > 2 years Design
of system
 New product planning Qualitative
Methods
Forecasting During the Life Cycle

Introduction Growth Maturity Decline

Qualitative models Quantitative models

- Executive judgment
- Time series analysis
- Market research
- Regression analysis
-Survey of sales force
-Delphi method
Sales

Time
Qualitative Forecasting Methods

Qualitative
Forecasting

Models
Sales Delphi
Executive Market
Force Method
Judgement Research/
Composite
Survey

Smoothing
 Qualitative Methods
Briefly, the qualitative methods are:

Executive Judgment: Opinion of a group of high level

experts or managers is pooled

Sales Force Composite: Each regional salesperson

provides his/her sales estimates. Those forecasts are then
reviewed to make sure they are realistic. All regional
forecasts are then pooled at the district and national levels
to obtain an overall forecast.

Market Research/Survey: Solicits input from customers

pertaining to their future purchasing plans. It involves the
use of questionnaires, consumer panels and tests of new
products and services.
 Qualitative Methods
Delphi Method: As opposed to regular panels where the individuals
involved are in direct communication, this method eliminates the
effects of group potential dominance of the most vocal members. The
group involves individuals from inside as well as outside the
organization.

Typically, the procedure consists of the following steps:

Each expert in the group makes his/her own forecasts in form of
statements
The coordinator collects all group statements and
summarizes them
The coordinator provides this summary and gives another set
of questions to each
group member including feedback as to the input of other
experts.
The above steps are repeated until a consensus is reached.

.
Quantitative Forecasting Methods

Quantitative
Forecasting

Time Series Regression

Models Models

2. Moving 3. Exponential
1. Naive
Average Smoothing
a) simple a) level
b) weighted b) trend
c) seasonality
Quantitative Forecasting Methods

Quantitative
Forecasting

Time Series Regression

Models Models

2. Moving 3. Exponential
1. Naive
Average Smoothing
a) simple a) level
b) weighted b) trend
c) seasonality
Time Series Models

 Try to predict the future based on past

data

 Assume that factors influencing the past will

continue to influence the future
Time Series Models: Components

Random Trend

Seasonal Composite
Product Demand over Time
Demand for product or service

Year Year Year Year

1 2 3 4
 Product Demand over Time
Trend component
Seasonal peaks
Demand for product or service

Actual
Random demand line
variation
Year Year Year Year
1 2 3 4
Now let’s look at some time series approaches to forecasting…
Borrowed from Heizer/Render - Principles of Operations Management, 5e, and Operations Management, 7e
Quantitative Forecasting Methods

Quantitative
Time Series
Models

Models

2. Moving 3. Exponential
1. Naive
Average Smoothing
a) simple a) level
b) weighted b) trend
c) seasonality
1. Naive Approach

 Demand in next period is the same as

demand in most recent period
 May sales = 48 → June forecast = 48

 Usually not good

2a. Simple Moving Average

 Assumes an average is a good estimator of

future behavior
 Used if little or no trend
 Used for smoothing

A t + A t -1 + A t -2 + ... + A t -n 1
Ft 1 =
n

Ft+1 = Forecast for the upcoming period, t+1

n = Number of periods to be averaged
At = Actual occurrence in period t
 A t + A t -1 + A t -2 + ... + A t -n 1
Ft 1 =
n
2a. Simple Moving Average
You’re manager in Amazon’s electronics
department. You want to forecast ipod sales for
months 4-6 using a 3-period moving average.
Sales
Month (000)
1 4
2 6
3 5
4 ?
5 ?
6 ?
 A t + A t -1 + A t -2 + ... + A t -n 1
Ft 1 =
n
2a. Simple Moving Average
You’re manager in Amazon’s electronics
department. You want to forecast ipod sales for
months 4-6 using a 3-period moving average.
Sales Moving Average
Month (000) (n=3)
1 4 NA
2 6 NA
3 5 NA
4 ? (4+6+5)/3=5
5 ?
6 ?
2a. Simple Moving Average

What if ipod sales were actually 3 in month 4

Sales Moving Average

Month (000) (n=3)
1 4 NA
2 6 NA
3 5 NA
4 3? 5
5 ?
6 ?
2a. Simple Moving Average

Forecast for Month 5?

Sales Moving Average

Month (000) (n=3)
1 4 NA
2 6 NA
3 5 NA
4 3 5
5 ? (6+5+3)/3=4.667
6 ?
2a. Simple Moving Average

Actual Demand for Month 5 = 7

Sales Moving Average

Month (000) (n=3)
1 4 NA
2 6 NA
3 5 NA
4 3 5
5 ?7 4.667
6 ?
2a. Simple Moving Average

Forecast for Month 6?

Sales Moving Average

Month (000) (n=3)
1 4 NA
2 6 NA
3 5 NA
4 3 5
5 7 4.667
6 ? (5+3+7)/3=5
2b. Weighted Moving Average
Gives more emphasis to recent data
Ft 1 = w1A t + w 2 A t -1 + w 3A t -2 + ... + w n A t -n 1

Weights
decrease for older data
sum to 1.0 Simple moving
average models
weight all previous
periods equally
 Ft 1 = w1A t + w 2 A t -1 + w 3A t -2 + ... + w n A t -n 1
2b. Weighted Moving Average: 3/6, 2/6, 1/6

Month Sales Weighted

(000) Moving
Average
1 4 NA
2 6 NA
3 5 NA
4 ? 31/6 = 5.167
5 ?
6 ?
 Ft 1 = w1A t + w 2 A t -1 + w 3A t -2 + ... + w n A t -n 1
2b. Weighted Moving Average: 3/6, 2/6, 1/6

Month Sales Weighted

(000) Moving
Average
1 4 NA
2 6 NA
3 5 NA
4 3 31/6 = 5.167
5 7 25/6 = 4.167
6 32/6 = 5.333
3a. Exponential Smoothing

 Assumes the most recent observations

have the highest predictive value
 gives more weight to recent time periods

Ft+1 = Ft + a(At - Ft)

et

Ft+1 = Forecast value for time t+1 Need initial

At = Actual value at time t forecast Ft
a = Smoothing constant to start.
3a. Exponential Smoothing – Example 1
Ft+1 = Ft + a(At - Ft)
i Ai

Week Demand
1 820 Given the weekly demand
2 775 data what are the exponential
3 680 smoothing forecasts for
4 655 periods 2-10 using a=0.10?
5 750
6 802 Assume F1=D1
7 798
8 689
9 775
10
3a. Exponential Smoothing – Example 1
Ft+1 = Ft + a(At - Ft)
i Ai Fi

Week Demand a = 0.1 0.6

1 820 820.00 820.00
2 775 820.00 820.00
3 = F1+ a(A793.00
680 F2815.50 1–F1) =820+.1(820–820)
4 655 801.95 725.20=820
5 750 787.26 683.08
6 802 783.53 723.23
7 798 785.38 770.49
8 689 786.64 787.00
9 775 776.88 728.20
10 776.69 756.28
3a. Exponential Smoothing – Example 1
Ft+1 = Ft + a(At - Ft)
i Ai Fi

Week Demand a = 0.1 0.6

1 820 820.00 820.00
2 775 820.00 820.00
3 680 815.50 793.00
F3 = F2+ a(A2–F2) =820+.1(775–820)
4 655 801.95 725.20
5 750 787.26 683.08=815.5
6 802 783.53 723.23
7 798 785.38 770.49
8 689 786.64 787.00
9 775 776.88 728.20
10 776.69 756.28
3a. Exponential Smoothing – Example 1
Ft+1 = Ft + a(At - Ft)
i Ai Fi

Week Demand a = 0.1 0.6

1 820 820.00 820.00
2 775 820.00 820.00
3 680 815.50 793.00
4 655 801.95 725.20
5 750 787.26 683.08
This process
6 802 783.53 723.23
continues
7 798 785.38 770.49
through week
8 689 786.64 787.00
10
9 775 776.88 728.20
10 776.69 756.28
3a. Exponential Smoothing – Example 1
Ft+1 = Ft + a(At - Ft)
i Ai Fi

Week Demand a = 0.1 a = 0.6

1 820 820.00 820.00
2 775 820.00 820.00
3 680 815.50 793.00
4 655 801.95 725.20
5 750 787.26 683.08 What if the
6 802 783.53 723.23 a constant
7 798 785.38 770.49 equals 0.6
8 689 786.64 787.00
9 775 776.88 728.20
10 776.69 756.28
3a. Exponential Smoothing – Example 2
Ft+1 = Ft + a(At - Ft)
i Ai Fi

Month Demand a = 0.3 a = 0.6

January 120 100.00 100.00
February 90 106.00 112.00
March 101 101.20 98.80
April 91 101.14 100.12
May 115 98.10 94.65 What if the
June 83 103.17 106.86 a constant
July 97.12 92.54 equals 0.6
August
September
 3a. Exponential Smoothing – Example 3

Company A, a personal computer producer

purchases generic parts and assembles them to
final product. Even though most of the orders
require customization, they have many common
components. Thus, managers of Company A need
a good forecast of demand so that they can
purchase computer parts accordingly to minimize
inventory cost while meeting acceptable service
level. Demand data for its computers for the past 5
months is given in the following table.
3a. Exponential Smoothing – Example 3
Ft+1 = Ft + a(At - Ft)
i Ai Fi

Month Demand a = 0.3 a = 0.5

January 80 84.00 84.00
February 84 82.80 82.00
March 82 83.16 83.00
April 85 82.81 82.50
May 89 83.47 83.75 What if the
June 85.13 86.38 a constant
July ?? ?? equals 0.5
3a. Exponential Smoothing

How to choose α
depends on the emphasis you want to place
on the most recent data

Increasing α makes forecast more

sensitive to recent data
Forecast Effects of
Smoothing Constant a
Ft+1 = Ft + a (At - Ft)
or Ft+1 = a At + a(1- a) At - 1 + a(1- a)2At - 2 + ...
w1 w2 w3

Weights
a= Prior Period 2 periods ago 3 periods ago
a a(1 - a) a(1 - a)2

a= 0.10
10% 9% 8.1%
a= 0.90 90% 9% 0.9%
To Use a Forecasting Method

 Collect historical data

 Select a model
 Moving average methods
 Select n (number of periods)
 For weighted moving average: select weights
 Exponential smoothing
 Select a

 Selections should produce a good forecast

…but what is a good forecast?
A Good Forecast

 Has a small error

 Error = Demand - Forecast
Measures of Forecast Error
et
n

a. MAD = Mean Absolute Deviation A

t=1
t - Ft
MAD =
n

b. MSE = Mean Squared Error 

 t t
A - F 2

t =1
MSE =
n

c. RMSE = Root Mean Squared Error RMSE = MSE

 Ideal values =0 (i.e., no forecasting error)

 n

MAD Example A
t=1
t - Ft = 40 =10
MAD = 4
n

What is the MAD value given the

forecast values in the table below?
At Ft
Month Sales Forecast |At – Ft|
1 220 n/a
2 250 255 5
3 210 205 5
4 300 320 20
5 325 315 10
= 40
 n

 t t
A - F 2

t =1 = 550 =137.5
MSE/RMSE Example MSE =
n 4

What is the MSE value? RMSE = √137.5

=11.73
At Ft
Month Sales Forecast |At – Ft| (At – Ft)2
1 220 n/a
2 250 255 5 25
3 210 205 5 25
4 300 320 20 400
5 325 315 10 100
= 550
 Measures of Error
1. Mean Absolute Deviation
(MAD)
n
t At Ft et |et| et 2
e t
84
MAD  1 = 14
n
Jan 120 100 20 20 400 6
-16 16
2a. Mean Squared Error
Feb 90 106 256
-1 1 1 (MSE)
n
Mar 101 102
-10 10 100 
 te  2

MSE  1 1,446
April 91 101 17 17 289 n = 241
6
-20 20 400
May 115 98 2b. Root Mean Squared Error
(RMSE)
-10 84 1,446
RMSE  MSE
June 83 103
An accurate forecasting system will have small MAD,
MSE and RMSE; ideally equal to zero. A large error may
indicate that either the forecasting method used or the = SQRT(241)
parameters such as α used in the method are wrong.
Note: In the above, n is the number of periods, which is
=15.52
Forecast Bias

 How can we tell if a forecast has a positive or

negative bias?

 TS = Tracking Signal
Good tracking signal has low values

RSFE  (actual t  forecastt )

TS = = t
MAD Mean absolute
MAD deviation
30
Quantitative Forecasting Methods

Quantitative
Forecasting

Time Series Regression

Models Models

2. Moving 3. Exponential
1. Naive
Average Smoothing
a) simple a) level
b) weighted b) trend
c) seasonality
Exponential Smoothing (continued)

 We looked at using exponential

smoothing to forecast demand with
only random variations
Ft+1 = Ft + a (At - Ft)
Ft+1 = Ft + a At – a Ft
Ft+1 = a At + (1-a) Ft
Exponential Smoothing (continued)

 We looked at using exponential

smoothing to forecast demand with
only random variations
 What if demand varies due to
randomness and trend?

 What if we have trend and seasonality

in the data?
 Regression Analysis as a Method for
Forecasting
Regression analysis takes advantage
of the relationship between two
variables. Demand is then
forecasted based on the
knowledge of this relationship and
for the given value of the related
variable.

Ex: Sale of Tires (Y), Sale of Autos (X)

are obviously related

If we analyze the past data of these

two variables and establish a
relationship between them, we may
use that relationship to forecast the
sales of tires given the sales of
automobiles.

The simplest form of the relationship

is, of course, linear, hence it is Sales of Autos (100,000)
referred to as a regression line.
 Formulas

y=a+bx

where,

 xy  n x y
x

y
b
 x  nx
2 2

x
y
a  y  bx
Regression – Example
y = a+ b X b
 xy  n x y a  y  bx
 x  nx
2 2

MonthAdvertising Sales X 2 XY
January 3 1 9.00 3.00
February 4 2 16.00 8.00
March 2 1 4.00 2.00
April 5 3 25.00 15.00
May 4 2 16.00 8.00
June 2 1 4.00 2.00
July

TOTAL 20 10 74 38
 General Guiding Principles for
Forecasting

1. Forecasts are more accurate for larger groups of items.

2. Forecasts are more accurate for shorter periods of time.
3. Every forecast should include an estimate of error.
4. Before applying any forecasting method, the total system
should be understood.
5. Before applying any forecasting method, the method
should be tested and evaluated.
6. Be aware of people; they can prove you wrong very easily
in forecasting
FOR JULY 2nd MONDAY

 READ THE CHAPTERS ON

 Forecasting
 Product and service design