exchanging messages through speaking, writing, gestures, or even using other symbolic forms by utilizing a variety of channels for sending and receiving.
Communication plays an essential role in
our daily life. The imparting or exchanging of information by speaking, writing, or using some other medium.
A continuous process.
A process of exchanging Verbal and
Non-verbal messages. 1.) Verbal Communication Verbal communication refers to the form of communication in which message is transmitted verbally; communication is done by word of mouth and a piece of writing. Objective of every communication is to have people understand what we are trying to convey. In verbal communication remember the acronym KISS(keep it short and simple). Verbal Communication is further divided into: Oral Communication Written Communication
In oral communication, Spoken words are
used. It includes face-to-face conversations, speech, telephonic conversation, video, radio, television, voice over internet. In oral communication, communication is influence by pitch, volume, speed and clarity of speaking. Advantages of Oral communication are:
- It brings quick feedback.
- In a face-to-face conversation, by reading
facial expression and body language one can guess whether he/she should trust what’s being said or not. Disadvantage of Oral communication
- In face-to-face discussion, speaker is
unable to deeply think about what he is delivering, In written communication, written signs or symbols are used to communicate. A written message may be printed or hand written. In written communication message can be transmitted via email, letter, report, memo etc. Message, in written communication, is influenced by the vocabulary & grammar used, writing style, precision and clarity of the language used. Memos, reports, bulletins, job descriptions, employee manuals, and electronic mail are the types of written communication used for internal communication. For communicating with external environment in writing, electronic mail, Internet Web sites, letters, proposals, telegrams, faxes, postcards, contracts, advertisements, brochures, and news releases are used. Advantages of written communication includes:
- Messages can be edited and revised
many time before it is actually sent. Written communication provide record for every message sent and can be saved for later study.
- A written message enables receiver to
fully understand it and send appropriate feedback. Turow (2009,7) defines messages as “a collection of symbols that appear purposefully organized (meaningful) to those sending or receiving them” - People communicate face-to-face with someone they know or someone who is a complete stranger to them. Turow (2009)
- a form of communication that involves
two to three individuals interacting through the use of their voices and bodies A form of communication carried out by the use of information communication technology. A process by which activities of a society are collected and coordinated to reach the goals of both individuals and the collective group. It is a subfield of general communications studies and is often a component to effective management in a workplace environment. It is where the information/message came from. It is how you compose your sentence as you communicate. A process by which a message is translated so it can be transmitted and communicated to another party. The actual act of sending the message. It can either be through the person’s vocal cords and facial muscles complemented with hand gestures. It could also be the posting of an administration letter on the bulletin board so everybody could see. Technologies are the lines that enable the act of sending or transmitting the message. The transmitted impulses are to signs as the brain perceives and process it. The process by which the receiver translate the source’s thoughts and ideas so they can have meaning. The one who gets the message that was transmitted through the channels. Can be an individual or an organization. The response generated by the message that was sent to the receiver.
It can either be immediate or delayed.
Most of times, there is something that interferes in the transmittal process. This interference is known as noise. Noise may be treated both literally and figuratively. Literally, it is a mechanical sound that is perhaps more resonant than the message drowning it. It can also mean other messages with conflicting tones drowning the original message.